Didn't have the items that I ordered. And refusing to acknowledge a refund. I have asked multiple times for a refund but they just keep trying to get me to choose items that I don't want. don't use th... See more
Company replied
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See what reviewers are saying
Quick delivery, package came well wrapped and brand new. Not tested device yet. The downside is customer service never got back to me regarding the query about the discount code for new customers that... See more
Company replied
Received my other two juices today. Just tried the water melon and omg it's so good full off flavour and spot on. Can't wait to try the apple one aswell don't think I be disappointed as all the other... See more
Ordered 4 bottles of juice and one bottle had a hole in the bottom, leaked out the entire content. Emailed and received a personal phone call from Juice n Power. They were very apologetic and offe... See more
Company replied
Company details
Written by the company
Our commitment to your health is at the heart of our business. Juice n power formulates and manufactures a range of natural colourings and flavourings for the vapological industry
Contact info
1A Fishwick Park, Mercer street, PR1 4LZ, Preston, United Kingdom
- 01772 305000
- sales@juicenpower.com
- juicenpower.com
3.4
Average
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Didn't have the items that I ordered and refusing refund
Didn't have the items that I ordered. And refusing to acknowledge a refund. I have asked multiple times for a refund but they just keep trying to get me to choose items that I don't want. don't use this place they are scammers.
May 1, 2026
Unprompted review
Reply from Juice N Power
Hi Samuel,
We’re sorry to hear about your experience. As per our records, our team has already been in contact with you and the issue has now been resolved accordingly.
We always aim to help our customers in the best possible way, especially in situations where certain items become unavailable, and we apologise for any inconvenience caused during the process.
If there is anything further we can assist you with, please feel free to contact us directly at sales@juicenpower.com or call us on +44 1772 305000, and our team will be happy to help.
Kind regards,
Juice N Power
EXPIRED VAPE LIQUID
Ordered 5 vapes 1 of these being free, 3 of them were out of date and with both of the others due to go out of date.
But these were out of date for over a year
1 year and 5 months. They expired on 04/24
I’ve tried emailing and contacting and nothing. Upon reading reviews seems it’s something they do often so I will be escalating this to trading standards as it’s not right.
September 11, 2025
Unprompted review
Reply from Juice N Power
Hi,
We’re sorry for the inconvenience caused with this order. As per our records, this issue was already reviewed and resolved with the customer at the time.
Since then, we have also improved our stock monitoring and product checking processes to help prevent situations like this from happening again.
If there is anything further we can assist with, please feel free to contact us at sales@juicenpower.com or call +44 1772 305000.
Kind regards,
Juice N Power
Pay for 24 hour delivery and never get…
Pay for 24 hour delivery and never get it on time. This time there is a problem with my parcel still waiting on an update
June 30, 2025
Reply from Juice N Power
Hi,
We’re sorry to hear about the delay with your delivery and understand how frustrating that can be, especially when paying for a faster service.
Unfortunately, courier delays and tracking issues can occasionally happen while parcels are in transit, although this is never the experience we want for our customers. We appreciate your patience while the issue was being looked into and hope everything was sorted for you shortly after.
If you ever need any further assistance, please feel free to contact us at sales@juicenpower.com or call +44 1772 305000.
Kind regards,
Juice N Power
Still waiting
Specific item ordered. After a few days, informed it wasn't available and was offered an alternative. Begrudgingly accepted, and I'm sitting here waiting, and waiting....
Given that it was paid for shipping this has crossed the line of acceptability. Still no products to review!
June 21, 2025
Reply from Juice N Power
Hi,
We’re sorry for the frustration caused with this order. Unfortunately, the originally ordered item became unavailable after purchase, and we understand the inconvenience caused by the delay while arranging an alternative.
We appreciate your patience during the process and apologise that the delivery experience did not meet expectations, especially with paid shipping involved. We hope the matter was sorted shortly after and that you received your order successfully.
If there is anything further we can help with, please contact us at sales@juicenpower.com or call +44 1772 305000.
Kind regards,
Juice N Power
Great offers and like the flavours
Great offers and like the flavours, quick and easy to order and delivery. Will be useing them going forward and highly recommend
June 18, 2025
Do not buy from here.I have received…
Do not buy from here.I have received expired vapes
March 3, 2025
Reply from Juice N Power
Hi,
We’re sorry to hear you were unhappy with your order experience.
Product dating can sometimes vary between manufacturers and batches, especially across different vape brands, however we always aim to ensure products supplied are suitable for use and any concerns raised are properly looked into by our support team.
This review is from some time ago, and since then we have continued improving our stock handling and customer support processes to provide a better overall experience for our customers.
If you would still like us to review anything further, please contact us at sales@juicenpower.com or call +44 1772 305000.
Kind regards,
Juice N Power
I received the wrong vapes
I received the wrong vapes and I have contacted them multiple times to get them to replace them and they are now ignoring me. I will be going through my bank to get a refund by the end of the week.
January 26, 2025
Reply from Juice N Power
Hi,
We’re sorry to hear you were unhappy with your experience. Occasionally, order issues can happen during the packing process, and we always aim to resolve these matters as quickly as possible through our support team.
We understand how frustrating this situation must have been and apologise for any delay in communication at the time. This review is from some time ago, and we have since continued improving both our order checking and customer support processes.
If there is anything still unresolved, please feel free to contact us at sales@juicenpower.com or call +44 1772 305000 and we will be happy to assist further.
Kind regards,
Juice N Power
I have received my parcel today Oder…
edit: after the the mess up with the order, i was contacted by one of the juice n power team by the phone who was very apologetic and was right on top of the problem, he got me my liquids sent the next day and threw in a few to say sorry , couldnt ask for better customer service , tbh the best customer service iv had in a LONG!! while , quick to respond (remember they dont work weekends) so they responded the next working day , which is pretty amazing in my opinion, and everything was fully resolved by today 04/02/2025 , so thats a problem to problem solved in 3 days!! thats amazing , i will be recommending juice n power to firends :) thank you
I have received my parcel today Oder number 17810 , and I am missing 2 vape liquids and have non of the coils I have paid for , what do we do from here as I needed them and now i have ran out I will have to buy them from else where unless this can be resolved very quickly ?
February 1, 2025
Unprompted review
Amazing amazing been purchasing for a…
Amazing amazing been purchasing for a few months so happy excellent service next day free delivery too so happy strongly recommend
January 27, 2025
Arrived 24hrs after ordering
Arrived 24hrs after ordering. All came as described and the choice of flavours. The vapes I ordered are so easy to assemble and the flavours are spot on until they completely run out
December 17, 2024
I only use this company for my vapes
I only use this company for my vapes. I buy a month's worth at a time. Prices are great. And delivery time is always quick
December 20, 2024
Lovely flavours prices are fab too
December 9, 2024
Quick and efficient service
November 26, 2024
Still waiting for order
Still waiting for order, called yesterday to check and was told I would get a call back within 1 hour, I called back 2 hours later and got the answerphone, tried again today and got the answerphone, I am now wondering if I have been scammed
September 24, 2024
Reply from Juice N Power
Hi,
We’re sorry to hear about the frustration caused while waiting for your order and trying to reach our team. We understand how concerning delayed communication and delivery updates can feel.
At busy periods, response times and courier updates can occasionally take longer than expected, but we would never want any customer to feel ignored or uncertain about their order. This review is from some time ago, and we have since improved both our customer support handling and order update processes.
If you still require any assistance, please feel free to contact us at sales@juicenpower.com or call +44 1772 305000 and our team will be happy to help.
Kind regards,
Juice N Power
I enjoy buying juice n power eliquid…
I enjoy buying juice n power eliquid and I always get it on time but this time I had problems with checkout. Which is not a bad thing but I had a hard time , got through in the end. There should be a service for customers to call to place their order. Thanks for your service.
September 26, 2024
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