The ordering processing, including shipping was swift. However, I was a bit disappointed when the package arrived. It wasn't packaged properly and looked tampered with, possibly by US customs.
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Review summary
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Based on these reviews
The dress is beautiful. The quality of the linen and embroidery is excellent. The got the light blue and gold linen feather dress and the colors look so great together. I ordered a size small, but... See more
Excellent legitimate company! Fast and reasonable cost shipping to Canada. Great prices for a brand new brand name blazer. I was skeptical at first having never ordered from either but would order aga... See more
The communication was phenonmenal!! I'm in the US and not realizing my ordered product was coming from UK - the order process was easy, payment was simple but the updated communication about my produ... See more
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle, United Kingdom
- +44 (0) 1912112331
- customercare@julesb.co.uk
- julesb.com
3.8
Great
181 reviews
Hasn’t replied to negative reviews
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Great site but Returns Service not working and no way of contacting Customer Services by Phone
Great site, lovely clothes, easy purchase process and prompt delivery. The coat I ordered in my usual size arrived and it's way too big. I've tried to return via the link to Royal Mail's return service but Royal Mail's website is saying that this retailer is 'not found' and just returns me to their homepage. I have tried calling Jules B but as mentioned by other unhappy customers the telephone line is 'temporarily' suspended. I've sent an email to Customer Care at Jules B but have yet to receive a response and am now very concerned as to how I return this item and retrieve my money.
March 20, 2026
Unprompted review
Excellent legitimate company
Excellent legitimate company! Fast and reasonable cost shipping to Canada. Great prices for a brand new brand name blazer. I was skeptical at first having never ordered from either but would order again. 5 stars! Thank you!
January 30, 2026
Unprompted review
A postive experience from start to…
A postive experience from start to finish.I had to exchange the boots I ordered twice due to the size of my particular Sorel boots being quite small, both times the exchange process was seamless.Will definately use again.
January 25, 2026
Unprompted review
Very Disappointing Service
I returned an item which was received on 15 December (tracked by Royal Mail). There has been no acknowledgement of receipt and no refund. I have emailed and not received a response and you cannot contact by phone as their telephone lines are temporarily unavailable. Whilst I realise it is the Xmas period and this is a good excuse for all I think the service is very disappointing and I will not use or recommend this company to any of my friends.
December 30, 2025
Unprompted review
I ordered a jumper on next day…
I ordered a jumper on next day delivery. This is now day 4 of excuses from DPD as to delays in delivery. For goodness sake use another carrier. I will be very reluctant to order again. I spent 3/4 of an hour for customer Service this morning until my phone ran out of battery. Tried again and JulesB not taking calls due to high demand suggested emailing which I already did with no response. This is appalling service.
December 19, 2025
Unprompted review
Beautiful gown
Beautiful gown, good price and prompt delivery. Overall great customer service
November 22, 2025
Unprompted review
Is this a scam
Ordered designer gloves for daughter in laws birthday, they are meant to come via DOD I’ve had emails and notices they are stuck with DPD? This is over a week, no reply from customer services is this a scam? Worried I’ve been had!
November 12, 2025
Unprompted review
Jules B uses Royal Mail
Jules B uses Royal Mail, which is unreliable versus UPS. Never got my purchase. After 4 weeks I was refunded.
October 14, 2025
Unprompted review
Great experience
Great experience! Shipping and tracking clear and easy! Email updates so we knew where the package was. Fabulous gift for my hubby who loves the shirt! Thanks
September 1, 2025
Unprompted review
Always a positive experience.
Always a positive experience.
Very competitive prices, reasonable shipping cost and great selection.
Shop without worries.
August 8, 2025
Unprompted review
Second time I have ordered from Jules…
Second time I have ordered from Jules and both times I have had a great experience in dealing with them. Highly recommend ordering from them.
August 22, 2025
Unprompted review
Beautiful clothes
Beautiful clothes. Great shipping service to the US. So happy.
Just wish there would be an option that you do not have to be present for delivery. It’s a bit of a hassle to pick up the package at the post office when you miss the delivery.
August 29, 2025
Unprompted review
Abysmal Customer Service
I’m in US, ordered item, unaware shipping is from UK until receipt order confirmation immediately after placing order. Shipping time estimated to be 5-7 days and signature required. Immediately messaged customer service and let them know to ONLY ship to address provided if item would arrive by a certain day and no signature required. No response. Item shipped. Delayed in customs 7 days. Now arriving today, taking 11 days. Obviously, no longer at address. Customer service has repeatedly not replied to messages and had been unhelpful in any response. I have not called them as they don’t have a WhatsApp number and would be expensive to call from US to UK to resolve. Big hassle. Easily avoided through better site design and customer service.
August 14, 2025
Unprompted review
Have not received the package yet
Have not received the package yet - seems to be lost…
August 21, 2025
Unprompted review
Great ordering and delivery
August 17, 2025
Unprompted review
Sharp jacket at a competitive price
Like the Belstaff jacket a lot and the sale price made it a must have. Hope it fits.
The website is easy to navigate and completing transactions is easy.
August 16, 2025
Unprompted review
I’ve ordered several times and it was a…
I’ve ordered several times and it was a very smooth process!
August 8, 2025
Unprompted review
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