We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very competitive prices, fast delivery & a surprise gift with our first order. Great customer service when I phoned about a mistake that I made. So far very happy with our auto-delivery option.
Great customer service when I contacted them about an issue that I had, they were able to help me out quickly, which was really good. Fast delivery and best price I found, so will definitely use this... See more
We have been using JumboPets for years now and the whole experience from ordering to delivery is never anything but the best. Keep up the great work Jumbo team. All our friends use you guys now.
Company details
About Jumbo Pets
Information provided by various external sources
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Contact info
27 Badgally Rd, 2560, Campbelltown, Australia
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fast and free delivery of our dog food…
Fast and free delivery of our dog food order.
December 17, 2024
Easy as!!
Very simple process to order and pay on line. Choice is really good with a great range of products at very good prices. Store pick-up suits me just fine, couldn't be happier!!
December 16, 2024
Prompt delivery
Prompt delivery. Reasonable prices. I will always buy from them again.
December 15, 2024
Great to buy from you as I have been…
Great to buy from you as I have been doing for years.
Fast delivery and always the correct orders received
December 15, 2024
Great service and great prices
December 14, 2024
Easy to order online and fairly prompt…
Easy to order online and fairly prompt delivery.
December 14, 2024
Great ordering experience
Such an easy experience to order and have delivered quickly. The gifts that are included are winners with my 2 dogs. Thank you team:)
December 11, 2024
Highly recommend
Efficient, quick, affordable. Would recommend to anyone and will be purchasing from them again.
December 12, 2024
Reply from Jumbo Pets
Hi Lizzy, thanks so much for your review :)
Reply from Jumbo Pets
Hi Suzanne, thanks so much for letting us know :)
Reply from Jumbo Pets
Thanks Leonore - love to hear this feedback :)
It took too long to deliver I know it…
It took too long to deliver I know it is Christmas but I received another delivery which was from around the same area and I only had to weight 4 days.
December 12, 2024
Reply from Jumbo Pets
Hi Mark, thanks for letting us know. I am sorry the delivery took too long to get to you. Over Christmas we did have a few deliveries caught up in the delivery delays and unfortunately yours was one of them. We will review your delivery with our couriers to ensure it doesn't happen again. Thanks again Mark, I hope you had a great Christmas, Liam
Reply from Jumbo Pets
Hi Kym, great to hear you are happy and all working well. It makes us happy :)
Reply from Jumbo Pets
Great to hear all going well - thanks so much!!
Exactly what I wanted.
December 11, 2024
Reply from Jumbo Pets
awesome - great to hear. Thanks for letting us know :)
Reply from Jumbo Pets
Hi Linda, really pleased to hear all going well for you - it really does make us happy :)
Exceptional service all round .
Exceptional service all round .. price... promptness .. delivery speed
Thank you very much
December 12, 2024
Unprompted review
Reply from Jumbo Pets
Thanks so much for your review Nicholas :)
Delivery wait
Transaction ID
1XA11198HY247904G
Jumbo Pets do not honour what transpires during a phone conversation.
On 2 occasions I reminded them that the delivery address they were using was not the same as the one on my account. Both occasions the staff stated that this would not affect the delivery of the order.
But in fact I have not received my order and it is 3 weeks and 3 days since I spoke with the first staff member. The second staff member stated that the order would be resent on the 5th December 2024. The order has not been delivered. When I go into my account online I do not see any activity to believe that I will ever received this order.
Something is seriously wrong here.
Diane
December 12, 2024
Unprompted review
Reply from Jumbo Pets
Hi Diane, thank you for your review. I am glad we were able to sort out the address issues for you in the end :) Have a great day.
Shipping was slow
Shipping was slow. Despite receiving a notifcation my order was "on its way" the day after my purchase, it took a week to arrive. I had to go to a bricks a mortar pet store to purchase pet food as I ran out before the devliery came. (I normally wouldn't leave my purchase so late but I had been away interstate). Other online pet stores I have used have always come within 2 days. If I have a short time frame next time I will not use this site.
November 11, 2024
Reply from Jumbo Pets
Hi there, I am sorry it took longer than you expected to receive your product. We will follow up your delivery experience with our couriers to find out what happened and make sure it doesn't happen again! Thanks for letting us know :)
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