I always purchase tickets online …
I occasionally purchase tickets online to events. On April 3 at 10am I attempted to purchase tickets from Ticketmaster. I was attempting to purchase tickets for an event at Dodger Stadium in Los Angeles. Ticketmaster had VIP tickets on sale starting at $795. It was for a concert called The Classic West. The reason why I wanted VIP tickets is because with the VIP tickets they offered the following additional items:
CLASSIC PREMIER SEAT 2-DAY TICKET PACKAGE:
- One reserved premium ticket in lower bowl (see map for exact location, distributed day of
show)
- Exclusive VIP Gift bag, including specially designed Classic merchandise
- One specially designed Classic lithograph (limited/numbered)
- One commemorative Classic VIP laminate & lanyard
- One commemorative Classic VIP ticket
- On-Site VIP Check-In
Ticketmaster was not selling the tickets at 10am and I was concerned I may miss the opportunity to purchase tickets ahead of general admission. So I kept going through Google and typing American Express Pre-Sale. Somewhere in the process landed me on your jumbotickets website. Jumbo tickets were advertising VIP and selling those tickets for $735 with a service fee of $235.20 each. It seemed a little high however I wanted the VIP experience so I purchased the tickets.
After several hours I confirmed with my girlfriend that the tickets I purchased were not the VIP tickets I thought I bought. Then I contacted your customer service department and spoke to Brian G. who stated that the VIP mentioned is the section in the Dodger Stadium and not the VIP tickets package that I thought I purchased. I told him that was a misrepresentation of those tickets and requested a refund. After he refused I asked to speak to a manager. I was unable to speak directly to the manager (Rob C.). Speaking through Brian G. I echoed my position. I was told that Rob G. would either contact me via a telephone call or email later on in the week. Despite the VIP tickets evaporating I kept waiting in the hopes that I would be contacted to resolve the matter. Finally on Friday April 7 with the remaining tickets being open to the General Public I finally called in mid afternoon Pacific Standard Time. Asked to speak to Rob C. who had not arrived for his shift yet. The lady who I spoke to I explained my plight and promptly hung up on me.
Rob C. never contacted me via email or telephone.
Now I sit here at 9:00pm on Friday April 7 with tickets that retailed for Ticketmaster at $350 plus an $80 service charge. The VIP tickets I wanted cost $795 plus $80 service fee. I missed out on the VIP experience and paid an incredible premium for low mid level seats.
Jumbo Tickets are not only over priced (compared to Ticketmaster it more than double the cost) but they misrepresented their tickets. They said it was VIP tickets but for the concert I selected they were not. When I contacted their customer service I was left with a rude customer representative who would not provide their manager but was promised he would contact me by the end of the week which never happened. Save your money and this extremely bad experience and go to Ticketmaster or Stub Hub.
Update:
On the night (July 14) before we embarked on our journey, my girlfriend asked that due to the all the headaches caused by this company that I double check the tickets that were provided to me. Upon my examination it revealed that only Saturdays tickets were provided and not Sunday’s tickets. Please understand the amount of angst this caused because we noticed this the night before we were taking our trip. There wasn’t much time to verify with the ticket company. Luckily they did respond via email before we left and disaster was averted. Here is their exact email on this near disaster.
Hi Al,
Please find tickets for both days attached.
Thank you and enjoy the shows!
No apology and no verification to ensure that we had everything we needed within that three month window.
We used these extremely overpriced tickets that I thought were VIP. Here is the view from my seats that cost nearly $3,900 for four seats for a two day concert. As you can see there is a huge obstruction interfering with our view which was never disclosed. These are the seats that Jumbo Tickets (Flat Rate tickets) sold me. My new goal is to get the word out about this terrible company and its practices. I strongly urge you to do your research before you purchase these tickets from Jumbo Tickets or the parent company Flat Rate Tickets. I hope nobody else gets screwed for tickets that costs over twice as much. These tickets should have cost me $1,720. And that’s before the obstruction was discovered.