Jumia Kenya Reviews 

I have purchased items from jumia before and everything was okay..... But I ordered one 4 days ago and I am still waiting for delivery, despite the fact that it wasn't shipped from abroad...... They are to slow and their delivery guys are liars. I won't be ordering from them and I do not recommend them.

Purchased an item a 5*6 quality mosquito net and stand only to get a pathetic 4*6 low quality mosquito net and stand. On the mosquito net and stand delivery on the app it shows that my item is ready for pickup while it is already delivered such that I can't make a return.Have always purchased through Jumia but because seems so intentional I will NEVER order with them again. I ADVICE EVERY CLIENT IF YOU HAVE BEEN ORDERING FROM THEM THEY ARE A TICKING TIME BOOM AND YOU MIGHT BE A VICTIM ON AN ITEM WITH A VERY HIGH AMOUNT

Worst customer service ever no integrity.
I made an order and it was supposed to be a door delivery.The delivery agent suggests a delivery point far from where iam which was an inconvenience for me. I used to get my deliveries at the same spot before.The delivery agent went ahead and actually told me to go to their delivery pickup pont in town to collect the package myself which is very disrespectful.I called customer care they assured me my issue was going to be sorted only to recieve an email that my order has been cancelled and the delivery wont happen.

Scam I will never order anything and I urge everyone not to waste your money very bad quality items but if you return same hour you will never get your money back I lost 6800 Kenyan shillings very disappointed

Timely delivery and great cutomer service. If only all online sellers were like Jumia. Kudos!

the go-to e-commerce platform for a wide range of products, from electronics to fashion.

Poor customer service especially kangemi Branch, doesn't recognize the presence of a customer, kept me waiting for almost 14mins

This is very pathetic service,they called me at 9am that they will deliver shortly,I had to wait until 6pm!
Some of the items are also missing this is very disappointing !!!

Very poor services.
They have counterfeit products and wouldn't take them back. Products are very expensive yet of poor quality, not worth my money at all. Definitely never spending there again

I have always bought items from jumia for the longest time, untill recently bought a Watch which never met my expectations, I requested a return immediately at the pick up point and left the item their only to get feedback after a week that my return request was declined since once an item is opened cannot be accepted for return, how can you crossexamine an item without opening?
This is the LAST time am shopping from Jumia,
I HIGHLY discourage anyone from using the site especially electronics in case you want to return an item be assured utalilia chooni.

Terrible service. Was mis-sold something and had no recourse. The seller was permanently unavailable and customer service no help either. DO NOT BUY ANYTHING FROM JUMIA - CONMEN AND THIEVES

I ordered dessini dishes in the last 10 days, unfortunately jumia always confirms the order and cancels it after 3 days. Although the fraudulent seller presented himself as having 9 units left. Fortunately, I did not pay in advance, they offered payment upon delivery. Why do they cheat customers in this way?...they are probably trying to get money out of them and then argue about a refund...I have had bad experiences with jumia in previous years, in my opinion they are partly unqualified scammers. I will never buy anything from them again....,

I bought a phone then 5 days later it went off called customer care and they took me around with no proper answers juat telling me they will call me and share vendor details. Finally they pulled a no warranty on me ywt the phone was 5days new. Very disapointed.never buying anything from Jumia

My experience buying a phone from Jumia was the worst and wouldn't want anyone to repeat same mistake. The phone started started having issues by the second month, Called them and they said they would get back to me but never did. By the fourth month the phone switched off tried to reach them and they said the warranty period is over so I take it to a local technician. Did so but no technician was able to fix the problem. Very disappointed and the customer service by the way always saying they will get back to you but hardly do they or offer any plausible solutions. Four months later I don't have a phone and my money is gone

My experience buying a phone from Jumia was the worst and wouldn't want anyone to repeat same mistake. The phone started started having issues by the second month, Called them and they said they would get back to me but never did. By the fourth month the phone switched off tried to reach them and they said the warranty period is over so I take it to a local technician. Did so but no technician was able to fix the problem. Very disappointed and the customer service by the way always saying they will get back to you but hardly do they or offer any plausible solutions. Four months later I don't have a phone and my money is gone

Ordered a pair of yellow telson step ladders for ks13,900, and they delivered cheaper red and different manufacturers as shown on line for 7500ks.
Even when complained and sent photos they still insist that we pay more local transport costs to return to their depot.
They will not exchange them for what was ordered and paid for and will not refund until they receive them

Had a great experience today getting an item that I already wrote off because I had to leave before the item arrived (my mistake, ordered too late) last year December (Ukunda pick-up location).
No complaints whith Jumia during my long term stays here in Kenia (from DE).

My wife odered 2 x 100ml of 212 Men fragrance from Jumia on special. Price was more than Ksh 14000 for the two.
When we received the package we found the items to be fake. We returned it to Jumia, one opened and one still sealed. A few days later Jumia informed us that the return was declined without any further explanation. I will not purchase anything from Jumia again. Pathetic service after selling fake items.

I ordered items online. Got charged for delivery when it said free delivery within Nairobi and then the delivery guy said he cannot deliver to my door and to meet them somewhere. Contacted support and they said my address is outside their delivery zone, yet I have ordered from them numerous times. No way to speak to a manager or complain, just have to put up or shut up. I would not recommend