JUMiNGO Reviews 

Efficient, fast and good follow-up

I sent an e mail with a complaint because the tracking says the package was delivered but I did not receive it. No response!

Bag lost with insurance and no compensation

I booked a shipment with Jumingo for a travel bag and contents and paid extra for their “Standard Versicherung,” which was advertised as comprehensive coverage without clear exclusions. The insurance was offered after I had labelled that I was shipping a personal bag.

When the bag was lost, my claim for insurance was rejected with the explanation that personal luggage is excluded — information that was never presented at the time of purchase. This is not just disappointing, it is misleading. Selling a "100%" insurance product and then stating that it is an "at risk good" is misleading and an erroneous customer flow. Not only that, it is basically collecting money for a worthless insurance.

Customers have a right to transparent terms before paying for extra coverage. Instead, my money for shipping was returned and the insurance premium but I was left with no compensation despite doing everything correctly and paying for what I believed was full protection.

I would strongly caution anyone from using Jumingo as the way they are dealing with the customer when things go wrong, just shows that it is better to ship the product directly with a carrier.

A fedex service was sold to me with insurance for a valuable parcel between Lyon area and Barcelona. This included a pickup number but no label and QR code, I never knew we needed one until the courier showed up at the door for the pickup then refused to pick up the parcel. The forms and interface did not mention that it was needed at any time. Also the switch "show me rates with insurance" does not work as there were rates with insurance but they did not show up after pressing this button. Just verify your interface, it's not that hard. I still don't know if I was refunded for the initial (cancelled) pickup. UPDATE: You seem not to understand that there were TWO ORDERS, WITH TWO DIFFERENT TRACKING NUMBERS. The second one was completed successfully BUT IT WAS A DIFFERENT SERVICE AND I SELECTED THE LABEL SPECIFICALLY. THE FIRST SERVICE WAS SOLD AND FAILED TO COMPLETE BECAUSE NO LABEL WITH QR CODE WAS ISSUED. AT THE RISK OF REAPEATING MYSELF: THE COURRIER CAME TO THE ADDRESS ON THE FIRST ORDER AND DAY ONLY TO REFUSE TO TAKE THE PACKAGE ON THAT DAY BECAUSE THERE WAS NO QR CODE AND LABEL WAITING AT THE PICKUP ADDRESS. AFTER THE FAILED PICKUP (THURSDAY I THINK) I TRIED TO MODIFY THE FIRST SHIPMENT TO ADD A LABEL WITH QR CODE THAT THE COURRIER COULD SCAN. I TRIED TO DO THIS BOTH ON YOUR WEB SITE AND ON FEDEX WEB SITE AND COULD NOT FIND IT. I CALLED FEDEX AND WAITED FOREVER ON THE PHONE, HAD TO CALL SEVERAL TIMES. FINALLY SPOKE TO SOMEONE WHO SAID THE SHIPMENT COULD NOT BE MODIFIED TO ADD LABEL AND QR CODE AND HAD TO BE CANCELLED. WHEN I CANCELLED IT THERE WAS NO CANCELLATION CONFIRMATION BY EMAIL. I HAVE NATURALLY ALSO GIVEN THIS FEEDBACK TO FEDEX BUT THEY HAVE NOT RESPONDED: I STILL DON'T KNOW IF I HAVE BEEN CHARGED FOR BOTH SHIPMENTS. UNLESS YOU ADVISE REGARDING THIS AND IT CAN BE VERIFIED EASILY THAT I HAVEN'T BEEN CHARGED FOR THE TWO SHIPMENT (THE FIRST CANCELLED ONE AND THE SECOND SUCCESSFUL ONE) I WILL NEVER RETURN TO JUMINGO OR FEDEX. BOTTOM LINE: A SHIPMENT WAS SOLD FOR WHICH LABEL AND QR CODE WAS NECESSARY TO THE POINT OF ISSUING TRACKING NUMBER AND SEPARATE PICKUP CODE BUT IT WAS NEVER SHOWN TO THE CUSTOMER IN THE FORM AND INTERFACE THAT THIS QR CODE AND LABEL WAS NECESSARY. IMPOSSIBLE TO SUSPECT SINCE PAPERWORK WAS ISSUED SHOWING ALL DETAILS INCLUDING PICKUP CODE. THE DRIVER SIMPLY SHOWED UP AT THE ADDRESS AND REFUSED TO TAKE THE PACKAGE WITHOUT THE LABEL AND QR CODE. UPDATE ADDENDUM. YOU SAY "Once a booking is finalized and payment is made, the shipping label is automatically sent by email. " THAT IS NOT TRUE. THE ONLY THING THAT WAS SENT WAS THE AFORMENTIONED MAIL WITH PDF WITH PICKUP CODE AND ALL THE INFORMATION BUT NO MENTION WAS EVER MADE OF LABEL WITH QR CODE. DO YOU UNDERSTAND THE ISSUE?

Jumingo handled the delivery and details all very well. The price of delivery comparison was clear and system was easy to use.

Really easy website and good rates for shipping! Definitely recommended

communication is nil
transit time /delivery is a nightmare.

Punctual, effective and affordable

It's been 3 days since I created a ticket and wrote to Jumingo to solve the problem with the UPS tracking number: 1Z02W93E6891143004 which hasn't moved for 9 days and most likely won't be found because the company is ignoring me to start an investigation, they are dragging out time and in the end who will be to blame and who will bear responsibility for the loss, here is my Ticket number: 693954

First time using and excellent site to track parcel. Delivery to US was quick & easy.

I love their service, I get the best price, pickup and timely delivery. Thank you Jumingo :)

JUMiNGO did an impeccable job in helping us ship a pallet of boxes with household items for our move from Germany to the United States. Our service representative, Johannes Fischer, was super knowledgeable and a pleasure to work with. He answered all of my many questions and always followed up. Completely different from the other companies I tried to work with. The price we paid was also way lower than what other companies quoted us. I simply can't say enough good things about our experience!

Great communication and parcels arrived prompt

DHL picked up my suitcase at the time I requested and it was delivered to Australia very promptly. The communication was excellent.

Very helpful shipping documents door to door

It was a very smooth experience. Delivery happened faster than expected.

The shipping was timely and efficient!