Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and s... See more
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Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... See more
Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... See more
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’... See more
Company replied
Company details
About Jumpflex Trampolines
Written by the company
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Contact info
United States
- (866) 305-7238
- hello@jumpflex.com
- jumpflex.com
Quick to fix issues
Nicest customer service. Quick to respond fixed my issue right away.
August 24, 2022
Went above and beyond to help me
Ordered parts and they sent the wrong ones but corrected the problem quickly. Great job!
August 24, 2022
By far the best Customer Service I have…
By far the best Customer Service I have ever received from any company. They are very quick to respond to any request and I received my product in no time. The quality of their trampolines are excellent. I have already referred Jumpflex to my friends and neighbors looking to purchase.
August 24, 2022
I paid a lot of money for replacement…
I paid a lot of money for replacement parts and they STILL HAVE NOT ARRIVED!!! Jumpflex is working with me to try to get my back ordered parts as soon as possible.
August 24, 2022
Reply from Jumpflex Trampolines
Hi Kristin,
Thank you for your review!
We are sorry to hear you have not received your full order. We would love to rectify this issue. I've sent you an email to have this resolved with you as quickly as possible.
Warm Regards
Weslee
Jumpflex Team
Great customer service!
The net tore after 2 years and you sent me a brand new one! Greatly appreciate it!
August 24, 2022
Experience was f@#&n awesome!!!
Experience was great. Every time I called customer service I received information, with delays and much more. Wes, help me so much with my warranty and he sure I had the correct parts ordered.
August 24, 2022
Great customer service!
August 23, 2022
They are a great company
They are a great company. Our kids love our trampoline!! Very good customer service. I’m so happy we purchased from them.
August 23, 2022
We bought a 15’ trampoline and a bit of…
We bought a 15’ trampoline and a bit of wear and tear happened from use and such, they QUICKLY replaced the ripped pad with NO question! It was at our front door within 36hrs.!! They’re absolutely amazing!!!!
August 23, 2022
Amazing Customer Service!
Amazing Customer Service!
JumpFlex and their quality products and customer service is the reason we purchased our trampoline! Our family 100% would recommend them to anyone who is interested in adding more fun to their backyard! :)
August 23, 2022
Great trampoline
Great trampoline. Perfect amount of bounce. It’s held up well for a year. Needed a new safety net and warranty was simple to deal with and quick to respond.
Thank you! We love our jumpflex!!!
August 23, 2022
Well built, great warranty.
Shipping was fast. Product is well built and backed with a great warranty.
August 23, 2022
I can’t say enough about the quality of…
I can’t say enough about the quality of this trampoline. I have older children, so had concerns about a less expensive trampoline handling the weight of the use it was going to get. After doing some research, I decided on Jumpflex and am super happy with my purchase! It’s solidly constructed, aesthetically pleasing and the safety features give me a much more comfortable feeling about it’s safe use. The springs are protected by the skirt padding, but also, the way the net connects to the trampoline makes it much less likely for any hands, or other body parts, to come in contact with the springs during use. It’s also easy to build and take apart which is a plus. The company has been great about ordering additional parts. I did this completely virtually, without speaking to a real human, and received them no problems in a reasonable time frame. I will definitely recommend Jumpflex to friends! 100% worth the investment!
August 23, 2022
they replaced my net under warranty
they replaced my net under warranty. They were helpful and honored the warranty.
August 23, 2022
Fantastic customer service!!
This is an amazing company. We needed a replacement part for our trampoline and they were prompt and helpful with their assistance. Customer service like theirs is rare and appreciated!
August 22, 2022
Support is awesome
We bought our trampoline about 5 years ago..
You guys have always taken care of any replacement parts we need..
Thanks
CASTAÑON FAMILY
August 22, 2022
Fantastic customer service
Fantastic customer service. Extremely prompt communication.
August 22, 2022
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