JUNK Rubbish Removal Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly respectful. Many people highlight the service as extremely efficient, quick, and completed in a timely manner. Reviewers frequently note that teams arrive on time and get jobs done swiftly, often recommending the services to others. However, some customers also noted issues with staff rudeness and a lack of clear communication. A few other people also felt that they had little oversight regarding items taken, leading to dissatisfaction with the service provided.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its quality, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as polite, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company 👌 were very professional and friendly with the way they helped me today Thursday. Straight up with Quote and price,and Cory was a good person to interact with.Thanks Fabian.

Rated 5 out of 5 stars

The team from Junk removal arrived on time. Moved a massive amount of home clean out really quick, were highly respectful and polite. Thanks to Junk removal team.

Rated 5 out of 5 stars

So easy to book and pay online. Pick up was with in few days in my area of Melbourne so the spare mattresses did not need to be taking up space at our home for long. Excellent communication via text... See more

Rated 5 out of 5 stars

The service was extremely efficient and courteous from the time I posted my request for rubbish removal to completion of the job, all within 24 hours!


Company details

  1. Waste Management Service
  2. Garbage Dump Service

Written by the company

JUNK is Australia’s leading eco-friendly junk and rubbish removal service, committed to reducing landfill waste and promoting the circular economy. JUNK provides reliable and affordable junk removal for both residential and commercial clients. We specialize in environmentally responsible disposal by recycling, rehoming, or redistributing 96% of the items we collect, keeping them out of landfill. Our services include full property cleanouts, business cleanouts, office and warehouse cleanouts or residential rubbish removal. Whether you’re decluttering a home, clearing out an office, or managing waste for large-scale commercial properties, we handle all the heavy lifting, sorting, and sustainable disposal to reduce environmental impact.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(194)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Untrustworthy

Seems like they have a very dodgy guy within the company I wonder if they all know or if he's a lying greedy sob. The company really needs to look at what it stands for and maybe because this Richard guy obviously doesn't stand for the same principles of the company

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

JUNK is without a doubt the best and…

JUNK is without a doubt the best and most cost effective Junk and Rubbish collection in Australia
70 percent cheaper than 1800 GOT JUNK and 60 percent cheaper than 1300 RUBBISH
I’ve used them for 3 years now across 6 real estate offices and they are honest and transparent
DONT believe the fake competitor reviews simply research they are all fake one time profiles and reviews
5 stars from us hands down

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Don't Use Illegal Activities

We asked for a quote to pick up some hard rubbish from our property and agreed to a reasonable price over the phone. After collecting the items they then send us an invoice for 3 times the price, when we tried to call them to clarify we were screamed at and abused over the phone by the owner. We've been threatened that if we don't pay the full amount they'll take us to debt collectors and dump other items on our property.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I called them to come get my heavy furniture

I called them to come get my heavy furniture, and after a few hours, they were in my backyard and removing my junk. We are extremely grateful. I'm so happy with the service. Staff are polite, straight-forward, and have no drama.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT!

From the first phone call to the final invoice I cannot recommend this team more highly. Friendly thorough and so pleased to see how well the items were sorted through and put into piles for recycling and charity. Very good notifications of arrival etc. and really reasonable price. This is the way forward for anyone clearing a house. Much better than skips and unnecessary landfill

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! Staff were super friendly and helpful, both on the phone and in person. No fuss removal from lovely guys. Will definitely use again when I need to get rid of junk.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Late, over priced and lazy

Firstly they were 45 mins late then called to say they were half an hour away and arrived an hour later after that. Staff seemed very unmotivated, yawning a lot and spent more time looking at the stuff before actually moving it. A few things were dropped and broken which they did not clean up when they were finished, they also did not take everything they were supposed to take, I still have rubbish left over. I could over hear them questioning how many cubic meters it is and for one of the staff members to reply “I have no idea my brains not working today let’s just say 5 or 6 that will do” but in reality was most likely about 4, disappointing, paid $600 for approximately 4 square meters it would have been cheaper for me to go to the tip. Overpriced for the service.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!!

Would definitely recommend this company!
Bill, Bob and Luke were marvellous!
They removed my large old leather couch with ease!
They even moved my outside umbrella to another spot on my balcony, which was not part of their job!
Thank you so much!

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company
Quoted approx $600 for 6 cubic meters then came and picked up less than 2 cubic meters...5 items...tried to claim it was 10 cubic meters and charged over $2500.
Worst of all this was a single mum of 5 kids and the guys knew that.
When she questioned the price they became abusive and intimidating and threatened VCAT . I called them to discuss the bill and the guy immediately became abusive swearing ++ . I told them we had before and after photos and were not paying and happy to go to VCAT.
2 weeks later they dumped over 20 filthy disgusting old mattresses on the nature strip.
Stay as far away from these cowboys as possible ...disgusting bullies!

September 14, 2023
Unprompted review

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