JURA UK Reviews 

505
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I have owned the Jura ENA 8 for 2 years. It has only been in use for 1 year and needed repair within the first 6 months. The machine needs repair, again. And now they want to charge me over 200£ but... See more

Rated 1 out of 5 stars

Excellent coffee machine, when it's fully functional! The fine foam frother seems to be the item letting down my E8, they seem to last less than a year. Not so much an issue if the customer support re... See more

Rated 1 out of 5 stars

The Jura machines are amazing until you need support. If this happens don’t expect any help, I’ve called, left messages, emailed through their support link, NO contact at all. After cleaning my E8 for... See more

Rated 5 out of 5 stars

IPurchased J6 coffee machine JLewis during covid. This machine has changed our whole family time. We no longer wait around missing quality time with loved ones making coffee,just press any of the wide... See more

Company details

  1. Appliance Store

Written by the company

JURA coffee machines - outstanding Swiss quality


Contact info

2.5

Poor

TrustScore 2.5 out of 5

505 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(505)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Coffee Order

I ordered their special offer coffee packs and were delivered within 48 hours, excellent service

December 19, 2015
Unprompted review
Rated 4 out of 5 stars

very fast delivery

Coffee arrived the following day after ordering which is excellent service but I was surprised to see the best before date is in 6 month's time, would expect at least 1 year.

December 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

It was a pleasure doing business with you.Quick response and very fast delivery service.

December 19, 2015
Unprompted review
Rated 5 out of 5 stars

top seller

To deal was very easy and quick, received parcel in two days, very quick . Excited,very happy

December 16, 2015
Unprompted review
Rated 4 out of 5 stars

Slightly confusing

Happy with the site I found but rather confused with the other site you operate which won't accept the same sign in details. Are there two separate companies?

December 15, 2015
Unprompted review
Rated 5 out of 5 stars

Excellence

I have been dealing directly with Jura for over 4 years now and I can say without doubt they are the best coffee company (service, machines and consumable products) anyone could turn to. Par excellance as they say. Keep it up guys, you deserve all the success this should be bringing to your company.

December 5, 2015
Unprompted review
Rated 4 out of 5 stars

Let down by UPS

Great service, product and offer price, but let down by the UPS delivery. UPS failed to place a "failed to deliver" notification in our post box so we were unaware that the Jura package was at our local UPS collection point and needed us to pick it up.

December 4, 2015
Unprompted review
Rated 5 out of 5 stars

First class and courteous service.

My Jura Impressa C5 is seven years old. I have constanstly "just used" it for all of that time, mostly in Spain. I brought it back to the UK recently and decided to have it serviced and returnedit to Jura UK. The whole process was made simple and it's now vack and just like new.

November 29, 2015
Unprompted review
Rated 5 out of 5 stars

coffee

excellent service amazing coffee arrived the very next day

November 26, 2015
Unprompted review
Rated 5 out of 5 stars

Second to none

Whether ordering coffee or getting my machine serviced. The experience is the best I have received from anywhere, ordering goods very quick service.
Collecting, servicing and returning coffee machine, is made easy, and kept informed every step of the way.
Jura is for me second to none.

November 26, 2015
Unprompted review
Rated 4 out of 5 stars

good customer service let down a bit by the website

Very quick delivery, but on arrival I found I had accidently ordered the incorrect filters for my coffee machine. Customer services were very helpful and a return and exchange was processed quickly.

Would have been 5 stars if their website had mentioned that exchange was possible.

November 5, 2015
Unprompted review
Rated 2 out of 5 stars

Pathetic service

Ordered filters but received the wrong ones. Had to email a photo have still not received the correct ones. Am now faced with having to pay postage to send wrong ones back, scanning receipt and sending to jura to get P&P refunded. A lot of hassle because someone can't tell the difference between blue and white filters. Will never order from Jura again

November 4, 2015
Unprompted review

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