Just called as a new customer to get Jurassic fibre and it has switched to Cuckoo fibre based in India. Sales guy says we are not taking new customer's. Am I missing something about business models?... See more
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Just had JFL installed, by engineer Andy, cracking job. Answered all my questions and certainly put my mind at ease. Everything was very straightforward and completed with professionalism. Too earl... See more
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Both the installation crews were excellent. The external one explained what they proposed for laying the cable to the house. Very neat job and pretty well concealed already under the lawn. In near fut... See more
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Our telephone decided to misbehave on a day (Day 1) when we most needed it. We could not make calls out but received calls inwards. Having said that, several people have said that they could not... See more
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Company details
Written by the company
Experience ultrafast full-fibre broadband with Jurassic Fibre! We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset. Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality. Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
Milford House, Pynes Hill, EX2 5TH, Exeter, United Kingdom
- 01392 345600
- contactus@jurassic-fibre.com
- jurassic-fibre.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Improved customer service at Jurassic Fibre
Jurassic have recently improved their response to faults. whereas a previous report had to be reported 4 times before anything was done. Marie got straight to the problem, told me what the company was doing about it and offered to cal me back when the problem was solved. She did this thus closing the loop in relation to my problem. Jon very well done. Thanks Marie!
November 7, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Jon,
Thank you for sharing this! It’s great to hear that Marie was able to jump straight into solving the issue and kept you in the loop every step of the way. We’re so pleased she made a difference and followed through to get everything sorted for you. I’ll make sure she knows how much you appreciated her help – she’ll love hearing this!
Best regards,
Jurassic Fibre
Jurassic Fibre Great Service
Aiden was patient, helpful, informative and instilled confidence in the company and the process we were going through. He answered all our questions thoroughly. A real professional.
November 22, 2024
Unprompted review
Reply from Jurassic Fibre
Thanks so much for your lovely feedback! It’s great to hear that Aiden took the time to answer all your questions and made you feel confident in the process. We’re thrilled he left such a positive impression – we’ll make sure to pass on your kind words.
Welcome to the Jurassic Fibre family!
Best regards,
Jurassic Fibre
Great sales service
I rang to get broadband for my mum. Steven Green was very helpful and clear on instructions for her to understand. He was a cheerful person who made you feel comfortable. The experience to getting signed up was flawless.
November 22, 2024
Unprompted review
Reply from Jurassic Fibre
Thank you for sharing such wonderful feedback! We're thrilled to hear that Steven provided such clear and cheerful support for your mum. Making the process smooth and comfortable is exactly what we aim for, and it’s great to know we hit the mark.
Welcome to Jurassic Fibre – we’re delighted to have you on board!
Well done Aidan & Tiaan
What started with a bad experience through the installation process being delayed, I can only thank Aidan for being the man to sort it all for me. His kind way of dealing with people showed patience and empathy through a very frustrating time. Thank you Aidan for your help, I do not think I would have proceeded with the install had it not been for you. Broadband works perfectly fine now (actually better than previous provider!) and Tiaan was a star installing explaining what he was doing all the way through.
November 15, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Rebekah,
Thank you for sharing your experience! We’re sorry to hear about the initial challenges with your installation, but we’re so pleased that Aidan was able to turn things around for you. His patience, empathy, and dedication clearly made all the difference, and we’ll make sure to pass on your appreciation to him.
It’s also great to hear that Tiaan provided such excellent service during the installation, keeping you informed throughout. We’re thrilled your broadband is now working better than ever - welcome aboard!
Best regards,
Jurassic Fibre
I wanted to take a moment to express my…
I wanted to take a moment to express my appreciation for one of your team members, Esta.
Throughout my interactions with her, it has become abundantly clear that she is an exceptional employee. Her dedication, professionalism, and willingness to go above and beyond have made a significant difference, and I believe it’s important for you to know just how brilliant she has been.
If more companies employed individuals like Esta, I truly believe the world would be a better place.
Thank you for fostering such talent in your organization!
November 22, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Ernie,
Thank you so much for taking the time to share your kind words about Esta! We’re incredibly fortunate to have her on our team, and it’s fantastic to hear how her dedication, professionalism, and willingness to go above and beyond have made such a positive impact on your experience.
We’ll be sure to pass on your feedback to Esta - your recognition will mean the world to her. Thank you for highlighting the difference she’s made and for your support of our team!
Best regards,
Jurassic Fibre
Installation at home excellent by…
Installation at home excellent by Dustin & Tiaan. Efficient and informative and relatively quick despite having to do extra work because the cable had been left on the post and not brought to the exterior of the house. Thank you guys.
John
November 22, 2024
Unprompted review
Reply from Jurassic Fibre
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear that Dustin and Tiaan provided an excellent installation experience for you. It’s great to know they were efficient, informative, and handled the extra work so well. We’ll be sure to pass on your thanks to them - they’ll be thrilled to hear your kind words.
Best regards,
Jurassic Fibre
Moving Home
Upon requesting to move my service to my new home everything was going smoothly, we encountered a glitch where my service was delayed for 6 days. But Marie worked her socks off to get me set up as quickly as possible! With the help from Bruno. After being delayed I was frustrated but Marie was calling me everytime she had an update. Keeping me informed all the way up to install. If it wasn’t for Marie I’d probably have left! But with customer care like this I’d highly recommend the service
November 17, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Joshua,
Thank you for sharing your experience! We’re sorry to hear about the initial delay with your move, but we’re so pleased that Marie and Bruno were able to turn things around for you. Marie’s dedication and consistent updates clearly made a big difference, and we’re thrilled to know her efforts kept you with us.
Your recommendation means a lot - thank you for recognizing the team’s commitment to excellent customer care!
Best regards,
Jurassic Fibre
Reply from Jurassic Fibre
Hi Ugochukwu,
Thank you for your kind feedback! We're delighted to hear that you found our customer service brilliant. Providing top-notch support is always our goal, and your words mean a lot to us.
Best regards,
Jurassic Fibre
This is an outstanding ISP
This is an outstanding ISP. I have been a customer since the business started up and have been continuously delighted by stable FTTP rates of over 900 Mbs and excellent telephony. The rates are highly competitive and the customer support is excellent. I have recommended them for a long time but thought it time to share my high opinion with a wider audience.
November 21, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Graeme,
Thank you so much for your glowing feedback! We're thrilled to hear that you've been with us since the beginning and continue to enjoy stable FTTP rates, excellent telephony, and competitive pricing. It's fantastic to know our customer support has met your expectations, and we truly appreciate your recommendations.
Sharing your experience with a wider audience means the world to us - thank you!
Best regards,
Jurassic Fibre
Spoke to a young man by the name of…
Spoke to a young man by the name of Bruno. He was very helpful, polite and patient and was able to talk me through and resolve my problem
November 21, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Cheryl,
Thank you for sharing your feedback! We're delighted to hear that Bruno provided such helpful, polite, and patient service, and was able to resolve your problem. We'll make sure to pass on your kind words to him - it’s always great to hear when our team makes a positive impact.
Best regards,
Jurassic Fibre
Just had brilliant customer service…
Just had brilliant customer service from a lady called Marie. Sorted my problem quickly.
November 21, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Maryann,
Thank you so much for your lovely feedback! We're thrilled to hear that Marie was able to sort your problem quickly and provide brilliant customer service.
We'll be sure to pass on your kind words to her - it means a lot to us.
Best regards,
Jurassic Fibre
Called to query Wi-Fi speeds & range…
Called to query Wi-Fi speeds & range and was greeted by a gentleman named Stuart. He was the most helpful advisor I think I have ever spoken to. He was professional and friendly, clearly an expert in the field. Not only did he answer my questions with helpful answers, but he went beyond to make sure I, the customer, was satisfied.
Very impressed by the customer care team and the quality of their responses. So far I have no complaints with the company or the people who work for them. Would recommend.
November 20, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Jake,
Thank you for sharing such a wonderful review! We’re thrilled to hear that Stewart provided you with top-notch service. It’s great to know that he went above and beyond to ensure you were satisfied and answered all your questions.
We truly appreciate your kind words about our customer care team and are so glad to hear you’re pleased with both our service and the people who make it happen. Your recommendation means a lot to us!
Best regards,
Jurassic Fibre
Have decided to move to Jurassic Fibre…
Have decided to move to Jurassic Fibre after continuous issues with another provider. Can’t give a 5star review on the actual product (not installed yet) but the customer service from Tom was 5star. Great to be able to talk to someone face to face. No hard sell.
November 20, 2024
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you for your feedback and for choosing to make the move to Jurassic Fibre! We're delighted to hear that Tom provided you with 5-star customer service. We pride ourselves on offering a personal, no-pressure approach, and it’s great to know that Tom made a positive impression.
We’re excited to get you connected soon and are confident you’ll love the product. If there’s anything else we can assist you with in the meantime, feel free to reach out.
Best regards,
Jurassic Fibre
Called to switch from Sky to Jurassic…
Called to switch from Sky to Jurassic Fibre. Esta was great on the phone really friendly and helpful. Made the switch smooth and easy. Have since spoken to Sky who have said we shouldn't be charged cancellation fee. Friends of ours have recommended Jurassic Fibre to us.
November 20, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Anna and James,
Thank you for sharing your experience! We’re thrilled to hear that Esta made your switch from Sky to Jurassic Fibre smooth and easy. Providing friendly and helpful service is our priority, and we’re so pleased Esta delivered that for you.
It’s wonderful to know that your friends recommended us, and we’re delighted to have you onboard. If you need any further assistance, don’t hesitate to reach out!
Best regards,
Jurassic Fibre
Great service on the phone
After a disappointing start on the live chat I ended up speaking to Rupert on the phone. He sorted out the issues i had of trying to register for Jurassic fibre online, he was very helpful, courteous and did what he said he would do and even called me back to confirm. Great service and looking forward to being connected!!
November 19, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Steve,
Thank you for sharing your experience! We're sorry to hear about the initial challenges on live chat, but it’s fantastic to know that Rupert was able to turn things around for you. His helpfulness, courtesy, and follow-through truly reflect the standard of service we strive for.
We’re excited to have you join Jurassic Fibre and look forward to getting you connected!
Best regards,
Jurassic Fibre
Steven Green was excellent on the phone.
Steven Green was excellent on the phone.
November 19, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Susannah,
Thank you for your feedback! We’re delighted to hear that Steven provided excellent service over the phone. We’ll make sure to pass on your kind words to him - it will mean a lot!
Best regards,
Jurassic Fibre
Personal thank you
I have been with Jurrassic Fibre now for 4 years and have never had any issues with them. Last week I needed to speak to someone in the company, and I was personally really struggling, but Codie who I spoke to at the time went completely above and beyond to help and make sure I was ok, Codie thank you so much. Also today I had to phone back up and spoke to someone called Bruno who again was an absolute star for helping me today. So thank you Bruno. I can honestlysay I have never experienced customer service like I did this last 2 weeks anywhere else, and have no intentions of switching my provider. Thank you so much Jurassic Fibre, your staff are amazing.
November 19, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Jeremy,
Thank you so much for your heartfelt message and for being a loyal Jurassic Fibre customer for the past four years. We're deeply touched to hear about your recent experiences with Codie and Bruno. It’s wonderful to know that they went above and beyond to support you during a challenging time and provided outstanding service.
Your kind words about our team mean the world to us, and we’re truly grateful for your continued trust and loyalty. We'll be sure to pass along your thanks to both Codie and Bruno - they’ll be thrilled to know how much they made a difference.
Thank you again for your support!
Best regards,
Jurassic Fibre
Thank you Bruno
Jurassic Fibre staff are always helpful and efficient; I’ve been with them right from their early days.
Today, Bruno was really helpful in sorting out a problem with my VOIP phone even though it’s not JF’s responsibility.
Thank you Bruno 🙏
November 19, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Peter,
Thank you for your kind words and for being such a loyal customer since our early days - it truly means a lot to us! We're so pleased to hear that Bruno was able to assist you with your VOIP phone issue, even beyond our usual responsibilities.
Your appreciation is greatly valued, and we'll make sure Bruno knows about your gratitude!
Best regards,
Jurassic Fibre
The Sales representative Steven Green…
The Sales representative Steven Green was very friendly and helpful. He explained clearly our options and the process for switching providers.
Highly recommended.
November 19, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Christopher,
Thank you for sharing your experience! We're delighted to hear that Steven provided friendly and helpful service. Clear communication and making the switching process easy are key priorities for us, and it’s wonderful to know Steven exceeded expectations.
Your recommendation is greatly appreciated!
Best regards,
Jurassic Fibre
Bruno Simoes
Bruno was patient, well mannered helpful and knowledgeable. I had had no connection for my landline since Jurassic installed my fibre cable last monday.He was able to identify what the cause was and offered to send an engineer around in the event of the solution he suggested not working.This is in stark contrast to the previous call handlers, who had repeatedly assured me that the problem would rectify itself. I had to call them back to tell them that nothing had happened in the time frame they stated. The installers had not bothered to inform me of the simple fact of there needing to be a cable linking the new router to the handset, rather than to the external, now redundant, copper cable. Therefore, I had had a whole week with no landline connection and wasted a lot of time on unproductive phone calls.
November 18, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Andrew,
Thank you for sharing your experience. We’re really sorry to hear about the frustration you’ve faced with the landline connection and the previous lack of clarity. It’s great to know that Bruno was able to provide the patience, knowledge, and support needed to resolve the issue, and we truly appreciate your positive feedback about his service.
We apologise for the inconvenience you experienced and the wasted time, and we’ll certainly take your feedback into account to improve our communication and service moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jurassic Fibre
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