Called in to check my account and contract. Spoke to Lamija who listened and was proactive with suggestions for how to update my contract. No hassles, very polite and informative. Excellent customer s... See more
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Review summary
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What people talk about most
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I have a WiFi network with approximately 40 devices; from lighting, immersion heater, entertainment and home security. These devices assist me with daily living as I have disabilities that som... See more
BETTER THAN GREAT. I am writing from the perspective of being a vulnerable adult with severe mental health disabilities. Let me tell you the story of the last 24 hours. Yesterday I noticed m... See more
Company details
Written by the company
Experience ultrafast full-fibre broadband with Jurassic Fibre! We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset. Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality. Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
Milford House, Pynes Hill, EX2 5TH, Exeter, United Kingdom
- 01392 345600
- contactus@jurassic-fibre.com
- jurassic-fibre.com
4.4
Excellent
5K reviews
Hasn’t replied to negative reviews
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Bruno and Marie and aiden were amazing…
Bruno and Marie and aiden were amazing at helping me sort out and book my installation before Christmas time as it was gonna be in January and they are so good at there job they should get a Christmas bonus or a raise haha
December 18, 2024
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Bruno, Marie, and Aiden were able to assist you and ensure your installation was scheduled before Christmas. They truly are fantastic members of our team, and we’ll be sure to pass on your lovely feedback to them.
Wishing you a wonderful holiday season with your new connection!
Kind regards,
Jurassic Fibre
Haydn did a good job
Haydn did a good job, give him big Xmas bonus
December 18, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Tarmo,
Thank you for your feedback!
We’re delighted to hear that Haydn did a great job. We’ll be sure to pass on your kind words to him – and we’ll certainly consider your suggestion about the Christmas bonus!
If you need any further assistance, don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Great Service!
Fantastic service and smooth installation…
Jurassic Fibre made the whole process seamless. The customer service from Sam and team was excellent, they were always friendly, helpful, and kept me informed every step of the way. The engineers were punctual, professional, and left everything tidy. Highly recommend!
December 10, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Andrew,
Thank you for your fantastic feedback!
We’re thrilled to hear that you had such a seamless experience with Jurassic Fibre. It’s wonderful to know that Sam and the team provided excellent customer service and kept you informed throughout the process. We’re also pleased that our engineers were punctual, professional, and tidy during the installation.
Your recommendation means a lot to us, and we’re grateful for your support. If you ever need assistance, we’re just a call away.
Best regards,
Jurassic Fibre
Really helpful
Really helpful. Jolly friendly person. Nothing to much trouble and very patient whilst sorting out our wifi problem
Thank you so much.1
December 17, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Colin,
Thank you for your wonderful feedback.
We’re so pleased to hear that our team member was friendly, helpful, and patient while resolving your Wi-Fi issue. Providing excellent service and support is always our priority, and it’s great to know we met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Jurassic Fibre
All done professionally
Andy came and fitted and tested the connection with no mess. The job didn't take long at all. I can't comment on the actual broadband yet as it has to settle but I'm sure it'll be fine.
December 16, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Rosemary,
Thank you for your kind feedback.
We’re delighted to hear that Andy provided a smooth and professional installation experience. It’s great to know everything was set up quickly and without any hassle.
We hope you enjoy your new broadband connection once it’s fully settled. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out to our team.
Best regards,
Jurassic Fibre
Very helpful and easy to speak to.
December 16, 2024
Unprompted review
Reply from Jurassic Fibre
Hi there,
Thank you for your kind words! We’re so glad to hear you found our team helpful and easy to talk to. If you ever need anything else, don’t hesitate to get in touch—we’re always happy to help.
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
Bruno Excellent customer service with Bruno…
Excellent customer service with Bruno today, absolute pleasure talking with, very friendly & professional & sorted out a query we had. Many thanks
December 14, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Kelly,
Thank you for your lovely feedback! It’s wonderful to hear that Bruno provided excellent customer service and made your experience such a pleasure. Friendly and professional is exactly what we strive for, so I’ll be sure to pass along your kind words to him—it’ll make his day!
If you ever have any more questions or need assistance, don’t hesitate to reach out. We’re always here to help.
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
NO ROUTER ACCESS
Be aware that you have NO ACCESS to your router and seemingly no controls over anything. You can only change the network Name and Password by calling Jurrasic Fibre. Any subsequent router update will then require you to call again to update this again. This is to alert people as there is no clear statement of this anywhere on their site, and it is a very different experience to any previous broadband supplier and router set-up.
December 11, 2024
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share them. To clarify, we do not allow direct access to the router settings for security and network integrity reasons. This ensures that our network operates optimally and securely for all customers.
However, we are happy to assist with changes to your network name and password or other configuration needs. Our support team is available to make these updates quickly and efficiently upon request.
We acknowledge that this approach may differ from other providers, and we will take your feedback on board to improve how we communicate this policy on our website and during the sign-up process.
If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Kind Regards,
Jurassic Fibre
Bruno listens
Bruno, what can I say. Absolute legend. He listened and gives you clear instructions to get stuff right.
December 12, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Andrew,
Thank you for the fantastic feedback! It’s amazing to hear that Bruno made such a great impression. Listening and providing clear guidance are exactly what we aim for, so I’ll be sure to pass your kind words along to him—he’ll be thrilled to know he’s an “absolute legend” in your eyes!
If you need any more help in the future, don’t hesitate to reach out. We’re always here for you.
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
We have just gone over to jurassic…
We have just gone over to jurassic fibre and got the £35 package and can't fault it they sorted out the switch got 2 months free We were with bt and paying about £60a month with phone line which we have got rid off to be honest bt are a pain in the butt glad to see the back of them
December 12, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Paul,
Thank you for your feedback! It’s great to hear that switching to Jurassic Fibre has been such a positive experience for you. We’re glad we could help make the process smooth—and those two free months are always a bonus!
It sounds like you’re already enjoying the benefits of a more streamlined service (and saying goodbye to your old provider!). If you ever need anything, don’t hesitate to get in touch—we’re here to help.
Welcome to the Jurassic Fibre family!
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
Jurassic Fibre Installation
Just had JFL installed, by engineer Andy, cracking job. Answered all my questions and certainly put my mind at ease. Everything was very straightforward and completed with professionalism. Too early to comment on the Broadband Connection but did have some buffering whilst on social media, which hasn’t happened in a long time! Will let is settle.
December 11, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Joe,
Thank you for sharing your experience! It’s great to hear that Andy did a cracking job with your installation and answered all your questions so thoroughly. I’m glad he was able to put your mind at ease and make the process straightforward and professional.
Regarding the buffering, it’s a good idea to let everything settle as the connection beds in. If you do continue to experience any issues, don’t hesitate to get in touch—we’re here to help and make sure your broadband runs smoothly.
Welcome to the Jurassic Fibre family!
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
100% from me
100% from me, steve was great! answered my call straight away, explained all the bits we don't like to read and was very helpful with all information and questions I asked.
December 11, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Danny,
Thank you for the glowing feedback! It’s fantastic to hear that Steve was able to help so promptly and made everything easy to understand. We know those details can sometimes be a bit much, so I’m glad Steve’s clear explanations and support made a difference.
If you have any more questions in the future, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
Very happy with the work carried out by Steve the supervisor
Very informative engineer who did his work and answered my questions while doing a first class job
December 10, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Shaun,
Thank you for your fantastic feedback! I’m so glad to hear that Steve provided such a first-class service and took the time to answer all your questions. It’s always great to know our team is delivering both top-quality work and excellent customer care.
If there’s anything else we can help with in the future, don’t hesitate to get in touch. Thanks for being part of the Jurassic Fibre family!
Best wishes,
Rebecca
Jurassic Fibre Customer Service Team
Maximum Efficiency
Easy contact, you can actually speak to a real person. Sorted out a password problem
efficiently and with courtesy. Very pleased with the whole process, would highly recommend this company.
December 4, 2024
Reply from Jurassic Fibre
Hello James,
Thank you for sharing your experience! We’re delighted to hear that you found it easy to get in touch and that your password issue was resolved efficiently and courteously.
Your recommendation means a great deal to us, and we’re thrilled that you were pleased with the whole process. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jurassic Fibre
1st class
Excellent service from this company . Easy to arrange the customer service rep (Bruno) went out of his way to facilitate a smooth transition 👌 highly recommended
December 2, 2024
Unprompted review
Reply from Jurassic Fibre
Hello Les,
Thank you for your fantastic feedback! We’re so pleased to hear about your excellent experience with us. It’s great to know that Bruno went above and beyond to ensure a smooth transition for you.
Your recommendation means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Tiaan was great he let me know the…
Tiaan was great he let me know the process explained and showed things to me, was a very nice person easy to talk to, thumbs up from me 🤜🤛
December 9, 2024
Unprompted review
Reply from Jurassic Fibre
Hello Josh,
Thank you for your kind words! We’re thrilled to hear that Tiaan provided such a positive experience, keeping you informed and making the process easy to understand. It’s great to know he made such a good impression - thumbs up from us too!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Jurassic Fibre
The initial installation was not…
The initial installation was not completed and I spent two weeks chasing them to find out what was happening and when and why it hadn’t been done only to find the original installation team had lied saying I wasn’t at home 😡
November 11, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Mike,
Thank you for your feedback. We’re sorry to hear about the challenges you faced during the installation process and apologise for the inconvenience caused.
I can see that you are now installed, which is great to know, but it’s clear that your initial experience didn’t meet the high standards we aim to deliver. We take situations like this very seriously and will be investigating what happened to ensure this doesn’t occur again in the future.
A member of our team will be in touch with you shortly to discuss this with you.
If there’s anything further we can do to assist or improve your experience, please don’t hesitate to let us know.
Best Regards,
Jurassic Fibre
Excellent Customer Service
First rate service from Marie in Customer Services. We had no internet service. Marie said she would get an engineer to rebuild our service but it could take a couple of hours. It was in fact restored within 20-30 minutes and Marie even phoned me to let me know and to check it was working. Very happy and very impressed! Thank you Marie!
December 6, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Sue,
Thank you so much for your wonderful feedback! We’re thrilled to hear about your excellent experience with Marie and that your service was restored so quickly. It’s great to know she kept you informed and followed up to ensure everything was working smoothly.
We’ll be sure to pass along your kind words to Marie - she’ll be delighted to hear them!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Jurassic Fibre
Quickly and politely processed my…
Quickly and politely processed my request
December 6, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Gavin,
Thank you for your feedback! We’re delighted to hear that your request was processed quickly and politely.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Bruno Simoes delivers!
Bruno Simoes was the perfect call handler. Confident, happy and understanding, he listened to me attentively and got to the crux of the issue quickly. Seems like a top guy. 5 star service.
December 6, 2024
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you so much for your fantastic feedback! We're thrilled to hear that Bruno provided you with attentive and efficient service. We take great pride in our team, and it’s always wonderful to see their hard work recognized.
Your kind words mean a lot, and we’ll be sure to pass on your praise to Bruno. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Jurassic Fibre
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