I had two experiences with them that made me finally take the effort to warn others about this joke of a company. One time KFC took 2 hours to deliver my order and I tried cancelling it but just-sca... See more
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Parece ser que Just Eat es un refugio para ghost kitchens. Restaurants estafa como China & Aroma estafan y se escudan en la nula protección que Just Eat da a sus usuarios. A nivel legal, debería haber... See more
Always on deliver on time and the choice of products and services continues to grow. There have been a couple of occasions where my food orders have been later than scheduled, but all in all the servi... See more
If I could leave minus stars, I would. Ordered food (a curry menu for 2), paid over 30 euros and it never arrived - Instead, the order was mixed up and we were given someone else's really gross-lookin... See more
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It arrived 1 hour and 40 minutes after…
It arrived 1 hour and 40 minutes after we ordered with no explanation as to why it was late.
Dreadful experience
Dreadful experience. Food arrived 45 mins and was cold. It stood waiting in the restaurant too long before being collected. Went to bed hungry,angry and disappointed!
Horrible tanto el servicio (+1h de…
Horrible tanto el servicio (+1h de retraso) como la comida.
Easy to order
Easy to order. A fair amount of options with reviews on the website that are trustworthy so I can choose quickly based on them.
After 1 year I still have to recieve…
After 1 year I still have to recieve any order.
Great communication
Great communication, fast delivery, and most importantly, the pizzas really were amazing
Se retraso un total de 45 minutos.
Delays 90% of the times or no delivery
Made a request, after 1 hour delay still stating 'waiting' called, they Will give the money back in 72 hours. My issue:happened múltiple times, this time i waited for 1 hour and 30min before calling them (paid number) and they don't give you that money back. Not a single extra Credit, cupon, whatever to compensate you.
Hamburguesa espectacular
Lazy and bad customer support
They allow restaurants to send orders that are incorrect and if you contact they’re customer service they don’t help in any way, even when you send proof that it was wrong. Please reconsider who you hire to provide customer support, Angel R would not even reply to the messages.
Very poor service I don’t advice…
Very poor service I don’t advice anybody to use them totally unprofessional
It took me one hour and then they didn’t deliver my order !!!!!
Good and service delivery on time.
Perfecto y rapido
Everything was perfect 👍🏻
Totally unacceptable practises..
Tonight i ordered a meal from just eat.es. When i placed the order it was immediately declined by the resteraunt 'Door to India' in son calieu, Mallorca. The order was never accepted or comfirmed by the resteraunt. They declined it immediately... But have still deducted the funds from my account, for a service they knew they wouldn't be providing... And now say i will have to wait a number of days for a refund?!! To me that's more a case of fraud or deception on their part... I'm honestly enraged at this policy!!! Just wondering if you could please provide me with details of just how much money 'just eat' generate each year from this fraud. Just the interest alone over a year of holding onto customers funds unfairly i would imagine are millions of dollars a year. This is a blatant deception and as a customer of over ten years i will never give business to such a greedy, profit driven, uncaring and dishonest company again. What a disgusting way to run a business. You should genuinely feel ashamed. David Black. Ret Ministry of Justice.
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