Just Love Gifts Reviews 

176
TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Waiting almost 5 weeks for a hat i ordered.. emailed the company to find out what was going on. I did get a response back. Seemed like some sort of computer generated answer however. Luckily my credit... See more

Rated 1 out of 5 stars

Don’t ever order from website - just love skulls. I’ve been waiting since July for a Bluetooth skull speaker. Paid and got burned $75. Repetitive AI artificial intelligence email replies assure me I w... See more

Rated 5 out of 5 stars

Ordered from them before and always a real pleasure as it goes seemlessly This time overlooked something and withing few hours they texted me to point out my mistake, which they then sorted for me... See more

Company replied

Rated 5 out of 5 stars

Ordered a personalised cheese board with knives for my grandson and his partner. Delivery was a little longer than expected but under current circumstances understandable. I contacted the company and... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

Just love Gifts is an online store specialising in Personalised Gifts For Him & Her. We sell an extensive range of Personalised Wedding & Anniversary Gifts.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

176 reviews

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No recent history of asking for reviews

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2.3

All reviews

(176)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a personalised key ring for…

I ordered a personalised key ring for my partner it's excellent quality and arrived quickly will definitely be buying from just love gifts in the future.

June 16, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we hope he has a smile on his face when he gets it :)

Rated 5 out of 5 stars

I ordered a lovely personalised gift…

I ordered a lovely personalised gift for Father’s Day, I received regular updates by email on the progress of the order and it was delivered in safe packaging very quickly! I will definitely be ordering from them again as it was great quality for a good price! Very impressed

June 16, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy with the products :)

Rated 5 out of 5 stars

Fathers day gift

I ordered a personalised keyring as a fathers day gift and it's very well made and a lovely little gift. Communication regarding my order was excellent and it arrived well packaged and within the expected timescale. I'll definitely be ordering here again

June 16, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy with it :)

Rated 5 out of 5 stars

So happy!

Received our key chain last week and couldn't wait till fathers day for my partner to see it! So beautifully made and exceeded all expectations! Thank you

June 14, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we hope he likes it when he gets it on the special day :)

Rated 1 out of 5 stars

What seemed to be a fun idea for a gift…

What seemed to be a fun idea for a gift has turned into a nightmare and an embarrassing and tiresome situation.
I ordered a personalised CFC Women dressing room mug when it came was CFC Men dressing room mug. I was reassured on 22nd April that a replacement would be sent. Still waiting for the correct mug.
It is now 14th June and my friend is still waiting for the mug.
How embarrassing. This is appalling Customer Service or total lack of it.
Thanks for nothing as you made a fool out of me.

June 14, 2020
Unprompted review
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Reply from Just Love Gifts

Thanks for the review. The mug your order was the personalised chelsea dressing room mug which clearly shows it the mens team. We dont have to provided you with a new one because you have received what you paid for. Once we get payment for the new mug we are happy to send but we cannot send things for free just because you made the error.

Rated 5 out of 5 stars

Would reccomened

So glad I stumbled across these on Facebook! Ordered a keyring for Father's Day, it came in reasonable time concidering the circumstances with RM at the moment.
Would use again for future personalised items 👍

June 13, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy

Rated 5 out of 5 stars

Fab service

Ordered from twice - letter box sweets and personalised beer glass 🍺, both arrived well packaged ! Would use again 👍🏻 Thank you 🎉

June 12, 2020
Unprompted review
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Reply from Just Love Gifts

Thanks for a great review

Rated 4 out of 5 stars

Happy with the customer service response

Hi thankyou for getting back to me ,I appreciate the response from Martin at customer services.Thankyou for the refund and look forward to my nephew receiving his present.Im happy with the response from yourselves.
Sue

June 12, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Hi Su

Pleasure speaking to you earlier and hopefully this has now been resolve and you can amend your review

Thanks
JLG

Rated 1 out of 5 stars

AWFUL service, and still no gift!

Awful service, and still no gift! Would give them minus stars if this were possible.
Ordered a gift for my other half on 17th May 2020. When I ordered this, it said dispatch would be withing 72 hours.

I received an email 22nd May to say that the order was awaiting shipment and one on 26th May (a bit more than 72 hours!?) to say it had been shipped, and on 28th May to say it had been completed. Nothing arrived.

I enquired about my order via their Facebook page on 1st June. The responses I received were at some times completely incoherent and overall extremely rude (I was told to "be patience") and I got no concrete information. So I tried again on 4th June to be told that they will chase this up. Then no response.

Finally on 5th June I chased again and they advised that a new one was being made (?!) and would be sent via DPD on Monday 8th June, but gave no explanation or apology. I asked for a reason and they ignored my question.

8th June I chased again and they said it was in production but couldn't confirm when it would be sent or if I would receive any tracking info.

I've tried to message them again today (9th June) and it appears that they have blocked me from sending messages or posting reviews on their Facebook page. Very angry and upset that what I thought would be a lovely gift has turned into a sham.

Take your custom elsewhere.

UPDATE: Have received a response to my email: "We will refund you as you have been very un patience when it comes to the order during these current circumstances". No explanation, nothing. TERRIBLE.

June 9, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

We are sorry you feel this way but having look at the contact you had we have been very responsive and also due to current circumstances delivery times are totally out of our control which was explain.

You have also been refunded the full amount

Thanks
JLG

Rated 5 out of 5 stars

Ordered a personalized sweet box and a…

Ordered a personalized sweet box and a personalized water bottle for a birthday present. Really lovely gifts. Great customer service. Will definitely be ordering again. Thank you so much xx

June 2, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review :)

Rated 5 out of 5 stars

Personalised cheese board.

Ordered a personalised cheese board with knives for my grandson and his partner. Delivery was a little longer than expected but under current circumstances understandable. I contacted the company and their customer service was great. The item arrived today and the young couple are over the moon with it....it was a surprise gift for them as they are buying their first home together. The quality and workmanship look fantastic. Shall be looking for other items for them as they progress through setting up their new home.

June 1, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review

Rated 5 out of 5 stars

Excellent customer service & product quality

Ordered a personalised sweet box for the hubby’s birthday. Delivery took a little longer than expected but this was due to Royal Mail delays under current circumstances. Enquiry was dealt with straight away. Arrived just in time for his birthday and put a big smile on the birthday boy’s face! Very good quality product. Would highly recommend. Thank you

May 27, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy

Rated 5 out of 5 stars

An easy site to use,the product that…

An easy site to use,the product that came was perfect and exactly as described and I was chuffed to bits with it. Definitely recommend and definitely be purchasing from them in the future.

May 26, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy with the product

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!
Made an order for 2 items on the 16/05/2020 and received them yesterday afternoon. I am really pleased with them both.
Will definitely be using you again.

May 23, 2020
Unprompted review
Just Love Gifts logo

Reply from Just Love Gifts

Thanks for a great review and we are glad your happy

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