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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My husband loves his Just Wears

My husband loves his Just Wears. Comfortable stylish and no chafing. But his latest funkily patterned pair was faulty so I had to raise it with JW. Joey could not have been more helpful or keen to put things right. Such a great brand❤️

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Accidentally ordered the wrong style…

Accidentally ordered the wrong style which weren’t the correct shape for me - after letting them know they replaced with the style I had had previously- excellent customer service - a rare commodity these days 👏👏👏👏

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Disappointment turned to delight!!

Disappointment on receiving the wrong size, and that sinking feeling of having to go through a complaint and returns process, has been totally turned around to delight at receiving amazing and rare personal service. Replacement items were sent immediately with clear instructions on what to do next. And the delight was that I was obviously dealing with a real person. Refund for the return postage was within an hour of notification. Outstanding! Well done that company!!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just wear them…

Been using JWs for years now and never been disappointed. Excellent quality and pricing. Had a slight issue recently and sought advice. The service and response was outstanding and demonstrated this is a company that truely values its customer base. Don’t hesitate to give them a try.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wrong size ordered

I have never had any issues with JustWears and their customer service is great. I made a mistake with the size on one of my orders that was sorted in 10 minutes after it was made.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Reality doesn’t match the hype

To say that the reality doesn’t match the hype is an understatement. These premium priced underwear looked and felt great to begin with but within a year the fabric had lots its elasticity which made them useless for me. I am 60 this year and good support in the right places is always appreciated. These failed completely on that score.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved quickly

Had an issue with my last order. Contacted them, provided all the details requested and they are sending replacements. Great customer service which makes a change these days

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service and…

Very happy with the service and products from JustWears. The website is easy to navigate with good information about the products, and the order process is simple. The communication is also good. The products are of excellent quality, and arrived well presented and packaged

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Huge fan of JustWears

Huge fan of JustWears, love the quality, variety and customer service - in particular Joey! I recently contacted the team regarding a query and to put it lightly….Joey was epic. Thank you.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good Company & Good Products

Very Happy with my dealings with JustWears, there prices are very competative for their products. The delivery schedule is very quick & you are kept in the loop of where your package is at all times. The underwear itself is top quality, the material they use is soft & light, so you hardly know your wearing them. And for us blokes with the pouch, it makes everything separate & dry & airy.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

I can't believe all the positive…

I can't believe all the positive reviews. I've ditched Just Wears and gone back to cotton underwear.

Whatever they are made from it not right. I had a pair that were nearly dry so I used a hair dryer to finish and the fabric began to melt like plastic.

Also my balls became dry and itchy.

I don't trust these products. Just a gimmick, a fad and caused me harm.

If you know what is good for you just wear natural cotton.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company

What a company, what great products. I love the boxer briefs they are very comfortable, only thing I wear now. Highly recommend.
Their customer services far exceeds others by a mile. I recently purchased eight pairs of boxer briefs. After wearing one pair for the first time, I noticed a small hole in them. I contacted Just-Wears (on a Saturday) via e-mail with in 10 mins they replied apologising and saying they would send out a replacement ASAP. I replied thanking them and again a very speedy reply (5 mins) from them to confirm they had sent the order to dispatch. Couple of days later I received two pairs to replace my one pair. How’s that for service. This is the first issue I have had with the briefs. All companies however big or small occasionally have a small issue, but it how they deal with it that matters, and Just-Wears could not have done more. They have a customer for life.
Many thank Just-Wears.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Pouchless Boxers

I have been purchasing these Just Wears Boxers size XXL for a couple of years, and really like the feel and fit of them, with an exception, when i tried the new heights range, they were size XXL, this is my normal size, but they were too tight, I had some completely unused ones, so I messaged Joey at Just wears if he could kindly change them, for the original black, without hesitation, he did!! To sum up they are a great company, selling premium wear, you won’t be disappointed 😉

March 26, 2025
Unprompted review
Rated 2 out of 5 stars

Let down massively by declining eligible cashback. Poor and not ok.

The underwear is actually pretty good and 1 of 3 brands we order from for this design. They are quite expensive but all 3 shops are in the same price range. Our 1 major disappointment with them is that we decide on where to shop based on if we get cash back (in this instance from TopCashback) but twice now they’ve declined it. So no thanks, we’ll take our repeat business elsewhere.

April 5, 2025
Unprompted review

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