JustAnswer.co.uk logo
Visit website

JustAnswer.co.uk Reviews 50,058

•
TrustScore 4.5 out of 5

4.6

Information Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 20,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and clear explanations, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting quick response times and a smooth user experience. However, some people were dissatisfied with the user experience, mentioning difficulties navigating the website or issues with the chat interface. A few other people also felt that the service was not always able to resolve their specific issues, or that the process was confusing at times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Response time

Clients share positive opinions on response times. Reviewers frequently highlight the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and patience... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the experience helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Got a call back really quickly and a detailed answer to my query which helped to answer my question and put my mind at rest, as well as advice on best practice to ensure I'm even better... See more

Rated 5 out of 5 stars

First time using Justanswers.co.uk. Had problems with my Peugeot. The expert patiently responded to all my questions and clearly explained everything to me. Would definitely recommend, 100%

Rated 5 out of 5 stars

Enquiry about air conditioning regas for car.. Gave me an honest and fast opinion which was described well. Will need a second opinion at a local garage as car needs to be seen to be 100% sure. 👍

Rated 5 out of 5 stars

Just answer is a very useful platform but be careful. I unwittingly signed up for a monthly subscription unbeknowning to me, I thought I was paying a one off payment. But, after getting in touch with... See more

Company details

  1. Information Service

About JustAnswer.co.uk

Information provided by various external sources

Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

AVOID CHECK YOUR BANK ACCOUNTS AFTER MONTH FOR 'MEMBERSHIP' AMOUNTS SUBSEQUENTLY TAKEN WITHOUT PERMISSION

Reviews on Trustpilot will be from the initial legal help - like myself - only paid £5 - quick good advice but with no email trail.....HOWEVER what many may not have realised is that after a month the company takes money from you - allegedly you signed up to their £50/month membership!! No where on their pages does it imply this. You pay by card and they carry on taking your money without informing you at all. Live chat US based as sent me screen shot with dollars. AVOID AND CHECK YOU ACCOUNTS AFTER A MONTH. I have taken this to my bank, VISA and Resolver

May 19, 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Julie,

We’re sorry to hear this. We’ve sent a private request for more details. When you have a moment, please respond there so we can assist you directly.

Best,
Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

Rated 1 out of 5 stars

Complete Scamers

I paid the £1 joining fee & then a further £35 for a call back. I didn't receive a call, Any attempt to gain a refund was blocked & they wanted another £1 to keep messaging.

May 13, 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Kevin,

We're eager to address your concern. We will contact you privately for more information.

Best regards,
Bella
JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

Rated 1 out of 5 stars

Money removed from my account twice in…

Money removed from my account twice in one day. A subscription i strictly forbade. A scam.

May 19, 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Maureen,

Thank you for sharing your experience. We've sent you a request for more information through Trustpilot. Please respond there so we can look into this privately.

Best,
Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look