I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more
Company replied
I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more
Company replied
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more
Company replied
Company details
Written by the company
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4.4
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service that went an extra step
We had to look for quite a while to find a vendor willing to ship to us here in Amsterdam, and the sales people I interacted with were, without fail, helpful and friendly.
August 19, 2021
Unprompted review
Reply from Just Baths
Hi Derek, thank you for your 5 star review, were glad to hear your happy with your purchase and service :)
I stumbled across Just Baths by accident…
I stumbled across Just Baths by accident, and it's the best accident iv'e ever had. The help line is second to none, they are very friendly and helpfull and informative, i could not have hoped for any better help than I got from Just Baths
June 2, 2021
Unprompted review
Reply from Just Baths
Hi Neil, thank you for the 5* review! Glad you've been more than satisfied with the service provided.
The wide range of baths leaves you…
The wide range of baths leaves you spoilt for choice, from modern to traditional baths. They have a variety of freestanding baths made from materials such as copper, cast iron all the way to stone baths. To top it off the customer service was fantastic and helped me choose the right bath for me.
May 18, 2021
Unprompted review
Reply from Just Baths
Hi Cameron, we're happy to hear you had a great experience with us. Have a lovely weekend!
Highly recommended
Me and my husband recently purchased a clear water kurv bath, the sales man we dealt with was very helpful, the service overall was great, we didn't feel pressured or hounded, we were able to purchase at our own pace (it took me a few weeks to make a decision) .. no matter how many questions I asked it was dealt with professionalism.
April 13, 2021
Unprompted review
Reply from Just Baths
Hi Louise, thank you for the great feedback! Have a lovely weekend.
Friendly and confident service
I recently purchased an acrylic boat bath. I was given excellent advice, not only on the measurements but also the taps and accessories. After several phone calls and under no pressure, I made the purchase, delivery was on time. I'm very pleased with the service overall
April 9, 2021
Unprompted review
Reply from Just Baths
Hi Thomas, we're happy to hear the service provided was great! Thank you for the 5* review.
Very helpful and thorough staff
Very helpful and thorough staff. Got back to us with promptly with answers and specifications. Would happily recommend to friends.
April 9, 2021
Unprompted review
Reply from Just Baths
Hi, glad to hear you've enjoyed your experience with Just Baths! Thanks for the review.
Customer comes first here.
A fantastic team of people who helped every step of the way. Customer service was wonderful and really felt like my needs and wants were listened to, would highly recommend and use again.
April 8, 2021
Unprompted review
Reply from Just Baths
Hi Joanna, thank for for taking the time to leave a great review! Have a lovely day!
Great baths at fantastic prices
Great baths at fantastic prices. Good customer service.
April 7, 2021
Unprompted review
Reply from Just Baths
Hi Simon, thank you for the 5* review. Have a fantastic day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.