Duurt even voordat je je uitbetaling krijgt (50uur) maar wel betrouwbaar en staat meteen op je rekening. Je kan deze site vertrouwen. Takes some time before they accept your withdrawal (50hours) b... See more
Company replied
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See what reviewers are saying
Fantastic casino, really good fame selection is great, almost all my favorites. Payments are fast for both deposits and withdrawals. Bonuses are pretty decent and you get a few of them! Lastly support... See more
Company replied
says no KYC for crypto players on homepage, then request KYC for $300 withdrawal from $50 deposit in cryptocurrency... obviously dont like to pay winnings. STAY AWAY "NO KYC for CRYPTO PLAYERS" is tot... See more
Company replied
Amazing site and gives back to loyal customers. They have amazing games as well give them a shot and win big! Also I want to give a shout out to theyre outstanding customer service specifically to Kho... See more
Company replied
Company details
Written by the company
We are a licensed Blockchain casino launched in 2021 by Casbit Group N.V. Our crypto-friendly casino has joined the cryptocurrency gaming trend by giving players numerous cryptos as payment options. The dark theme of Justbit.io is up-to-date and laconic, It is not overloaded with unnecessary buttons and sections that can confuse the player. The site is multi-lingual: different languages are available here. JustBit Сasino is fully lісensed and regulated by Сuraсao and іs available in сountrіes across the globe.
Contact info
Zuikertuintjeweg Z/N (Zuikertuin Tower), 157923, Willemstad, Curaçao
- forum@justbit.io
- justbit.io
3.7
Average
632 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Gabriella”Best pokies website I’ve…
“Gabriella”Best pokies website I’ve ever played
January 14, 2024
Unprompted review
Reply from Justbit
Dear James Read,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Have a nice day!
Warm regards,
JustBit Casino Team.
Guys please avoid this casino
Guys please avoid this casino. It’s proper rip off and u will not win anything. Actually they offer you give some free cash for writing a positive review. Avoid!!!!
January 11, 2024
Unprompted review
Reply from Justbit
Dear David Pastyrik,
We sincerely apologize for the inconvenience you're experiencing and understand the frustration it may cause. We are committed to resolving this matter promptly to ensure you can enjoy our platform without any hindrance.
To assist you further, could you please provide more details about the specific issue you're facing when trying to play? For example, are you encountering error messages, connectivity issues, or other difficulties?
Once we have more information, our team will investigate and work to address the issue promptly. You can reply to this message with additional details, or if you prefer, you can reach out to our customer support team directly via our live chat feature or by email.
We appreciate your understanding and cooperation in resolving this matter. Rest assured, we are dedicated to providing you with the best possible gaming experience.
Warm regards,
JustBit Casino Team.
The help is really good and I love how…
The help is really good and I love how Stella comes to work
January 10, 2024
Unprompted review
Reply from Justbit
Dear Noah Hoek,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Have a nice day!
Warm regards,
JustBit Casino Team.
Great gaming,
Great gaming
Customer service is wonderful 'Gabriella' has been a massive help
January 10, 2024
Unprompted review
Reply from Justbit
Dear Simone,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Have a nice day!
Warm regards,
JustBit Casino Team.
Great casino
Great casino. Lot of games and bonuses. Crypto supported. Gabriella from support always ready to help. Love IT!
January 9, 2024
Unprompted review
Reply from Justbit
Dear Wiktor Lauter,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Have a nice day!
Warm regards,
JustBit Casino Team.
Reply from Justbit
Hello,
Thank you for taking the time to share your positive experience with us at TrustPilot!
We're happy to hear that you're enjoying your time at our casino and that you're satisfied with our customer service. Our staff works hard to ensure that every interaction with our players is efficient and helpful, so it's great to know that we're achieving that goal.
Your feedback is valuable to us as we continue to improve our services. If you have any additional suggestions or need any further assistance, please don't hesitate to get in touch.
Thank you again for playing with us, and we look forward to seeing you at the tables!
Warm regards,
JustBit Casino Team.
One of the best casinos!
One of the best casinos!!
Olso big Tnx to life support Gabriella
December 31, 2023
Unprompted review
Reply from Justbit
Dear Oļģerts Kravalis,
Thank you for taking the time to share your positive experience with us on TrustPilot!
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Thank you for playing with us, and we look forward to your next visit!
Warm regards,
JustBit Casino Team.
Reply from Justbit
Dear Hung Nguyen,
Thank you for taking the time to share your positive experience with us on TrustPilot!
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Thank you for playing with us, and we look forward to your next visit!
Warm regards,
JustBit Casino Team.
I can not play Every time
December 30, 2023
Unprompted review
Reply from Justbit
Dear Mevr. Sonja Schaap,
We sincerely apologize for the inconvenience you're experiencing and understand the frustration it may cause. We are committed to resolving this matter promptly to ensure you can enjoy our platform without any hindrance.
To assist you further, could you please provide more details about the specific issue you're facing when trying to play? For example, are you encountering error messages, connectivity issues, or other difficulties?
Once we have more information, our team will investigate and work to address the issue promptly. You can reply to this message with additional details, or if you prefer, you can reach out to our customer support team directly via our live chat feature or by email.
We appreciate your understanding and cooperation in resolving this matter. Rest assured, we are dedicated to providing you with the best possible gaming experience.
Warm regards,
JustBit Casino Team.
Reply from Justbit
Dear Kristaps Zaremba,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and that you've found our support team as good. Our staff works hard to ensure that every interaction with our players is efficient and helpful, so it's great to know we're hitting the mark.
Your feedback is valuable to us as we continue to improve our services. If you have any more suggestions or need further assistance, please don't hesitate to reach out.
Thanks again for playing with us, and we look forward to seeing you at the tables!
Warm regards,
JustBit Casino Team.
Justbit is number 1 casino site for me
The company is awsome,I have found that a worker named Gabriella has been very helpful to me,but so have all the other customer service reps,there a really friendly bunch of people
December 24, 2023
Unprompted review
Reply from Justbit
Dear Tone Storm,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and that you've found our support team friendly and helpful. Our staff works hard to ensure that every interaction with our players is efficient and helpful, so it's great to know we're hitting the mark.
Your feedback is valuable to us as we continue to improve our services. If you have any more suggestions or need further assistance, please don't hesitate to reach out.
Thanks again for playing with us, and we look forward to seeing you at the tables!
Warm regards,
JustBit Casino Team.
Good casino but ridiculous withdrawal times
Overall pretty decent casino and i have been a customer for over a year now. However the withrawal process can take up to 72 hours which is just ridiculous. I have 2 withdrawals pending now for over 24 hours iv’e contacted them multiple times and i get the same answer everytime. Withdrawals should not take that long.
December 23, 2023
Unprompted review
Reply from Justbit
Dear Nouri Nesrine,
Thank you for taking the time to write a review about our casino, we appreciate it.
We are pleased that you enjoy our gaming environment. Regarding the payout time frame, we understand that waiting for your winnings can be the less thrilling part of the gaming experience. We want to assure you that we are constantly working to expedite this process. The duration of 7 to 10 days is generally a conservative estimate and often depends on the payment method selected. Some methods can indeed be quicker, and we are always exploring new avenues to provide faster withdrawal options for our players.
We appreciate your patience and are always here to ensure that your payouts are processed as swiftly and securely as possible. Your satisfaction is our priority, and your feedback is invaluable in helping us improve our services.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Thank you for playing with us, and we look forward to your next visit!
Warm regards,
JustBit Casino Team.
Fast pay out at first I thought I dint…
Fast pay out at first I thought I dint get my money but I got it in 3 days
December 23, 2023
Unprompted review
Reply from Justbit
Dear Luciano Albertus,
Thank you for taking the time to write a review about our casino, we appreciate it.
We are pleased that you enjoy our gaming environment. Regarding the payout time frame, we understand that waiting for your winnings can be the less thrilling part of the gaming experience. We want to assure you that we are constantly working to expedite this process. The duration of 7 to 10 days is generally a conservative estimate and often depends on the payment method selected. Some methods can indeed be quicker, and we are always exploring new avenues to provide faster withdrawal options for our players.
We appreciate your patience and are always here to ensure that your payouts are processed as swiftly and securely as possible. Your satisfaction is our priority, and your feedback is invaluable in helping us improve our services.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Thank you for playing with us, and we look forward to your next visit!
Warm regards,
JustBit Casino Team.
Worst casino ever!
Worst casino ever!! The winnings seem good at first but when you win 2 or 3 times they for sure change the status of your account. You then just keep on losing and losing. To give you an indication, in 3 months over 3,5K losing without an single significant win.
When you tell them they treat you like trash. Not worth it to play at this casino, just fine an other one there are plenty
December 21, 2023
Unprompted review
Reply from Justbit
Dear Jordy klijn,
We are very sorry to hear that you were not satisfied after playing on our website.
Please accept our apologies for the inconvenience, but we would like to point out that all our games are sourced exclusively from licensed providers, and each game comes with an RTP (Return to Player) percentage determined by the game provider. RTP represents the theoretical average percentage of a player's bet that they can expect to win back over time. Keep in mind that while these percentages provide insight into the game's potential payouts, individual results can vary widely in the short term due to the inherent randomness of casino games. We prioritize fair and licensed gaming to ensure a safe and enjoyable experience for all our players.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Warm regards,
JustBit Casino Team.
Great service from Gabriella
Great service from Gabriella. She will help you and is always kind. Nice casino!
December 21, 2023
Unprompted review
Reply from Justbit
Dear mevrouw Spenkelink,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and that you've found our support team helpful. Our staff works hard to ensure that every interaction with our players is efficient and helpful, so it's great to know we're hitting the mark.
Your feedback is valuable to us as we continue to improve our services. If you have any more suggestions or need further assistance, please don't hesitate to reach out.
Thanks again for playing with us, and we look forward to seeing you at the tables!
Warm regards,
JustBit Casino Team.
Amazing site and gives back to loyal…
Amazing site and gives back to loyal customers. They have amazing games as well give them a shot and win big! Also I want to give a shout out to theyre outstanding customer service specifically to Khole she has the best ever services anyone can provide if I could rate high I definitely would!
December 19, 2023
Unprompted review
Reply from Justbit
Dear Tommy Lucero,
Thank you for taking the time to share your positive experience with us on TrustPilot!
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Thank you for playing with us, and we look forward to your next visit!
Warm regards,
JustBit Casino Team.
A lot of games to play
A lot of games to play. I did a few withdrawals and they are still not in my bank account. They asked for ID, some bill with my adress and a selfie with the ID card. And it still is taking so long..
December 20, 2023
Unprompted review
Reply from Justbit
Dear Nout,
Thank you for taking the time to write a review about our casino, we appreciate it.
We would like to inform you that in accordance with the terms and conditions of the JustBit KYC & AML Policy JustBit reserves the right to perform additional identification procedures (KYC) when User make withdrawal from his/her User Account.
Regarding the payout time frame, we understand that waiting for your winnings can be the less thrilling part of the gaming experience. We want to assure you that we are constantly working to expedite this process. The duration of 7 to 10 days is generally a conservative estimate and often depends on the payment method selected. Some methods can indeed be quicker, and we are always exploring new avenues to provide faster withdrawal options for our players.
We appreciate your patience and are always here to ensure that your payouts are processed as swiftly and securely as possible. Your satisfaction is our priority, and your feedback is invaluable in helping us improve our services.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Best regards,
JustBit Casino Team.
Good time on casino
Tom You are really helpful. Fast and good service
December 20, 2023
Unprompted review
Reply from Justbit
Dear Ewa Nowicka,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be same in the future and look forward to further cooperation.
Have a nice day!
Best regards,
JustBit Casino Team.
Everything it's OK
Hey everything it's OK one time you win one time you lose.
Payments like withdrew are really fast
December 19, 2023
Unprompted review
Reply from Justbit
Dear Kaszanka,
Thank you for taking the time to share your positive experience with us on TrustPilot!
We're thrilled to hear that you're satisfied with the payout process. We strive to make sure that our payment system is not only secure but also swift, so you can enjoy your winnings as soon as possible.
Your feedback is valuable to us as we continue to improve our services. If you have any more suggestions or need further assistance, please don't hesitate to reach out.
Thanks again for playing with us, and we look forward to seeing you at the tables!
Best regards,
JustBit Casino Team.
Cap,Scam,Fake
My friends just won 9k and they blocked their account immediatly about a stupid as reason(they used the same ip adress).My advice is never use this fake as company, if you don’t want to scam yourself. They take the deposite but never pay off. Fact.
December 19, 2023
Unprompted review
Reply from Justbit
Dear Krisztian Notar,
We sincerely apologize for the inconvenience your friends have faced with our platform, and we appreciate your feedback. We understand that the situation has caused frustration, and we are actively investigating the issues you've raised.
Upon reviewing your case, we acknowledge the impact of our policy regarding shared IP addresses. We take this matter seriously, and our team is working diligently to assess the situation and find a resolution that addresses your concerns.
To expedite the investigation process, could you please provide the following details:
-Your full name.
-The email address associated with your friends' justbit.io
accounts.
-Any specific details or incidents you believe are relevant to the
investigation.
You can securely share this information through our email or via our live chat feature. We assure you that your information will be treated with the utmost confidentiality.
We understand the importance of transparent policies and fair play, and we want to assure you that we are taking immediate action to rectify any shortcomings in our services.
If there are any additional details or concerns you would like to share, please feel free to include them in your response. We are here to assist you and committed to resolving these issues promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to address and rectify these matters.
Best regards,
JustBit Casino Team.
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