I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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A little disappointed on the posting…
A little disappointed on the posting not enough details given
August 13, 2025
This is the first time I have ordered…
This is the first time I have ordered from them I found it easy but worried when I didn’t get an e mail from them but just a few days later I have received my order the dresses are all good material feel great on and a price that anyone can afford I’m really pleased with them and will order again thank you for a good experience with you
August 15, 2025
Reply from Just Elegance
Thank you so much for taking the time to share your experience with us! We’re really pleased to hear that you found the ordering process easy and that your dresses arrived shortly after, meeting your expectations in both quality and comfort. We understand how worrying it can be not to receive an immediate confirmation email, and we appreciate your patience. Your kind words about our prices and materials truly mean a lot to us. We’re delighted to know you’re happy with your purchase and look forward to welcoming you back again soon. Thank you for choosing us!
Regards
TEAM JE
Reply from Just Elegance
Thanks for your feedback! We’re glad your order was delivered promptly and that you’re happy with our service. We appreciate your support.
TEAM JE
Pleasing clothes from this company.
Received 2 tops I ordered recently one fits perfectly unfortunately have had to return the second one as much too short. I couldn’t find any measurements as to the length of the top when I read the description. Both tops arrived promptly and were a good price in the sale. I will be ordering again from this company as the clothes are nice.
July 29, 2025
Reply from Just Elegance
We’re really pleased to hear that one of the tops fit perfectly, arrived promptly, and that you felt they were good value in the sale. We’re sorry to hear that the second top wasn’t quite right due to the length – we completely understand how important clear measurements are when shopping online, and we appreciate you highlighting this. Your comments will be shared with our team as we continue to improve our product descriptions.
Thank you for your understanding and for choosing to shop with us again. We truly appreciate your support and look forward to welcoming you back soon!
- TEAM JE
Super fast delivery and great product
July 28, 2025
Reply from Just Elegance
Thanks for your feedback! We’re glad your order was delivered promptly and that you’re happy with our service. We appreciate your support.
TEAM JE
Reply from Just Elegance
Thanks for your feedback! We’re glad your order was delivered promptly and that you’re happy with our service. We appreciate your support.
TEAM JE
Lovely cut offs really pleased with…
Lovely cut offs really pleased with them and the quality is great
July 22, 2025
Reply from Just Elegance
Thank you so much for your lovely review! We’re really pleased to hear that you’re happy with the cut-offs and that the quality met your expectations. Enjoy wearing them, and we hope to see you again soon
Regards
TEAM JE
Great Shopping Experience
I bought the same dress last year in a shop which has now closed down. I looked online for it so that I could get another in a different colour scheme as it was so comfortable. Delighted to find it and my order arrived very quickly. Great shopping experience, thank you.
July 18, 2025
Reply from Just Elegance
Thank you so much for your lovely review! We’re thrilled to hear you were able to find the dress again and that it arrived quickly. It’s great to know you’re enjoying the comfort and could choose a new colour scheme too. We really appreciate your kind words and hope you enjoy wearing it just as much as the first one
Regards
TEAM JE
Very prompt delivery and good price
July 16, 2025
Reply from Just Elegance
Thanks for your feedback! We’re glad your order was delivered promptly and that you’re happy with our service. We appreciate your support.
TEAM JE
Reply from Just Elegance
Thanks for your feedback! We’re glad your order was delivered promptly and that you’re happy with our service. We appreciate your support.
- TEAM JE
Poor service
Size not available and the email that was sent was grammatically incorrect with a very poor grasp of English which led me to believe the email was a phishing attempt. Upon calling the customer service they suggested they had tried to call me but I had no missed calls from them. They couldn’t tell me when the item would be back in stock and so I was left feeling very disappointed.
July 12, 2025
Reply from Just Elegance
Thank you so much for your kind feedback! We’re delighted to hear that your order was dispatched quickly and that you appreciated the free delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Regards
TEAM JE
Speedy delivery
Nice item but I ordered large and was sent medium so have to return at cost to myself
July 5, 2025
Reply from Just Elegance
Hi,
Thank you for your feedback. We’re really sorry to hear that you received the wrong size — this is certainly not the experience we want for our customers. Please accept our apologies for the inconvenience caused. We appreciate you taking the time to leave a review.
REGARDS
TEAM JE
Very good quality
Ordered two dresses arrived reasonably quick the quality is very good really impressed
July 7, 2025
Reply from Just Elegance
Hi Evsie,
Thank you so much for your kind words! We're thrilled to hear that your dresses arrived quickly and that you're impressed with the quality. Your satisfaction means a lot to us, and we hope to see you again soon! 💛
Warm regards,
Team JE
O recieving my item of clothing on…
O recieving my item of clothing on further inspection of the dress didn't think to much to the quality of the dress well over priced and that was sale price wouldn't have paid full price for it .Sale price I thought was too much after inspection .
June 28, 2025
Reply from Just Elegance
Dear Donna
Thank you for your feedback. We're very sorry to hear that the quality of the dress did not meet your expectations. We always aim to provide our customers with great value and quality, so it’s disappointing to learn that we missed the mark for you on this occasion.
Your comments have been shared with our team, and we’re reviewing this to ensure we can continue to improve. If there’s anything we can do to make this right, or if you’d like to discuss this further, please don’t hesitate to reach out to our customer service team.
Thank you again for taking the time to share your experience.
Warm regards,
TEAM JE
Replacement dresses found on line
Found the dresses on line I've had one for a long time and worn it out so was very pleased when I found the website and they still had the same dress so I bought three in different colours they arrived very quickly and are very good quality.
July 2, 2025
Reply from Just Elegance
Thank you so much for your lovely review! We're thrilled to hear that you found your favourite dress again and that you’re happy with the quality and speedy delivery. It’s always great to know when a long-loved item can be replaced – especially in multiple colours! We truly appreciate your support and hope you continue to enjoy your dresses for a long time to come. 💛
Regards
TEAM JE
Fast efficient service and delivery
Fast efficient service and delivery
Good quality and price
June 29, 2025
Reply from Just Elegance
Hi Sue,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our fast, efficient service and the quality and price of your order. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Best regards,
TEAM JE
Beautiful Skirts
I ordered 3 skirts for my holidays and they are all beautiful, and the quality is amazing can't wait to wear them, I will always order from just elegance.
June 30, 2025
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear you love the skirts and are happy with the quality. We hope they make your holiday even more special! We truly appreciate your support and look forward to serving you again at Just Elegance. 💖
REGARDS
TEAM JE
Reply from Just Elegance
Thank you for your kind review! We're glad to hear you were happy with the speedy service and that the goods met your expectations. We hope to serve you again soon!
THANKS AND REGARDS
TEAM JE
Just what the doctor ordered arrived in…
Just what the doctor ordered arrived in good time
Just what I expected material wise
Nice and cool and easy to ware
June 27, 2025
Reply from Just Elegance
Hi Sharon,
Thank you so much for your kind review! We're delighted to hear that your order arrived on time and met your expectations in both quality and comfort. It’s great to know you’re enjoying how cool and easy to wear the item is.
We truly appreciate your support and hope to serve you again soon!
Best regards,
TEAM JE
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