Just Energy Group, Inc. Reviews 415

This company is scam. I wish I knew before signing up,they came on me at the Sam's club and lied that my bill will go down. Unfortunately I received ×2 and half from what I use to from bge. I called and they try to lock me into another rate. Which is a very small difference and dont make sense. They also refused to give me the Sam's club gift card and they wanted me to stay with them for 90 days for them to keep charging me this exorbitant amount. Do not sign up with them.

I looked at my bill today it says I owe $206.19 yet when I pull up the bill my balance is $102.00 I’m being charged for a previous account with no record of the account or bill. I’ll be reaching out to the better business bureau since there is nothing in my contract that states balances are transferred from one account to another. They have transferred an amount to my account without any notification whatsoever, nor does it state in my contract that this is the process nor was there any bill sent showing the transfer. I’ll also be filing a complaint with the financial consumer protection bureau.

People who go door to door to sell their services are very rude. When I told them to leave and that I was NOT interested, they got very rude and vocal. Had to call the police on them. Obviously, they have the Wrong People working for them. BAD COMPANY BUSINESS TO ACT THIS WAY. Let me clarify I’m NOT a customer Nor do I use them or their service!

I signed up at Sams club. This is only me third bill and it has been ridiculous high especially because the house I have service with them is in Laredo and I’m in San Antonio. I go once a month maybe two and sometimes I dint go until 2 months later. I switched with them cause they promise it will be less than 100.00 since I wasn’t even at the house 24/7. I just have one tv and nothing else. My bill this month was $304.00 verses last months $255.00 which is still ridiculous high!!!!. This company is a bunch of lies just don’t sign up with them at all. I called customer service and their response to fix the problem actually their problem was for me to disconnect the only tv I have there!!!! My daughters family is 5 in total and they have 4 tvs and washer and dryer and a bunch more electronics plus all the ironing they do everyday. Their bill this month was $289.55 same company. How can you explain that!!!!!!!! Will definitely move ASAP from this company.

I realy liked the perks..They stopped that and now they do say they have perks so you can get reward cards. Why can't I find that link anywhere? In search it sayd log in. I did and it takes me to my bill with no option to rewards.. On a different link I found a page that will not open ..cloud error. Whats going on with that?.. Hot summer in texas and freaking high bills . i am not a new customer either been with them for years

You took advantage of my elder mother who is on disability, then jacked up her bill to such a ridiculous amount!!! Then when they disconnected her electricity in the heat they told her wrong info! I'm going to parrot the rest of these people here and say shame on you all!
Edit : After trying to get the over $900 bill worked out, it is now almost October and the bill is over $1000! We will be attempting to file a civil lawsuit!

I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this “cancellation fee reimbursement” will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (so thanks to Amita), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, don’t trust anything they’re telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

As for the electricity bill, they help me to pay a little less every month, and I didn’t have any other problem with them. That is why I'm not giving them 1 star, however, any good service they provided for me was overtaken by the unethical sales process.

I signed up at Sams Club. The Just Energy rep lied about the current electric rate from BGE, stating it was $0.32 per KWH and that my bill would go down. BGE only charges $.0782 per KWH.

COMPLETE SCAM, RUN AWAY FROM Just Energy

Update:
Lilly L from Just Energy social media sent me generic response that they are trying to reach me (another lie), and she included a number to call for assistance. It is the number to the main line, and no one answers the phone.

Poor company, my first moth bill go up 3 time , I don’t why Sam’s club let this kind company to get in Sam’s club

This company is shady AF. I called ohio edison to see why my bill was so high never been $124 and last year it was only $43 and they said just energy charged me $89.00. I signed up at Sam's club and the shady reps lied and said it makes your bill lower and u save money. They said nothing about the 89.99 per month smh. Called customer service and refusing to delete the charge despite telling them not all the correct information was presented. I would have never signed up. I immediately canceled but now stuck with the bill smh. These reps are trying to get paid and credit by lying about the company. Be aware. Tell them to screw off if a rep tries to talk to you smh. Thank say I have to wait 10 days for a gift card. Stay away from this shady a$$ company

Sam's Club rep didn't tell me about $69.99 threshold fee if I went over 700kw per month (I do that every month). Ended up paying $60+ every month. Should have stayed with Energy Harbor. Shady company. Stay away!!!

I was paying 11 cents for kwh With my current company before their salesman approached me at Sam's club and promised me that I would pay away less than that which I found surprising given I was paying a low rate... Then he went on and showed me other people's bills and how they were able to lower their bills by showing me screenshots... I tell you folks these salesmen will do anything their liars full of sh## don't trust the right now I am stuck with a contract and pay in double what I used to pay.

This company has the highest bill I’ve ever had. My bill this month is $600. I will be leaving very soon!!!!

I signed up at Sam’s Club, I was skeptical at first but definitely made the rep work for it. Rep was kind enough to read over the whole contract & made sure I had an understanding of everything before signing. I’ve had Just Energy for the past 4 summer months and can definitely say I’m saving much more money since being with Reliant. Signing up for the free nights plan has been the best decision because there is no additional TDU delivery charges, which was one of the main reasons my bill was so high with Reliant. If I’m seeing savings in Texas’ hottest months, I can’t wait until the winter time! Not only am I saving on my electricity bill but also received Gift cards from them!

We been with just energy going on 12-13 years. We have never had any problems with them. My mom passed away on January 7th 2020. I let them know she passed they needed her death certificate. A few months passed and I asked them what did I need to get the light bill in my name, they told me and I sent it in but they never changed it too my name. I’m currently still with just energy I always paid it on time but I’ve been having some financial difficulties lately and it seems like the bill keep going up and up. I know I haven’t paid it in awhile because I currently don’t have any income I’ve been looking for work but haven’t had any luck my cousin sent in a few payments as well. But the bill keeps going up and up my light bill is $721 bucks right now and it steadily keeps going up

KYS. And do the world a favor

BEWARE! I signed up for Just Energy and the sales rep at Sam's Club had me show him previous bills and told me my bill would go down. My bill went from $84.00 a month to $317.88 in one month. I about had a heart attack. The highest bill I ever had was last August when the heat was similar and it was $212.00. They must work on commission and will say anything to make you switch and feel like you are going to save money. What is even worse is I just got my next bill and is now up to $376.48. Do not go with this company! I could have paid over 6 months of electric bills with the amount I just had to pay for 2 months of electricity with Just Energy!

UPDATE: They did call me and apologize. They weren't willing to adjust my bill at all but they said if stayed with them they would give me an even better rate. I explained that I will not stay as a customer when I was lied to in the first place. I was lied to and nothing was done about it so why would I give my business to this company? I don't understand why they would think I would stay when nothing was done about the other high bills. I actually took the time at the store and went over bills with the salesman and he promised me my bills would go down not triple. The right thing to do was to adjust my bill not to offer better savings to stay. Lesson learned and don't go through the headache I just went through.

They applied my payment to the wrong account. Then they charged me a late fee. Yep, you read that right. They made a mistake and then charged me for it. Their customer service is a joke, they tell you whatever they can just to try and get you off the phone and the issue is never fixed.

DO NOT switch to this company as your energy supplier. I just received my first bill with Just Energy as my supplier and it was almost $200 more than my previous bill (from $160 to $330). I even reviewed my most recent bill with the agent who enrolled me and was assured multiple times my bill would NOT increase. The plan I was enrolled in was NOT explain properly and was simply a scam to get my business. I cancelled this company IMMEDIATELY but am stuck with them for another billing cycle until it switches back to my previous supplier (energy harbor), who happens to be a whole lot cheaper and much more honest. Beware of the gimmicks they try to use to get your business. I will post a review everywhere I can so that nobody else gets wrapped into this predatory company and their unethical practices. I will also be filing a complain with the Public Utilities Commission.

I signed up for the free nights plan at sams and it was the best decision I’ve ever made because I was able to cut my bill in half. Haven’t paid over $130 since switching, when with reliant I was paying double.
I’d really recommend for everyone to try the free nights plan!!! Especially because delivery charges are all inclusive rather than charging after the energy charges.