Just Energy Group, Inc. Reviews 415

Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.

Snagged by the guy at Sam’s Club. Didn’t review rates, and while it’s my fault for signing up the rates are 3 cents higher than ppl. Glossed over terms and how to cancel. Customer Service had a great response by calling me directly and helping me cancel the service as well as talking through their program. Just not for us.

I have been with Just Energy for 2 years and they have always provided excellent customer service and a great rate. I just renewed and was amazed at how little my price changed. I would highly recommend to anyone looking to save money!

I signed up for Just Energy over the phone. After receiving my welcome email, I decided to cancel. When I phoned the number given in the email to cancel I was transferred around to FOUR representatives. The final representative argued with me about my reason for not wanting to continue with setting up an account with Just Energy. Finally, after agreeing to cancel the account (keep in mind it has not even been active and zero products have been used) the representative refused to give me a cancelation number for records. I was told I would receive email confirmation, which I have not.
After reading other reviews I have documented names, dates and times of every interaction and would recommend everyone else to do the same to avoid charges going to collections the way other customers have. I will continue to email/phone/leave reviews until I receive documentation of cancelation.

A guy comes by around 8PM to do his spiel for Just Energy without a mask, during a pandemic, with elderly people living here. Extremely irresponsible.

Worst company ever! Predatory billing practices. Once you cancel with JE you get a collection notice without ever receiving a final bill. Buyer Beware!! I canceled with this provider on December 8, 2021, On 4/8/2021, I received a collection letter from CMC.
Folks, In 4 months I have not received any invoices.. period!! This company is despicable. I wish I had never allowed that Lying Sales Representative in Sam's club to convince me to give Just Energy a shot. Never, ever, waste time with the crooked clowns like the ones at this company!! Look elsewhere! You're welcome!!!!!

I'm in awe of how terrible this company is. I was given a price that was TRIPLE of what I'm being charged now. I have the name and phone number and email of the representative who said she would honor the price and is now totally unavailable. I Have been emailing for WEEKS and when on the phone just now...after explaining the situation AGAIN was put on hold, only to be disconnected after an absurd amount of time. This is literally unreal how a company can just sell you one price and charge you triple the energy (promised 1.3C and charged 4.6C for the energy rate). And I can't even speak to someone to resolve. I wish I had known how terrible this company was before I signed up. Unbelievably terrible.

Updated Review:
I'm updating this to 3 stars after having my issue followed up and resolved. What I very much appreciated is that this complaint WAS responded to, that they did use the recorded phone call to substantiate my claims and with integrity did their part to resolve this. The reason I didn't give higher stars is because it took over a month to resolve, I had to take 3 different routes to finally get attention, and the run around and excuses I was given in between was frustrating and professional. Ultimately, I'm grateful to have been able to connect with someone who could fairly manage the situation to my satisfaction.

Don't send bills on time, the most useless "support" staff ever imaginable, rude "managers". Awful company. Literally go to any other provider in Canada and you will be treated better. This company should be dissolved. Grossly incompetent. Never sent me a last bill after I cancelled their garbage services and then tried to take me to collections, and then when I was willing to pay they refused to waive late fees. The only reason it went late is because you never sent me a bill. Funny how that works. Would literally rather have no power or gas then deal with this ghoulish company ever again. Quick google search shows how shady and corrupt this company is. Signing up people with dementia, forging signatures, signing up people who don't speak english. Scam artists.

-why dm? You have my email, figure it out yourselves. Or can your company not even perform the most basic of functions? I've already wasted multiple hours of multiple days dealing with you troglodytes. Or are you all to busy signing up customers with dementia and forging signatures?

2 weeks I've been waiting for someone to send me proof of my contract and bill and they cannot even do that. Stick a chimp in front of a computer and you'll get faster customer service.

JE missed sending me a January invoice, then charged me a penalty for non-paymnt of the invoice I never received. Called me on the phone about the unpaid bill, then hung up on me when the line was so poor I couldn't understand what the caller was saying, and asked her to repeat a couple of times. Changed over to a local Canadian utility at rates 25%-35% cheaper than Just Energy's. We now buy Canadian and only Canadian.

Who the f..are you? My PG&E is over the roof! I never signed up a contract with you. It says that I need to pay $111. + my energy bill every month. I am calling your number, and I have been on hold for 25 minutes. Cancel my account now.

Just received a bill for $703.00 for 1 month. Called to cancel, no response. I am so sorry I got an account with JUST ENERGY! This company do not deserve the one star!

I was approached by a very friendly guy (Bryan Hilton batch # 1170966) at Sam's club of Katy Freeway (Katy). We convinced me of signing up with free nights and free weekends and I am looking at the bill and it only says free nights. He also promised a 45 dollar gift card and I have never gotten it. This was back in November. This sales person should be called by upper management because he is offering things and not fulfilling them. Im very disappointed and would not recommend this company.

I read the reviews and will not sign up. I have been on hold for 20 minutes trying to speak to someone to ask questions. I'm hanging up and going to the next company.

Bad collection practices
First they call and leave a message telling you your account is past due and leave a number for you to call. When you call the number you are told they cannot give you any information and that you have to call your electrical carrier.
My electrical carrier SCE told me it was a scam. So I looked up the main number which is in Canada and left a message. They returned my call, but the caller ID showed that it was some airline company so I did not answer. When I listened to the message it said they are returning my call and to call back. I told them of my issue and that SCE said it was a scam and that their number coming up as an airline instead of Just Energy did not help matters. They responded by saying they did not know why it comes up as that and that it has been that way for quite a while, and that they will “look into it”. Really??? What major reputable company would let something like that slide???
They said they would send me some documentation to back up their claims. It took almost two weeks to send it via email.
Back to SCE...they finally found that I was using Just Energy in addition to SCE as they use “green Technology” to produce electricity and that my contract with them had been cancelled the year before!
There was money due apparently, but to wait a year to tell me and threaten me with collections because it is so late is ridiculous. In the email they started sending 3x a week to remind me that I owe them money there is an online payment system (won’t take your account number), I call in to customer service, My card won’t process, (probably because they are in India or Pakistan). They transfer me..25 minutes on hold, I hung up.
I did send a few payments via snail mail address on there almost daily emails. I get a letter from them saying that is the wrong address and gave me the correct address to pay. I mention to customer service that they are still emailing several times a week with the wrong address. They do not have an answer for me. I have also contacted JU with these concerns on their website.
Whatever you do ...DO NOT GET MIXED UP WITH JUST ENERGY!

zero star, for apartment they charged me $300
very expensive company, not recommended at all

Update: Made sure i contacted place where i signed up for Just Energy. Was told that Just Energy has done the same thing to other customer. BEWARE OF JUST ENERGY.
Signed up for Just Energy, they are currently charging 4 more cents a kilowatt than PECO. When i tried to cancel, they said they would lower my rate which would still be higher than PECO. The representatives lied to me when i signed up. STAY AWAY FROM THIS COMPANY. You will have nothing but aggravation.

worst focking energy company i’ve dealt with. surprise fees and all. either unclear or rude customer service agents. don’t go w this company. they’ll screw you over. wish i could give zero stars. literally had to ask for a new agent(s). beyond unhelpful. just save your time and money and go w enmax.

ORGINAL REVIEW:

I have used Just Energy for a couple years with no major problems. However, this last month, my cost per kwh was unexpectedly hiked from 8-9 cents to an absurd 27 cents. My December bill was therefore more than TRIPLED to over $500, which was a great surprise for the Christmas season. When I called, they were no help at all, claiming my contract has expired, I had been warned about this, and 27 cents is the going variable rate. This is FALSE. I was never contacted about this.
______________________

UPDATE:

Well, after raising a fuss on this website, I was contacted immediately by a helpful manager, the problem was sorted out, and a refund was given to my satisfaction in a timely manner. I have updated my score accordingly. Just Energy could benefit from a better entry-level customer service experience; I shouldn't have had to elevate my concerns so high to fix a simple computer error.

Just energy is NOT a company I signed up with. A while back my bill was switched over to them and my granddaughter straightened it out and had them removed. Fast forward to today,awhile and low and behold they are back on my account. Not only that my bill is double what it usually is every year at this time. Looks like I will be reporting to BBB and looking into a fraud case.

Update: So I called BGE my hometown supplier and was informed that I was never originally cancelled and have been being USED since 2014. So I call Just Energy and tell them about it and that I'd like them to please remove me and revert back to my old/local company. The guy then proceeds to ask me what they are charging me...I told him its none of his business and that I wouldn't stay with their company on principle alone. I was misled, cancelled, then lied to, never was cancelled and now I'm left with a huge bill. Anytime I hear someone mention Just Energy you better believe I will be telling them about my expierence. I also think I'm going to call the PSC.

I got scammed into signing up with Just Energy at Samsclub. The guy told me that nothing on the bill will change. My bill will either be lower or same as Consumers energy. The supplier (Just Energy) charge ended up three times more than the Consumers Energy. Take my advice, and never change your gas service from your current company specially with Just Energy. Customer service surprised with high cost and tried to sell me lower over the phone. Why wouldn't you set your rate to lower in first place? Customer service is no HELP!