Justfab Danmark Reviews 

1,038
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Ordered from them multiple times and every time I need to return something I need to try different devices and all of them problematic. Even ordering does not always work and it fails but then yo... See more

Company replied

Rated 1 out of 5 stars

When you buy something you automatically accept vip membership.. Which takes a good amount of money every month, which only can be cancelled by phoning the company.. Delivery was fine and product fin... See more

Company replied

Rated 4 out of 5 stars

I can't understand how it works the fee you charge when we forget to skip the month. I jus did another purchase and it seems you didn't take the amount it supposed it was in my account to redem.

Company replied

Rated 1 out of 5 stars

Never ever buy anything from this company! They steal money from their customers🤬 I wanted to cancel my membership because I didn’t find anything I wanted. And to begin with I didn’t ev... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Tag med os på modeeventyr! JustFab Danmark tilbyder oplevelser ud over det sædvanlige, når det kommer til personlig online shopping. Du får et personligt showroom med adgang til de hotteste trends og nyeste modeller på www.justfab.dk


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1.7

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.7

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(1,038)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality

Great quality, nice stuff! Recommend further :)

March 23, 2018
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Dear Alexandra,


Recommend us to everybody ;)

Rated 5 out of 5 stars

Super

God inspiration. Hurtig levering. Serviceminded kundeservice.

March 22, 2018
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Kære Camilla


Tak for din anmeldelse!


Med shoppende hilsner
Justfab Denmark

Rated 1 out of 5 stars

Be careful! Their membership method is hidden in between the small fonts!

They will start charging you monthly for 349 dkk per month automatically! without warning you in a clear manner.

Their prices do not match the quality of their material either. I got a bag made of a low quality plastic!

The month after they charged me for 349 kr; so I had to place another order, because the money was deducted already! I hope I'll be able to un-subscribe without being charged for the next month......

I am so sorry to see these kind of scams being promoted on Facebook.

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

Super kvali og billigt med point!

March 6, 2018
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Kære Annie

Tak for din anbefaling

Vi stæber efter at have en god kvalitet på vores produkter og det er godt at du har oplevet det.
Hvis du køber flere produkter på Justfab kan du tjene flere points og til sidst kan du få sendt et produkt gratis


Håber at du for en mægtig dag
Justfab Denmark

Rated 5 out of 5 stars

Super god side

February 7, 2018
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Kære Sanela


Tak for din anmeldelse! Jeg håber at du finder nogle interessante ting i vores sortiment i fremtiden!


God dag
Justfab Denmark

Rated 1 out of 5 stars

Completely scandalous website policy!

This is hands down the most ridiculous and scandalous policy I have ever come across. Without asking for your permission, mentioning the policy during the ordering process, or informing you in any way WHATSOEVER, JustFab signs you up for a VIP membership that allows (??) them to automatically withdraw 349 DKK (50 euro) off your account each month and turns it into "online store credit" when you first purchase an item at their store. They cover themselves by putting a line about this in the fineprint, knowing full-well that people are not aware of this at all! Their customer service responds with "sorry for the misunderstanding", which is nice enough, if it weren't for the fact that there was no misunderstanding to begin with, as that implies a form of communication about the issue having been present. I can't even believe this is LEGAL it's so ridiculous! Will be watching my account to see if the money is paid back as promised..

August 8, 2017
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Dear Miriam,


We are sorry to hear that you feel this way. However, we feel obliged to say, that we do inform our clients about the membership best as we can. We do not try to hide anything, or write the conditions in fine print.

The rules and conditions of JustFab regarding VIP-membershib are clearly displayed on our site, since our goal is to make them as transparent as possible. They are presented on the page in a frame to make them more visible, before each member continues to the payment. It is very important to us that our Members are well-informed about becoming a VIP and what it means - that as a VIP they can decide whether they want to skip a given month, or have 349 saved on their JustFab account as a special JustFab Credit, which they are welcome to use whenever they wish to.

Moreover there is always a leaflet attached to the first order made on JustFab, explaining how VIP-membership works. We also send montly emails to our Members, reminding them to skip the month.


Best Regards,

JustFab Team

Rated 1 out of 5 stars

USE AT YOUR OWN RISK!

USE AT YOUR OWN RISK!

Ordered one pair of shoes for my girlfriend on special (meant to be a once off purchase) and then was hit with 349kr subscription. Called them up and they said the would cancel and refund the amount, same occurred again last month. We called and they said they will issue credit on the account and cancel the payment.
Finally again this month, surprise surprise, another automatic deduction.
Horrible service, product that is average at best and customer service that will lie to you over and over again.
We have ended up paying many times over in stupid fees over the initial purchase.

Very disappointed and we tell everyone to avoid this scam of a webpage.

July 25, 2017
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Dear Dan,


We are very sorry that you are disappointed by our customer service and merchandise. Our goal is to provide the best customer service possible, and it saddens us to hear that your experience on JustFab has been frustrating.

We would also like to kindly inform you, that the rules and conditions of purchasing merchandise in VIP-price and becoming VIP are no secret - they are clearly presented for all our costumers before they finalize the payment. It's not our intention to trick anyone into subscription. What is more, no monthly payment is necessary - our VIP members have the option of skipping the month if they don't want a credit to be generated on their account.


Kind regars,

JustFab Team

Rated 1 out of 5 stars

Dishonest and criminal firma!

Nothing really to choose, kitsch shoes low quality and quite overpriced.
They still money from bank account without saying anything - 350 dkk per month.

They don't answer on emails if there subject is refund money and returning shoes. I tryed contact them several times.
Criminal firma!!
I wonder - are they legally working in Denmark??

My advice - call to your bank and block monthly paying, so Justfab can not take money anymore. And bank will start invistigation.

PS. I wonder who writes positive feedback? They probably not awared that Justfab stilling their money and will not answer if there any problem occurs.. Or... positive feedback writing people who have paid money for that.
------------------------
UPGRADE

I see JustFab answered to my review.
They should read how many people complaine about bad surprise -
that they did not know about money taken from bank card monthly.
The rules are tricky and NOT transparant, made that way that new person can be trupped in unknowness.
Anyway, I deleted my account and reunded money, Strongly recomend all customesrs to do the same and not to be upset!

June 18, 2017
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Dear Lidia,


We are sorry to hear, that your experience with JustFab was disappointing, and that you believe we are taking money from our members without informing them.

The rules and conditions of JustFab regarding VIP-membershib are clearly presented on our site. We do not hide them - on the contrary, our goal is to make them as transparent as possible. They are visible on the page before each member makes a purchase. It is very important to us that our Members are well-informed about becoming a VIP and what it means - that as a VIP they can decide whether they want to skip a given month, or have 349 saved on their JustFab account as a special JustFab Credit, which they are welcome to use whenever they wish to.

Moreover there is always a leaflet attached to the first order made on JustFab, explaining how VIP-membership works. We also send montly emails to our Members, reminding them to skip the month.

We are sorry that you have encountered problems in contacting our customer service. We strive to provide the best service possible and it is never our intention to leave our Members without a reply.


Best Regards,

JustFab Team

Rated 5 out of 5 stars

Fabulous

Love all the shoes I have gotten so far, and very fast delivery.

November 16, 2016
Unprompted review
Justfab Danmark logo

Reply from Justfab Danmark

Dear Augusta,


Thank you so much for your sweet comment!

It makes us really happy to hear, that you love our products and are satisfied with our delivery services!


Kind Regards,

JustFab Team

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