JustFab España Reviews 

I am posting this review to warn other consumers about my ongoing experience with JustFab.
Firstly, there is no functional two-way communication: despite multiple attempts over several months, JustFab has replied to my messages sent via chat support or email support at justfab.es only once with very generic and not specific answer.
For clarity:
• support at justfab.es → JustFab (no response)
• support at abletics.es / WhatsApp +34 932 71 23 41 → Fabletics – a related company under the same umbrella (they at least try to help, but they cannot oversee JustFab issues)
Secondly, currently JustFab is retaining 158,95 EUR of my money, yet it is practically impossible to place an order - the platform does not provide a clear, transparent way to use these funds for purchases or to obtain a refund. Despite having store credit, the system repeatedly requests new credit card details, which is neither necessary nor appropriate for resolving my situation. After paying over 2,200 EUR over the years as a so-called VIP member, I am now unable to use my accumulated credits at VIP prices.
Thirdly, the purchasing process is extremely confusing due to three different prices for the same product (VIP Sale price, middle price, and Standard price).
Example: a pair of synthetic, non-leather women’s heels:
• VIP price: 15,00 EUR
• Middle price: 39,95 EUR
• Standard price: 64,95 EUR
The “standard” price of 64,95 EUR is totally disproportionate to the product’s quality. Why are long-term VIP members, who have already paid significant amounts, unable to exchange their accumulated credits at VIP prices, while new customers are attracted with those same low prices?
At this point, I cannot
• Retrieve my money
• Use it transparently for merchandise
• Obtain a refund
• Resolve the issue without providing new payment details
A company that retains customer funds while remaining completely unresponsive should raise serious concerns for consumers. This situation remains unresolved and deeply concerning.
I hope this review helps other consumers evaluate whether this business model meets their expectations of transparency and customer care.

I am super unhappy with the way JustFab handles their subscriptions and their contact support team. I’ve have been charged every month for who knows how long and I’ve been trying to cancel for the longest time but it’s always an hour + wait no call back or if I’m trying to contact someone via message it’s 30+ min and don’t get a notification someone is on until after it is over. It’s like they do it on purpose. I would like a refund on all of it since they make it impossible to cancel my subscription.

My experience with justfab was traumatize, i ordered some shoes for my kids, sent them to their mother then justfab cancelled my membership, change my password, cancelled my order deactivated my account and when i called they told that im reselling shoes Which i could sent prove its for my kids But they cant tell me base on what evidence.

GREAT DEALS, FAST SHIPPING, PACKAGING IS GOOD, RETURNS EASY, SKIP THE MONTH EASY,

Many years ago, when Justfab was a brand new company they worked really hard to meet customer satisfaction. They would ship your orders out promptly, any issues you had they would address directly etc. Now it seems they've gotten too big to be bothered with customer service and making their clients happy. I placed a pretty large order a couple of weeks ago but as I tracked the package today, it still has not been picked up by the carrier. I contacted customer service, she told me there was nothing they could do unless the package doesn't arrive by april eighteenth. This is ridiculous completely unprofessional and the reason I have canceled my VIP membership, which i've had for several years. Truly disappointing.

This is the second time that I complete all the process for the same order because, I really don't know why, the first time they decided to cancel it (and I'm still waiting for the refound, so I paid twice without knowing if it's gonna work) I hope this time they will do their job better.

I would not recommend. I wanted to return shoes. An error kept appearing so was unable to generate a return label. Tried to speak to AI on chat. No positive outcome at all!

EDIT - I would like to add that when I emailed customer services, they emailed me the next day with the return label. I have now returned the package. Problem solved. Thank you.

It looks like I am not the first to be scammed by this company. I set a reminder on my phone I would remember to skip each month. I did just that. I always got the notice on my screen that the month was skipped. Even after skipping the month I was charged. When I disputed the charge they cancelled my VIP membership and still charged me the $49. BUT NOW I CAN'T USE THE VIP CREDIT BECAUSE I AM NOT A VIP. They will ALLOW me to use it on one item WAY less than the $49 but I am supposed to be able to use the VIP CREDIT for items up to $80. It is a SCAM. Don't trust them. It doesn't matter if you skip each month, you will still get charged. Stay far away from this company.

I had a bank of VIP credits due to JustFab withdrawing money from my account every month to find that they took all of my credits. That is illegal!!! they took money from my account and they took the credits that the money represented away. So all in all they took money from my bank account and pocketed it! Each credit represents 49.95 and they took 4 credits (at least pretty sure they took more) I want my credits back or money back!!!

Reply to your response. I was just on my account and see nothing from you to respond to. The only thing I see from Trustpilot is telling me that you responded to my review

The VIP credits is a scam, you purchase the credit for $49.95 but if you buy something on sale at $14.98, the whole credit is applied and you loose the difference. So none of the sale items make sense to purchase with credits so you're spending even more out of pocket. Cancelling my membership solely based on this as I have been happy with what I ordered, but you're stealing my money. Credits should be applied directly against the orders total, not a single item.

I ordered pair of boots just fab took money off my card but it says I don't have order history and they don't except my card but took money off my card

JustFab ORDER #: 1618791636
Order Date: 09/23/2024
I am still waiting for the info on my return and replacing with size 13

I have always loved Justfab but.....several times in the last few weeks I have wanted shoes/boots and was advised ineligible for international shipping. This is crazy frustrating after searching for the exact item you want, to be told you can't buy it. It's bad enough that we take a beating on the exchange but to be ineligible....this Canadian customer is unhappy

Just Fab? Just unbelievable Frustrating!! Delivery is never free due to "system problems "... Trying to place an order without " extra charges" ...impossible ... Worst web ever. Items priced highly, though quality is cheap!! Trying to use customer service chat? After explaining 3/4 times suddenly you can no longer write, and the " agent" can not longer assist you since you are apparently " absent" .Worst experience ever!!!!!

I wasn’t aware of the membership fee that has been taken out of my account for 5 months of 49.95. I requested a refund and they said ok 5-7 working days. I gave JusFab 2weeks and got back to them they said the refund was successful but it’s not in my account. Now I am trying to contact and Al Anna had me waiting extremely long to speak to an agent and no agent popping up. When I try again they ending the chat. I really hope you guys not trying to scam me of my 249.75

I have contacted the company by all
Methods and they do not answer or process the cancellation request.

I have tried phone and they say email, the email says phone, on another review they indicate instagram, also not answering.
I have processed the cancellation per post and I am still getting charged.

I want my money back or I will sue the company

After reading the answer:
I have already contacted through Instagram with no answer at all, so give me another solution asap!

Caca. Solimente caca

I don't know if I'm being punk'd or if this is a early April Fools joke. 4 times now I have been sent the wrong size shoe. 2 out of the 4 I was sent 2 different sizes from what I ordered- and not one was my size! To add salt to the wound.... They have the audacity to charge me for shipping to return their error. My 5 year old could put matching shoes together. I can't wait to cancel their subscription.

They were honest about the purchasing conditions and they made an offer with great quality price ratio to the point that I'm not even mad I had to create a subscription for it. Let's see how I feel next month when I need to enter the website again. Also, let's hope the quality match the ease of shopping.