Justintimewatches Reviews 4

I ended up buying a frankenwatch from Claudio on Chrono24 (Just In Time Watches di Claudio Tassinari in Bologna, Italy), the watch being Rolex Explorer I with reference number 14270, production year 1992, with box and papers, already "Authenticated" by Chrono24 "verified" watchmaker who works closely with the seller; there was no option for additional verification for that extra EUR249 typically.

Upon receiving the item, I noticed the lume on the hands to be lighting significantly a lot in the dark indicating they have been replaced by modern (super)luminova - something that has not been listed by the seller. The seller however admitted the watchmaker missed this. Since then, I lost my trust in the authentication check so l proposed to have it checked by Rolex official service center. The seller first said if I were to do that it would revoke his 1-year warranty. He then went offline for a week due to a trip in China. I brought it to Bucherer in Berlin and Rolex watchmaker informed the movement inside did not correspond to the model, the caliber inside should have been 3000 but it was of a different caliber. I returned the watch and Chrono24 has initiated refund. Chrono 24 is useless when it comes to mediation and their "verified" watchmaker is also useless. Seller admitted his "verified" watchmaker did not notice the different caliber inside. In his 40 years of sellig watches this is the first time it happened. I have my doubt. Let’s wait and see if Chrono24 would publish my review on the seller. I also had to fork out on my own 150EUR on DHL express to return the watch. I followed people’s advice to buy the seller, in this case this seller has been selling watches on Chrono24 for many years, recommended by Chrono24 and has relatively good reviews, but even then you still cannot fully trust such a seller on Chrono24. Buy somewhere else, please.

I have bought numerous high end watches from Chrono24 sellers. Yesterday, I bought (and paid IMMEDIATELY) - at full price without asking for any discount - a Rolex 16710 full set from Just In Time Watches di Claudio Tassinari, a dealer on Chrono24. As usual, I asked for a few pictures of the certificate and lug ends revealing the serial number and another identifier for my record. Other dealers happily provide these. This seller, however, brusquely replied clearly signalling his displeasure with my request and ended his message with "... If you are not satisfied I ask you to cancel the order because I have other interested customers". When I replied that I did not appreciate his aggressive tone, he cancelled the order. This is obviously an arrogant seller who has no idea (or interest in) what customer service is about. No doubt to him, the world would be great if not for customers. In today's increasingly competitive world where differentiation by products (e.g. watches which are commodities) is not sustainable, service is always key. I hope that the market show him to his peril the truth of this. PS: Just in Time Watches is accredited as a Chrono24 Trusted Seller - which proves that all it takes to qualify is to sell watches - with no consideration of service quality. I, of course, lodged a complaint with Chrono24 but it remains to be seen whether anything will come of it..