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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to size and well-packaged to prevent damage. Many also highlight the excellent service, with staff being helpful and communicative, making the ordering process smooth and efficient. The delivery service is frequently commended for its speed and reliability, with many orders arriving on time. However, some people were dissatisfied with communication, experiencing delays in updates or issues with damaged items upon delivery. A few customers also mentioned that delivery could be slow or that the shipping costs were high, occasionally almost matching the product's price.

What people talk about most

Product

Clients share positive opinions on product quality and precision. Many reviewers praise the accurate cutting... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service, often... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality and precise cutting of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt delivery, with... See more

Order

Customers consistently note positive experiences with order processing. Many reviewers express satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there We received our panels yesterday, thank you. They were well packed so no damage & cut to the correct dimensions. Thank you so much for your service …… we had a frustrating search with v... See more

Rated 5 out of 5 stars

I was really happy to find Justmdf and even more happy when I discovered by pure chance, they were local to me. I needed MDF cut to very precise sizes for a home wall panelling project. The website... See more

Rated 5 out of 5 stars

Customer service is absolutely spot on! Spoke to them on multiple occasions and they went above and beyonds to cater to my wishes. The MDF backboard itself is 10/10. Comes with wooden chips alre... See more

Rated 5 out of 5 stars

Have managed to get melamine sheets and walnut veneered sheets which many cant source, good communication and the cutting was spot on and accurate which was important as they were cupboard doors. Have... See more


Company details

  1. Lumber Store
  2. Building Materials Market

Written by the company

Welcome to our business, where we specialize in providing cut-to-size MDF and MFC boards tailored to your needs. We believe in a simple philosophy: customers only pay for what they use. With competitive prices and a commitment to customer satisfaction, we cater to both DIY enthusiasts and trade professionals. Every day, we're growing with new customers and their exciting projects. It brings us immense joy to be a part of the journey of DIY enthusiasts, helping them bring their dreams to life by creating custom-built wardrobes and more. At our business, we handle the cutting and supply process, delivering all the required panels right to your door. No more hassle or wasted materials. We're here to make it convenient and affordable for you to create your dream furniture or any other project you have in mind. Join us on this exciting adventure and let us assist you in turning your visions into reality. Get in touch with us today to get started on your next project!


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

MDF panelling

A very nice company to work with. I have reviewed already on thanking them for their great customer service. I had two orders from them. One was a little tricky bespoke item. Nick checked that it was being done correctly and sent me pics to clarify a few things. The items came extremely well wrapped and he will pleased to know that the tongue and groove panels that they cut for me are now installed and worked perfectly. THANK YOU.

March 26, 2025
Justmdf logo

Reply from Justmdf

Hi Fiona, Thank you very much for this kind review. It is very much appreciated!!

Rated 1 out of 5 stars

terrible company order came with damage…

terrible company order came with damage to the back of the board ,board still usable they gave me a partial refund came to fit the board and noticed a big crack down one of the grooves of the tongue and groove so rendering board unusable rang them and sent images refuse to do any thing about it ,so i have contacted my bank for a refund of the damaged board ,would not recommend this company and certainly woulnt use again,customer service awfull

April 3, 2025
Unprompted review
Justmdf logo

Reply from Justmdf

Good Afternoon Gary,

Thank you for your feedback,

As outlined in our communication over this matter with you, both parties had mutually agreed to settle the identified damages with a partial refund.

Further damages which hadn't been identified within 24 hours of receipt of this package aren't subject to any further compensation as per our refund / returns policy.

Kind Regards,

JustMDF

Rated 5 out of 5 stars

Super fast delivery time

Super fast delivery time, so helpful, really pleased with price, quality and support. Brilliant! Thank you so much for fitting in my last minute order. The art work for our charity can happen now thanks to you guys.

February 25, 2025
Rated 5 out of 5 stars

Great customer service

I wanted to order two very small melamine shelves, and other companies wouldn’t accept such a small order. JustMDF came to my rescue and delivered quickly with great customs service

February 25, 2025
Rated 5 out of 5 stars

Fantastic supplier

Fantastic supplier. Quality product, quick personal delivery, helpful staff. You can actually phone this company and a real human being answers the phone! Brilliant.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service 👏

Excellent customer service 👏 I put an order in Tuesday night I mistakingly read delivery within 2-4 days. When I contacted for an update they replied straight away and advised standard delivery was 7-10 days. After advising them I needed for a project by the end of the week they called me saying that they had an alternative they could dispatch next day which they did. I received my order on the Friday which was amazing quality and exactly what I wanted. Would highly recommend and will be using just mdf again for future projects. Thanks again!

February 21, 2025
Unprompted review

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