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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to size and well-packaged to prevent damage. Many also highlight the excellent service, with staff being helpful and communicative, making the ordering process smooth and efficient. The delivery service is frequently commended for its speed and reliability, with many orders arriving on time. However, some people were dissatisfied with communication, experiencing delays in updates or issues with damaged items upon delivery. A few customers also mentioned that delivery could be slow or that the shipping costs were high, occasionally almost matching the product's price.

What people talk about most

Product

Clients share positive opinions on product quality and precision. Many reviewers praise the accurate cutting... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service, often... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality and precise cutting of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt delivery, with... See more

Order

Customers consistently note positive experiences with order processing. Many reviewers express satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there We received our panels yesterday, thank you. They were well packed so no damage & cut to the correct dimensions. Thank you so much for your service …… we had a frustrating search with v... See more

Rated 5 out of 5 stars

I was really happy to find Justmdf and even more happy when I discovered by pure chance, they were local to me. I needed MDF cut to very precise sizes for a home wall panelling project. The website... See more

Rated 5 out of 5 stars

Customer service is absolutely spot on! Spoke to them on multiple occasions and they went above and beyonds to cater to my wishes. The MDF backboard itself is 10/10. Comes with wooden chips alre... See more

Rated 5 out of 5 stars

Have managed to get melamine sheets and walnut veneered sheets which many cant source, good communication and the cutting was spot on and accurate which was important as they were cupboard doors. Have... See more


Company details

  1. Lumber Store
  2. Building Materials Market

Written by the company

Welcome to our business, where we specialize in providing cut-to-size MDF and MFC boards tailored to your needs. We believe in a simple philosophy: customers only pay for what they use. With competitive prices and a commitment to customer satisfaction, we cater to both DIY enthusiasts and trade professionals. Every day, we're growing with new customers and their exciting projects. It brings us immense joy to be a part of the journey of DIY enthusiasts, helping them bring their dreams to life by creating custom-built wardrobes and more. At our business, we handle the cutting and supply process, delivering all the required panels right to your door. No more hassle or wasted materials. We're here to make it convenient and affordable for you to create your dream furniture or any other project you have in mind. Join us on this exciting adventure and let us assist you in turning your visions into reality. Get in touch with us today to get started on your next project!


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great value, great experience

Really easy website to use. Friendly and professional phone/email correspondence. My boards (for use as shelves) arrived carefully packed and well-protected. Measurements were all spot-on. And the shelves look beautiful in each of their 4 locations. From start to finish, my experience was that of dealing with real people who really do care.

April 8, 2024
Unprompted review
Rated 2 out of 5 stars

bad experience

- it took 5 days from order to start processing it
- processing took 3 days
- took another 6 days for FedEx to deliver it (4 hour window & 2 hours delay)
- product damaged, not inspected before shipment

+ well packed, product couldn't be damaged during transport
+ very clean cut
+ nice communication with the seller
+ refund or replacement offered (yet, replacement means another 2 weeks lost, refund after already 2 weeks lost - both options are not resolving a problem).

March 28, 2024
Rated 1 out of 5 stars

Edged board arrived swollen on the…

Edged board arrived swollen on the edges, no replacement. Got an answer like- go buy another one. Do not buy from them.

March 15, 2024
Unprompted review
Justmdf logo

Reply from Justmdf

Dear V M,

We are sorry to hear that the order hasn't met your expectations,

However, after discussing the matter with you and looking at your request for a replacement we had encountered numerous issues with the proposal.
The order had been delivered on the 23rd February, To which you had mentioned someone was in receipt of the order and had opened it and was aware of the condition of the order for an extended period of time, however we were not informed until recently of the condition, this would go against our return / exchange policies which you would've agreed to upon placing your order.

Please see the following and read through:

https://justmdf.co.uk/return-policy/

We keep accounts of emails and would appreciate that you don't portray the business we conduct negatively as we made it clear with the circumstances that these are the policies which are in place and we won't pursue the matter further.

Sincerely,

JustMDF

Rated 5 out of 5 stars

Faultless

Ordered a specific size and finish of mdf to make a bespoke office desk. Superb product exactly to size within the millimetres required,superbly edged as requested, excellent toughened packaging with added edge protection which prevents possible courier damage, tracking info supplied and updated in real time by the courier overall a superb product and experience so refreshing in this day and age. I highly recommended this company.👍

February 29, 2024
Rated 5 out of 5 stars

Excellent all round!

Super helpful with my (basic) questions prior to order; kept updated throughout progress of order, and absolutely perfect items delivered. The custom sized wall panelling looks great in our lounge; highly recommend, and best price I could find anywhere.
Would definitely order again.

January 23, 2024
Unprompted review

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