Rachel Morse has been nothing short of incredible. I couldn’t speak higher of her, she has been so warm and kept me well informed. I couldn’t recommend her more, just such a wonderful asset to Just Mo... See more
Location
Switch location16-18 Upper Parliament Street, NG1 2AD Nottingham, Nottingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with Justmortgages was(still is) excellent. My adviser is Lucy Cooke. She is always quick with her responses and goes beyond a generic duty, that's why I can't say nothing else that her... See more
Company replied
We were due to remortgage our property at the end of January and we still have no deal. Our advisor Rachel clearly doesn't care as I've not heard from her for nearly 4 weeks and every time I've chased... See more
I highly recommend working with Lucy (mortgage broker) from Just mortgages. She made the whole process easier for me. She is very lovely and keeps you updated all steps of the way. I am glad I got to... See more
Company replied
Company details
Contact info
16-18 Upper Parliament Street, NG1 2AD, Nottingham, Nottingham, United Kingdom
- +44 115 784 2289
2.8
Average
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lewis the bully
I was speaking to a guy called Lewis. Very rude, very up himself. Came across like he was trying to bully me into a mortgage. Left after that!
October 1, 2025
Unprompted review
Rachel Morse has been nothing short of…
Rachel Morse has been nothing short of incredible. I couldn’t speak higher of her, she has been so warm and kept me well informed. I couldn’t recommend her more, just such a wonderful asset to Just Mortgages. Rachel has alleviated any ounce of anxiety and aided me in every question I’ve had.
September 16, 2024
Unprompted review
Still no deal after 3 months
We were due to remortgage our property at the end of January and we still have no deal. Our advisor Rachel clearly doesn't care as I've not heard from her for nearly 4 weeks and every time I've chased, I've been told "I'm only working on your file"....... After going through multiple calls and arranging all the documentation, we were told that we couldn't get a deal - I went to another broker and got a deal in 2 days. Safe to say, I won't ever use just mortgages again and would advise everyone in the Derby/Nottingham area to avoid using them, especially Rachel Morse.
March 1, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rachel Morse has been wonderful so far
Rachel Morse has been wonderful so far! Honest and approachable - made everything feel open and transparent.
February 10, 2024
Unprompted review
Reply from Just Mortgages - Nottingham
Good Morning Aysha,
Thank you for your 5 star review we wish you all the best with your purchase.
Kind Regards
Rachel and the team at haart.
I highly recommend working with Lucy…
I highly recommend working with Lucy (mortgage broker) from Just mortgages. She made the whole process easier for me. She is very lovely and keeps you updated all steps of the way. I am glad I got to work with someone who has the clients best interest at heart. The overall service that just mortgages provide is brilliant. Satisfied customer.
September 12, 2022
Unprompted review
Reply from Just Mortgages - Nottingham
Thanks for taking the time to leave a recommendation, Primrose!
It's been a pleasure working with you for the purchase of your first home :)
My experience....
My experience with Justmortgages was(still is) excellent. My adviser is Lucy Cooke. She is always quick with her responses and goes beyond a generic duty, that's why I can't say nothing else that her services are brilliant. I would recommend Lucy and Justmortgages to anyone who is trying to find a new home. Thank you
May 4, 2022
Unprompted review
Reply from Just Mortgages - Nottingham
Thanks for the great review, Lukas !!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.