We have just purchased a Hyundai car from Justcars at Preston. The service received from initial inquiry to collection of the vehicle was outstanding. David was extremely friendly and helpful througho... See more
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Recently contacted Just MG at Keighley as considering purchasing MG4 X Power. Salesman told me that they did not have XPower demo car, but did have lesser model that is exactly same but lower powered.... See more
Company replied
Do not ever buy from this garage. Sold a vehicle in terrible condition and never stated large issues needing repaired. Went through leaps and bounds to try and get money back but was only interested i... See more
Company replied
Could not recommend more! After wanting a new car and finding the Hyundai i20 I visited Hyundai Preston, where the experience was 10/10 from start to finish. Mark was absolutely fantastic wi... See more
Company details
Written by the company
We supply and Service Motor Vehicles to both Private and Commercial customers dealing with Motability, Fleet and individual purchases of New and Used Cars and Vans.
Contact info
United Kingdom
- justmotorgroup.co.uk
3.2
Average
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Gene Hunt runs a car dealership in Harrogate
Ive passed this onto the motoring ombudsman today, Motability have taken evidence and I've written to the ministers for Trade, equality and disabilities regarding the treatment I had from this company
Given the semiconductor shortage , I knew getting a car would be difficult so when Alex at the Harrogate branch sourced not one but 2 E-C4s in the flesh with a £500 advanced payment rebate I thought I couldn't let this go. That was 4 months ago. The truth of the matter was there never was any cars and Alex had placed a factory order, not even giving me the option of colour when it became blatant the car hadn't even been built yet
I never received an order form either, it took my son to speak to the sales manager to eventually get an unsigned post dated order form dated 11/11 for a car ordered on 01/10 with an est. Delivery of 27/10.the Sales manager also denied knowledge of my order being anything but a factory building a sinister twist But because I had tried to get the order form and some solid information, I received menacing emails questioning why I had spoken to others
This carried on until January when I was told by Motability there was a delivery date of 13/01 and had my charging point been fitted, unfortunately, there still wasn't a car
Reaching out externally for assistance my case was passed to the director Kevin, what happened next showed the arrogance of this outfit.Having been asked to resolve any issues and put my mind to rest, the director, cancelled my order in what can be best described as a misogynistic manner, " wishing me luck , hunting for a car" and talking down to me , his customer like a little woman, who should have had the privilege to have been taken for a ride c
Company
He never, like a professional approached to hear my grievances and fortunately for my my timescale of events is stored and filed under Cowboy Car Dealers and proves the exact opposite to what he has quoted or been shown by his employees.....miracles don't happen when there's a conductor shortage AVOID THIS COMPANY
Re. Response the constant tirade of abuse, You sold me a car that didn't exist TWICE!, told motability it would be delivered within 3 days when it hadn't been built and I was that upset with the belittling attitude of Alex and the constant lies I had to get my son , a motability accredited salesman at another very well known national company to take over correspondence with your company.
I still have the emails if anyone wants to see them ....including the very patronising one from yourself after Motability recommended liaising with senior managment a d YOU decided, termination of the contract was an easier option than both resolution and an explanation for both the lies and intimidating emails from your salesman
Incidently , you wished me luck on finding a new car given the circumstances. I was behind the wheel of a brand new EV within days. It pays it seems to avoid independent companies. THANK YOU VERY MUCH LOOKERS NEWCASTLE X
January 12, 2022
Unprompted review
Reply from Justmotorgroup
Good Afternoon Mrs Crosby. Thank you for leaving your review of our Harrogate Dealership. We take all reviews very seriously and use it as a way to measure our customers experience and provide the feedback to the teams on the frontline to ensure we are always improving and keeping customer satisfaction at the forefront of our minds.
However, your review is absent of some the facts that paint the full picture, as I am sure you well know.
Due to a shortage in various components, the supply of new vehicles was very restricted at the time that you placed an order for your vehicle. As was explained to you during one of your telephone conversations, the C4 was always on full factory order. If this was miss-communicated or miss-understood then I offer you my sincere apologies. However, it is certainly worth mentioning that whilst your vehicle was on order, several members of the team were subject to a tirade of verbal abuse from you on the telephone which the company certainly do not tolerate. I even had my holiday interrupted by a member of staff who had forwarded your rude email and advised that they simply refuse to speak with you again. At this point, your email was forwarded to our Director who rightly made the decision to terminate your order and not supply you with any services going forward.
We are a privately run company who pride ourselves on having a large database of fantastic customers who are very satisfied and have bought their third and fourth cars from us and in some cases, even more. We treat people how we would expect to be treated and we go above and beyond to ensure our customers are 100% satisfied. We try to provide a 'Non-PLC' approach and as a direct result of our hard work and dedication to customer service, we were nominate for Citroëns 'Dealer Of The Year' award and so far this year to date, have received 100% recommendation from our customer Feedback platform for the sale of New Vehicles and a 97% 'Would Recommend' score with Judge Service for the sale of our Used cars.
What the company do not tolerate any form of, is abuse to our employees who work tirelessly to maintain these high levels of customer satisfaction and achieve targets. For this reason, your order was cancelled and you were notified accordingly.
On a final note, I see that out of 7 reviews that you have left on Trust Pilot, 6 of them are '1 Star' and even include another Motor Dealer. In addition, considering you complained to so many bodies, we have never heard from any of them some 7 months later. I think this tells us enough about this story.
I wish you the best of luck in the future.
Response to your reply - As explained, we don't tolerate abuse of any kind. Your reply suggests that you feel this was justified which confirms that we made the correct decision in not dealing with you. In addition, were now 18 months later we still haven't heard from all of these people you reported this too. The fact you have a son who works for another Dealer Group confirms that your poor review has more of an ulterior motive.....
Great expeience with Just Motor Group
I bought a Citroen Nemo van from Just Citroen in Harrogate last year. I understood that they are a Citroen main dealer and the price was definately top end but it was nicely prepared, supplied with a full tank of diesel and came with 12 months Citroen warranty.
The vehicle was nearly out of warranty when the clutch release bearing started to get noisy. I rang Just Citroen in Preston and took the van in for inspection. They agreed that the bearing was on its way out and booked it in for repair.
They had the van for four days but lent me another for the duration. They replaced the clutch release bearing and rectified two other problems that I wasn't even aware of.
The whole experience was friendly, smooth and hassle free.
I can highly recommend Just Motor Group.
August 10, 2021
Unprompted review
Reply from Justmotorgroup
Thank you for your review. We try very hard to go above and beyond and this has clearly been apparent to you during your dealings with us. We look forward to welcoming you into the showroom again.
Booked a test drive at Just Citroen…
Booked a test drive at Just Citroen garage BD20 for today. Arrived on time, was told at reception salesperson engaged with another customer asked to take a seat and they would tell him when free. Could hear salesperson had finished after 10 mins and heard him say he was going upstairs. After 20mins fed up of waiting got up to go,. told a salesperson fed up of waiting he said nobody told him i was waiting.
Eventually looked at the car, (which was marked Demonstrator) and given keys to start up. Queried price on windscreen as was more then advertised price. Asked if could now have a test drive which i booked in for. Sales person went to check with manager!
Salesperson came back, advised price on windscreen was wrong and WAIT FOR IT No
I couldnt have a test drive as there was supposedly a fault with the car though they couldnt tell me what it was.There was no fault with the car when i started it, why was it marked demonstrator and why did they not ring to tell me i could not have a test drive. Hate to think what the service would have been if i had actually bought the car. Certainly wont be going back.
June 11, 2021
Unprompted review
Reply from Justmotorgroup
Thank you for your review. I am sorry that on this occasion, we appear to have fallen short on our usual high level of customer service. I am unsure why the Demonstrator you viewed was unavailable for test drive but can assure you, it will have without doubt, been a genuine reason as we have no reason to not provide test drives. From time to time, a test drive may occur where somebody has caught a tyre rendering it dangerous until repaired or on occasion a Safety Recall is announced meaning we cannot release a car or drive it until rectified. (This happens with all manufacturers as safety is the highest priority.) However, I am disappointed to learn that you were not made aware of the reason. In terms of the screen price, we monitor our prices daily to ensure that we remain competitive in the marketplace. Some times these prices go up, other times they come down. I assume that on this occasion, the price has been changed on the internet before the team have had chance to change it in the car. I do hope you managed to source a vehicle that was satisfactory and hope that your experience hasn't put you off giving us the opportunity to look after you again in the future now that I have provided some reasoning. Thanks Again
Disgraceful car dealership
Disgraceful car dealership. On three separate occasions they have tried to mislead, deceive or offer just incredibly bad and rude service
May 21, 2021
Unprompted review
Reply from Justmotorgroup
Mr Fisher, Thank you for your review. Unfortunately, I have searched our system and cannot find any trace of you or any previous enquiry. I am therefore unsure if you have reviewed the correct business? If you have, I have no idea whether your enquiry was as a result of a Sales experience or an Aftersales Experience. Your review certainly doesn't sound like us as we are an independent privately run business that prides ourselves on enjoying a lot of repeat custom. We certainly don't mislead or deceive people and are currently enjoying a score of 97% 'Would Recommend' on Judge Survey for the sale of our Used vehicles and 100% would recommend on Citroens internal platform for the sale of New Cars. Nevertheless, if it was our business that you enquired with previously, I apologies that you feel this way but can remain absolutely confident that your comments are incorrect as that isn't the way that we do business. Thank you again. If you do wish to reach out discuss your concerns further, please feel free to email me. richard.gibson@justmotorgroup.co.uk
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