PoochPlay Reviews 72

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM

Rated 1 out of 5 stars

Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... See more

Company replied

Rated 1 out of 5 stars

Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... See more

Rated 1 out of 5 stars

Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.

Company replied

Company details

  1. Pet Supply Store

Information provided by various external sources

PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

72 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Highly recommended

Would highly recommend for any dog owner! Easy to set up and gives you all needed detailed information about your dogs well being. One of the best ways to make sure your dog is as healthy as they can be.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

So far so good!

No issues on my end. Great tracker and let's me stay organized with my pup. Still new but seems like it'll be a long run product! Can't wait to see the new updates as they come along.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Cute monitor that makes food recommendations too.

It’s a pretty cute tracker. Easy to set up and use. I wish it made location tracking too. But I knew it didn’t before I bought it. Maybe consider it in your next model? I love the feature where it tells you how much food my dogs should eat. Very useful.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely support!

I am a proud mom of a Weimaraner. I was having trouble with my baby's PoochPlay. I chatted with Ravi who was more helpful than I could have imagined! He answered all my questions and we were able to help me setup the device that was not working.

January 31, 2020
Unprompted review
Rated 5 out of 5 stars

It really doesn’t have any buttons lol

I got myself a new PoochPlay for my spaniel. I removed the little plastic from the battery and was trying to switch it on. I was told that it doesn't have any buttons, which makes it completely waterproof and long lasting, but I still assumed that there will at least be a power button. To my surprise, it is really buttonless and completely automatic and that tiny battery lasts months. This is such a handy little device. I am totally loving it. The app is pretty cute too.

January 31, 2020
Unprompted review
Rated 5 out of 5 stars

Gives a proper insight and it's fun

We've had one for our lab for a while and we gifted a couple of PoochPlays to our friends for Christmas too. We love it. Whilst I always think that it may not be entirely accurate but by the end of the day, it somehow always ends up giving a proper insight and it's fun. We also pay for a dog walker, so it's an assurance to see that Ozzy is walked for what we're paying for.

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

Updated Review - a very different experience

Contrary to my previous review, I have now had a totally different experience with Poochplay. I previously wrote 'do not touch this company'. Customer service was non-existant, be it to queries or product performance. New management is now involved and the customer service has been second to none. They contacted me 18 months after purchase. For some reason, I know not why, I hadn't thrown the Tracker out and am now able to put it to the test. So far so good, and I've had answers to all queries raised and been asked for feedback. What's not to like. So far so good.

January 24, 2020
Unprompted review
PoochPlay logo

Reply from PoochPlay

Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Please let us know if you still haven't received your extreme band and we will dispatch a replacement if so. Sorry for the inconvenience.

Rated 5 out of 5 stars

Loved the pooch play however it only…

Loved the pooch play however it only lasted 2 weeks as became detached from the collar.... have ordered another with the band- wasn’t that obvious to order a band if you have an active dog. Why does the band not just come as part of the tracker after all it was only £2.50.

January 12, 2020
Unprompted review
Rated 1 out of 5 stars

Be very careful this item is not secure, and company did not respond to my 2 emails.

This product comes off very easily my pup broke the rubber holder and sat chewing the actual pooch play itself. I wrote twice to the company with no reply. My dog was able to open the pooch play and I found him chewing the open item and he had opened the tech bit not the bit where he battery goes. How lucky that I was nearby and found him chewing it!
Now I have written this my poochplay tags aren't working, Strange

October 14, 2019
Unprompted review
PoochPlay logo

Reply from PoochPlay

Sorry for the poor customer service and for your terrible experience. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. The original holders have since been replaced with an extreme band if you would like us to send you one of those?

Rated 5 out of 5 stars

Gives me confidence

I was paranoid if my dog was been walked by her dog walker. This gives me the confidence not to worry whilst I’m not at home, also giving me the amount of time active, steps and time of day she was walked. Seems very waterproof as well...bonus!

October 5, 2019
Unprompted review
Rated 5 out of 5 stars

I was surprised how easy it is to set…

I was surprised how easy it is to set up. It doesn't have any buttons on it so I wasn't sure how to setup, however the app was self explanatory and took a couple of minutes to get it up and running. It is small and unobtrusive, and the battery doesn't need recharging. I am very impressed by this little tech for my labrador. :)

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Love my new Poochplay

Love my new Poochplay. Allows me to check that my cocker spaniels are getting enough exercise by my dog walkers. I got free dog walk coupons for Tailster from PoochPlay, which was so cool. I use the extreme bands and you cannot even see the trackers because they are so small.. I can also see how active they are when I’m not at home. Would be even better if I could link it via GPS App - maybe in next version PoochPlay? :)

September 5, 2019
Unprompted review

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