Have purchased 5 rugs at various times. 2 of 5 rugs were +/- 2 inches off of request. Most recent purchase spot on size but delivery company put hole in package and damaged rug inside. Told Just Rugs... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Justrug is a fantastic company. Gorgeous quality rugs at reasonable prices. I have custom sized rugs that I could not get with other companies. Ordering is easy. Short wait time for delivery and rug... See more
Justrug.com offers something that I haven’t seen other rug stores do - rugs custom made down to the inch in exact sizes you need. I needed a very specific size for my small bathroom and they were able... See more
Company replied
Exquisite custom rug, stunning -- so very pleased. I love your CUSTOM rug option. I have an elegant kitchen table, which has 8 leaves. So I ordered several sizes of the royal-ish blue fleur de lys non... See more
Company replied
Company details
Written by the company
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- support@justrug.com
- justrug.com
4.6
Excellent
1K reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
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Customer service !!!
Customer service !!!. Rug was just as advertised and very good quality
December 3, 2025
Reply from JUSTRUG
Thank you for your kind review! We’re very pleased to hear that the rug was exactly as advertised and that you’re happy with the quality. Providing dependable customer service and well-made rugs is always our priority. We truly appreciate you choosing Justrug.
Great customer service.
December 3, 2025
Reply from JUSTRUG
Thank you for taking the time to share your feedback. We’re very pleased to hear that you had a great experience with our customer service. Supporting our customers throughout their rug purchase and ensuring everything meets expectations is a key part of what we do. We’re glad we could assist you and truly appreciate you choosing Justrug for your rugs.
Reply from JUSTRUG
Thank you for your review! We’re happy to hear that your order process was easy, your rug arrived when expected, and the quality met your expectations. Making it simple to order high-quality rugs with reliable delivery is always our goal. We truly appreciate you choosing Justrug and hope to welcome you back again.
The quality is amazing…
The quality is amazing…no problem with delivery. Love the design.
December 3, 2025
Reply from JUSTRUG
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with the quality of the rug and that delivery went smoothly. It’s also great to know you love the design. Offering well-made rugs with reliable shipping and timeless styles is always our aim. Thank you for choosing Justrug.
There was an issue with my order and…
There was an issue with my order and customer service got back to me immediately and handled it. My rug is perfect, exactly as pictured and described.
December 3, 2025
Reply from JUSTRUG
Thank you for sharing your experience. We’re glad our customer service team was able to respond quickly and resolve the issue with your order. It’s great to hear that your rug arrived exactly as pictured and described, and that you’re happy with the final result. Providing reliable support and quality rugs is very important to us. Thank you for choosing Justrug.
Recommended store
Good presentation in the advertising. The delivered goods match the product. Fast delivery. However, the delivery service wasn't very good.
December 1, 2025
Reply from JUSTRUG
Thank you for your kind feedback regarding our advertising, product accuracy, and fast dispatch — we’re pleased to hear that the delivered rug matched your expectations.
We’re sorry to learn that your experience with the delivery service did not fully meet the same standard. While shipping is handled by our third-party courier partner, we take all feedback seriously and have already shared your comments with them to help improve future deliveries. We continuously monitor our logistics partners to ensure a smoother, more reliable experience for our customers.
We truly appreciate you taking the time to share your experience, as it helps us refine every step of the process — from ordering to delivery.
Kind regards,
Justrug Team
Perfect for entry way
Rugs arrived quickly and were perfect for our foyer. We did not order rug pads as I was waiting to see backing. Backing is slightly rubberized so I think they will be fine without a pad.
December 18, 2025
Unprompted review
Reply from JUSTRUG
Thank you for your positive feedback! We’re very pleased to hear that your rugs arrived quickly and were a perfect match for your foyer and entryway.
Our washable area rugs are designed with a lightly rubberised, non-slip backing to help keep them securely in place on hard floors, making them a reliable choice for entryways and other high-traffic areas in the home.
We appreciate you choosing Justrug for your entryway rug and for taking the time to share your experience.
Justrug Team
Rug arrived on time and in good…
Rug arrived on time and in good condition but did not match my color schemes. I was quickly given a refund without problems.
November 28, 2025
Reply from JUSTRUG
Thank you for sharing your experience with us.
We’re glad to hear that your rug arrived on time and in good condition. While we’re sorry it wasn’t the right match for your colour scheme, we’re pleased we could process your refund quickly and without any issues. Providing a smooth, hassle-free return experience is something we take seriously, especially when a product isn’t quite the right fit.
We truly appreciate your feedback and hope to have the opportunity to assist you again in the future.
Kind regards,
Justrug Team
Reply from JUSTRUG
Thank you for your lovely feedback.
We’re delighted to hear that you found the rug very beautiful and that it met your expectations. Customer satisfaction and product quality are always our top priorities, and comments like yours mean a lot to our team.
Kind regards,
Justrug Team
Custom sized rugs
This is one of the few places I could find that would cut a custom sized washable rug. The quality is good. It does slip. I really need to find a rug pad and cut it down to help stop the slipping. I am using it as an extended stylish mat at my backdoor.
November 28, 2025
Reply from JUSTRUG
Thank you for taking the time to share your experience.
We’re pleased to hear that our custom-sized washable rug met your expectations in terms of quality and that it works well as a stylish solution for your back door. Offering made-to-measure washable rugs is something we take great pride in, as we know how hard it can be to find the right fit.
We truly appreciate your feedback, as it helps us continue improving both our products and guidance for customers.
Kind regards,
Justrug Team
Reply from JUSTRUG
Thank you for your kind words.
We’re delighted to hear that you had an excellent experience with our customer service. Providing responsive, helpful support is a key part of what we do, and your feedback truly means a lot to our team.
Kind regards,
Justrug Team
Rug is beautiful but came printed (?)…
Rug is beautiful but came printed (?) with black marks all over. Wrote customer service about this but didn’t hear back.
November 28, 2025
Reply from JUSTRUG
Dear Cordelia,
Thank you for your feedback regarding the design of your rug. We are sincerely sorry to hear about the black marks you mentioned; this is certainly not the quality standard we aim for.
Regarding your communication with us; we have carefully checked our records and could only find our previous conversation where we discussed the delivery timeline. In that exchange, we were happy to see your understanding regarding our made-to-order process. We haven't received a specific email about the marks on your rug yet—it’s possible your message didn't reach us or there was a technical glitch.
We want to resolve this for you immediately under our 100% Customer Satisfaction policy.
Please reach out to us at info@justrug.com with a photo of the marks. As part of our 30-day unconditional free return policy, we will provide a prepaid return label and offer you a full refund or a perfect replacement, whichever you prefer.
We are standing by to make this right as quickly as possible.
Best Regards,
Justrug Customer Support Team
Genial!!!!!!
December 19, 2025
Unprompted review
Reply from JUSTRUG
Thank you so much for your amazing feedback!
We’re delighted to hear that you had such a positive experience and truly appreciate you taking the time to share it with us.
Kind regards,
Justrug Team
Reply from JUSTRUG
Thank you for your feedback.
We’re pleased to hear that you found our customer service easy to communicate with. Clear, responsive support is a key part of our service, and we always aim to provide quick, helpful communication throughout the ordering process.
Kind regards,
Justrug Team
Reply from JUSTRUG
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re happy with your rug and that you found the quality to be excellent. Offering well-crafted rugs that meet expectations in both design and finish is a top priority for us. We’re also pleased that your order was delivered quickly, as fast and reliable delivery is an important part of the overall online shopping experience.
Your feedback helps reassure other customers looking for a trusted online rug store that focuses on quality products, efficient service, and customer satisfaction. We truly appreciate your support and hope to welcome you back again in the future.
Kind regards,
Justrug Team
The rug was not as nice as the picture
The rug was not as nice as the picture, quality wise it wasn't worth the price, if it had been UK supplied instead of coming from Turkey I would have sent it back
November 28, 2025
Reply from JUSTRUG
Hello David,
Thank you for sharing your feedback. We’re sorry to hear that the rug did not meet your expectations in person.
We’d like to clarify that we offer free returns worldwide, including the UK, regardless of where the rug is produced or shipped from. If you had contacted us, we would have been happy to arrange a free return or exchange for you.
We always aim to represent our products as accurately as possible through detailed images and descriptions, and we truly value feedback like this as it helps us continue improving.
If you’re open to it, our support team would still be glad to assist you — please feel free to reach out to us directly.
Kind Regards and Happy Holidays,
Justrug Team
Great Company
I had a positive experience with JustRug. The time between placing my order and delivery was very reasonable. I emailed with a question about my order and received a prompt and friendly reply. I was impressed with the quality of their product. I was equally pleased and impressed by the integrity of the company thru their customer service. I will be recommending JustRug to friends and family.
December 17, 2025
Unprompted review
Reply from JUSTRUG
Thank you very much for sharing such a detailed and positive review.
We’re delighted to hear that your experience with JustRug was a smooth and enjoyable one, from the reasonable delivery timeframe to the quality of the rug itself. It’s also great to know that our customer service team was able to respond quickly and helpfully when you reached out with a question. Clear, friendly communication and integrity in how we support our customers are values we take very seriously.
Your recommendation to friends and family truly means a great deal to us and is the highest compliment we can receive. Thank you for choosing JustRug and for trusting us with your home — we look forward to assisting you again in the future.
Kind regards,
Justrug Team
The quality surpassed my expectations!
The quality surpassed my expectations!
December 15, 2025
Unprompted review
Reply from JUSTRUG
Thank you for your wonderful feedback.
We’re thrilled to hear that the quality of the rug surpassed your expectations. Delivering high-quality rugs that customers can trust is at the heart of what we do, and comments like yours truly encourage our team.
Kind regards,
Justrug Team
So worth the wait!
My rug runner is so beautiful! The green is truly green, not blue; and with the beige, ivory, and darker undertones are perfect with my travertine bathroom floor. It was worth waiting 2 to 3 weeks for my order.
December 3, 2025
Unprompted review
Reply from JUSTRUG
Thank you so much for sharing your experience.
We’re delighted to hear that your rug runner turned out exactly as you hoped and that the green tones, along with the beige and ivory undertones, worked perfectly with your travertine bathroom floor. Colour accuracy and product quality are extremely important to us, so it’s wonderful to know the final result met your expectations.
We sincerely apologise for the extended delivery time you experienced due to the high demand during the peak season. We truly appreciate your patience and understanding. Your feedback has been noted, and we will continue working closely with our logistics partners to improve delivery timelines and ensure a smoother experience for our customers.
Many of our rugs are made to order, and it’s great to hear that the end result was worth the wait. Thank you for choosing us and for trusting us with such a thoughtful addition to your home.
Kind regards,
Justrug Team
Reply from JUSTRUG
Dear Amanda,
Thank you for your message — we’re here to help!
You can easily open a return request through our website, or if you prefer, you can email us directly at info@justrug.com
We offer free returns within 30 days of delivery for any reason, so you’re fully covered.
Please feel free to reach out and we’ll take care of everything for you.
Kind regards,
Justrug Team
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