Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
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See what reviewers are saying
Great online content thats very informative about meal recommendation per breed, wet- vs dry portioning and guidance on phased approach of feed changeover tp Just Russel to not upset your pets digest... See more
Company replied
Attention le prix est important et il est pas possible d’arrêter contrairement à ce qui est indiqué. Premier paiement le 2 janvier, et premier prélèvement pour la livraison suivante le 18 , à peine re... See more
Company replied
We came across Just Rusle on Google as high-quality cat food. We ordered 3kg and received complimentary wet food. They provided detailed information on portion sizes. Our cat loves it, her coat is bea... See more
Company replied
Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.5
Excellent
12K reviews
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Fine food.
Fine food.. Adan liked it in the beginning… now he leaves most of it in the bol… he loves the snacks
November 21, 2023
Unprompted review
Reply from Just Russel
Hey 👋
Thank you for the positive review. Many greetings to your furry friend from Joy at Just Russel. 🐾
Reply from Just Russel
Hey Wendy 👋 Thank you for the great review. It's awesome to hear that you are so satisfied. Please keep us updated on how everything is going for you. Many greetings from Cyriel at Just Russel. 🐾
Our two cats
Our two cats, Chase and Charley, love the cat food and the smell of the litter box is not as bad as with other food.
December 24, 2023
Unprompted review
Reply from Just Russel
Hey Greet👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pets. If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
My cats love it!
December 24, 2023
Unprompted review
Reply from Just Russel
Hey Saskia👋
Thank you for the positive review. We're thrilled that you're satisfied and your cats love it!
Many greetings to your furry friends from Joy at Just Russel. 🐾
Our dog really likes the food and I am…
Our dog really likes the food and I am happy with the friendly people at Just Russel who helped me with good advice. they are very easily accessible. just send a whatsapp and you will get an immediate answer 👍
December 23, 2023
Unprompted review
Reply from Just Russel
Hey Merel 👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
Personal approach is top!
December 18, 2023
Unprompted review
Reply from Just Russel
Hey Bart 👋
Wat een fantastische review, dankjewel! Laat ons weten als je iets nodig hebt of vragen hebt.
🐾Joy van Just Russel
Efficient Resolution and Proactive Service at Just Russell
I would like to express my appreciation for the prompt resolution of my recent issue. Despite encountering a delay in my order placed with Just Russell, the customer service team promptly reached out to me and successfully addressed the situation. I'm thankful for their proactive communication and effective resolution. My overall experience with Just Russell has been positive, and I commend the team for their responsiveness.
November 30, 2023
Unprompted review
Reply from Just Russel
Hi Charbel👋
Thank you for your feedback. We're really sorry that your experience wasn't as expected... 🙁 We work with PostNL and sometimes there can be something wrong.
Can you let us know if you received the parcel in the meantime?
We genuinely try our best to solve this.
I would love to work with you to resolve this. Please feel free to contact me via email at dierenarts@justrussel.com or by phone at +32 472 90 90 39.
Kind regards, Joy
Vet Just Russel.
Always deliver on time and your…
Always deliver on time and your products always give pleasure for my dogs
November 28, 2023
Unprompted review
Reply from Just Russel
Hey Sharon👋
Fantastic to hear that our food suits your dog! We value your feedback and are always ready to help if you need anything. Thanks for sharing your experience.
🐾 Joy from Just Russel
Great service
Great service, great support, excellent products! My doggy loves his food!
October 26, 2023
Unprompted review
Reply from Just Russel
Hey Liselotte 👋
Fantastic to hear that our food suits you well! We value your feedback and are always ready to help if you need anything. Thanks for sharing your experience.
🐾 Joy from Just Russel
Great contact and follow-up of products…
Great contact and follow-up of products and deliveries.
November 24, 2023
Unprompted review
Reply from Just Russel
Hey Dirk👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help. Many greetings back from the team at Just Russel. 🐾
Reply from Just Russel
Hey Rimanté👋
Thank you for the positive review. We're thrilled that you're satisfied! Many greetings to your furry friend from Joy at Just Russel. 🐾
Gnocchi's new food 😊
Gnocchi's stool was quite irregular and smelled really bad..with his new food all that is much better...he likes his Just Russel food and is always searching for the bag, we had to put it is a closed area 😊
We like the service too,with the foto on the bag, the personal approach, food being adjusted to specific issues our dog has, his level of activity, his breed, age,...
We are very happy to have switched to Just Russel!👍
November 15, 2023
Unprompted review
Reply from Just Russel
Hey Liesbeth👋 Fantastic to hear that our food suits you well! We value your feedback and are always ready to help if you need anything. Thanks for sharing your experience. 🐾 Cyriel from Just Russel
Molly loves her new food,more…
Molly loves her new food,more energy,drinks more water,so..happy dog,happy me!
November 11, 2023
Unprompted review
Reply from Just Russel
Hey Laura👋
Thanks a lot for your good review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!
🐾 Joy from Just Russel
A whole customer experience
You get a whole customer experience adventure with just russel. From personalised bags to food calendars adapted to your pet’s growth. All of that for a price that is still lower then the more sophisticated pet foods (RC, Edgard and Cooper)
November 2, 2023
Unprompted review
Reply from Just Russel
Hey 👋 Thank you for the positive review. We're thrilled that you're satisfied! Many greetings to your furry friend from Cyriel at Just Russel. 🐾
Happy James
James likes the food and it's delivered at home, right at my doorstep when I got home :)
I like that the food is personalised and the company is Belgian. It's local.
October 7, 2023
Unprompted review
Reply from Just Russel
Hey 👋 Thank you for the positive review. We're thrilled that you're satisfied! Many greetings to your furry friend from Sam at Just Russel. 🐾
Good communication
Good communication. Good service.
The cat is not yet fond of the taste of the food, but she likes it beter than day 1!.
October 20, 2023
Unprompted review
Reply from Just Russel
Hey 👋 Thank you for the positive review. We're thrilled that you're satisfied! Many greetings to your furry friend from Sam at Just Russel. 🐾
Excellent service
Excellent service, easy to order, fast delivery and good quality food as the dog loves it.
October 6, 2023
Unprompted review
Reply from Just Russel
Hey Bart👋 Thanks a lot for your review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help! 🐾 Sam from Just Russel
Lovely attention to details
Lovely attention to details
Dogs love it. Even the picky eater has started to eat well
October 18, 2023
Unprompted review
Reply from Just Russel
Hey Glenda👋 Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help. Many greetings from the team at Just Russel. 🐾
My cat got an allergic reaction from food
My cat got an allergic reaction 1 week after starting the Just Russel food. Now we spent money on food we had to throw out and get her on antihistamines for 3 weeks. Cannot recomment.
September 18, 2023
Unprompted review
Reply from Just Russel
Hey there👋,
I'm genuinely sorry to hear about your cat's allergic reaction to our food. 🙁 Every pet is unique, and while many thrive on our formula, some can be sensitive or allergic to certain ingredients.
The well-being of your pet is our utmost priority. I'd love to connect with you and our vet to better understand the situation and see how we can assist further.
Please reach out to us at dierenarts@justrussel.com or call us at +32 472 90 90 39 so we can discuss this in detail.
Again, our sincere apologies for the inconvenience and distress this might have caused. Thank you for sharing your experience, and we hope your cat recovers swiftly.
Warm regards,
Joy - Veterinarian at Just Russel 🐾
My dogs like and digest it very well
good quality food, apparently very tasty also if I look at their empty bowls, and very well priced as well.
This company also offers a lot of added value, it's not just the food that matters here
October 11, 2023
Unprompted review
Reply from Just Russel
Hey Lawrence👋 Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help. Many greetings back from the team at Just Russel. 🐾
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