Just Tyres - Luton Reviews 

379
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TrustScore 4.5 out of 5

4.7

Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ Luton, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Good choice of tyres, navigating the website and ordering is easy,clear date and time for fitting. Staff at Luton depot are professional and courteous.

Rated 5 out of 5 stars

Excellent service from the guys at the Luton branch. Will definitely use again and highly recommend

Rated 4 out of 5 stars

Communication before the fitting was very good indeed. I was given a time for the fitting, but this ended up being delayed by around an hour. The fitter was careful to get things right: the tyres wer... See more

Rated 5 out of 5 stars

Fantastic customer service from the Just Tyres , Windmill Trading Estate in Luton. Big shout out to Zac ( the manager) and Reece!! They know their stuff concerning tyres , showing me the tread and ho... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ, Luton, England, United Kingdom

  • 01582788327

4.7

Excellent

TrustScore 4.5 out of 5

379 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(379)

3,849 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited today to have a new tyre fitted…

Visited today to have a new tyre fitted and the staff were very professional. Despite it being exceptionally busy and near closing time the two staff (Conner and Harry) that I dealt with were very helpful and did a great job. Would definitely visit again. I think the staff make these places and both of them made the whole experience very quick and easy.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Really quick service

Really quick service
I had the 1st slot of the day (8.30am), I turned up early and he started them straight away
Helpful advice

February 21, 2024
Rated 5 out of 5 stars

Great service at just tyres

I ordered 2 tyres from just tyres on Wednesday 14th February and booked an appointment for them to be fitted on the 16th 10.00am I turned up at the centre I requested at 9-55am and by 10-30am was driving out of the centre will two new fitted tyres fully balanced and guaranteed and feeling very happy. Great service professional helpful staff whole range of tyres and services on line at competitive price’s.

February 14, 2024
Rated 4 out of 5 stars

good tyre change service

tyre change made at the time specified and promptly. Care taken.
Tyres ordered online but later could not be supplied however Just Tyres phoned and explained. Alternative provided.

February 12, 2024
Rated 5 out of 5 stars

Booked a tyre fitting

Booked a tyre fitting, went in and the guys at the location fitted it in without any issues. Very efficient service with down to earth, easygoing lads at the site. Great work.

January 8, 2024
Rated 1 out of 5 stars

Bought 2 tyres from this company and…

Bought 2 tyres from this company and the day the tyres were due to be changed, my car turned up at the garage and no tyres. No apology, no communication to advise the tyres will not be turning up. Really disappointed with head office.

January 20, 2024
Just Tyres - Luton logo

Reply from Just Tyres - Luton

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of customer satisfaction and so it was disappointing to receive a one star review. Having looked into this situation I cna see that unfortunatley, our supplier didn't provide the tyres to us in the timescale expected and this meant that they weren't in place when you arrived for your appointment. I understand that our Customer Service team explained the situation and offered to order in the tyres again for fitting on an alternative date but you chose to visit another retailer. We are sorry for any incovenience caused and would like to assure you that this is not our normal level of service.

Rated 3 out of 5 stars

The tyre I purchased online was not the tyre that was fitted.

The tyre I purchased online was not the tyre that was fitted by the Luton garage. They had decided to fit an alternative tyre as the tyre I had ordered and paid for had not arrived, without my consent.
I would have preferred a phone call to ask me what I wanted to do in this situation, and to give me the option of coming back when the tyre had been delivered. Instead, I arrived to collect my car with the alternative tyre already fitted.

January 17, 2024
Rated 1 out of 5 stars

Booked though head offices online…

Booked though head offices online system on there on line booking system to have x2 tyres fitted to my ford kuga went down to get them fitted to be told they had not arrived even when I had a time slot booking of 4.30pm then had to leave had to ring centre next day to see if they had been delivered
Which wasn't until 4.30pm which cost me extra fuel and time. Once i can understand but Took another ford kuga in today for same tyres booked online and paid online 10.30am again and same again only one tyre had arrived So now had to have one fitted on wife's car and have to go back Tuesday to have one more fitted fuel and cost of wife working again the blokes at centre could not apologise more for the way I have been let down what is point booking and paying on line if it does not work really poor head office
Not the centres fault as there is nothing they could do as tyres are not there tried to help best they could but don't keep that size in stock

January 19, 2024
Unprompted review
Rated 4 out of 5 stars

Fitting tyres to a classic car…

Communication before the fitting was very good indeed. I was given a time for the fitting, but this ended up being delayed by around an hour. The fitter was careful to get things right: the tyres were 'handed' ie needed fitting the right way round. And a classic car required a slightly different approach: much lower tyre pressures and torque settings. The fitter asked questions to make sure he did everything correctly, including tightening the wheel nuts by hand and not with a powered wrench.
Overall I was very pleased.

January 3, 2024
Rated 1 out of 5 stars

Terrible insert an expletive here beginning with S and ending in T

Terrible. Two guys today at Just Tyres Luton. Macho swaggering and misogynistic. Took my money in advance. Delivered no service. No tyres and complete disregard for a pre-booked appointment. No apology either. Lots of small dick energy. Treated me like s***! Full of themselves. Never again. My custom gone, my money winging its way back to me. My advice. Go somewhere else.

A FEW MINUTES! Try 35 minutes and counting. Dash Cam footage available to view. Rude and zero customer service. Less than impressed.

December 6, 2023
Unprompted review
Just Tyres - Luton logo

Reply from Just Tyres - Luton

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to read your comments. Regrettably, having spoken to the team involved, we are confident that they tried to assist with your booking, but that there were a few minutes delay, which they had advised. We are sorry that we were unable to assist on this occasion but thank you for sharing your comments with us.

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