Just Tyres - St Neots Reviews 

431
•
TrustScore 4 out of 5

3.8

Unit 6 Colmworth Business Park, Chester Road, Eaton Socon, PE19 8YW St Neots, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really happy with the service. Booked online and arrived for my booked appointment seen right away. Both tyres changed and new valves were fitted. Recommendations given about other tyres on the car an... See more

Rated 5 out of 5 stars

I felt the team at St Neots actually wanted me to be a long term repeat customer. The four tyres were fitted quickly and checked for alignment - all within the time period the manager had sai... See more

Rated 3 out of 5 stars

Price was good, Unfortunately young inexperienced operatives left to do the work, manager guy not interested and after a tyre removal machine broke down, he was on phone in car park for 20mins befor... See more

Rated 5 out of 5 stars

Thanks to the guys at St Neots. Turning around our replacements & tracking within 90 mins on a Saturday with no notice. They handled a very impatient lady (I needed to be somewhere….) organising her t... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 6 Colmworth Business Park, Chester Road, Eaton Socon, PE19 8YW, St Neots, England, United Kingdom

  • 01480802129

3.8

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(431)

3,849 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

At least Dick Turpin wore a mask!

At least Dick Turpin wore a mask. There is a difference between profit and profiteering!
I had a blow out on my BMW and urgently needed a replacement. I was near to Just Tyres and they informed me they only had a Bridgestone in Stock. I visited and they fitted they tyre. They fitted a run flat when the other 3 weren't. I was also quoted £302 for the tyre but he gave me a discount and made it £285. I was a captive customer so had to pay.
I have since purchased 3 other tires to match, at a cost of £186 each. Nearly a hundred quid difference per tyre!!
Will never use these again.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Rob was really helpful

Rob was really helpful. The tyre fitting turned out to be quite tricky when the locking nut key for the wheels snapped. He did what he could to accommodate getting the situation sorted ASAP. He was very friendly and professional throughout

March 15, 2024
Rated 1 out of 5 stars

They tried to pretend they had done the…

They tried to pretend they had done the wheel balance. When I pushed for clarity over whether actually had done they the wheel balance or not someone then went to do the work but couldn’t actually achieve the task.

February 28, 2024
Just Tyres - St Neots logo

Reply from Just Tyres - St Neots

Thank you for taking the time to leave a review for our company, we strive to acheive a high level of customer satisfaction and so it was disappointing to receive a one star review. We would really appreciate the chance to discuss your comments further and if you haven't already done so, could you contact us on either 01908 364700 or customerservices@justtyres.com to allow us to look into the situation further. Thank you

Rated 5 out of 5 stars

Friendly and helpful

Got there early car taken in and done before appointment. Only glitch was the computer said no lol. All was sorted with a phone call great experience and had a laugh with the guys in there 5star.

February 26, 2024
Rated 2 out of 5 stars

Poor customer service

Poor customer service, rude men who don’t know how to communicate with a woman other than grunting at them or the floor. Didn’t even get a hello. Finished up with chucking my emergency tire in the back, no effort to put it away under the boot.

February 16, 2024
Rated 2 out of 5 stars

Don’t bother booking - they make you wait anyway!

Despite pre-paying and booking a timed appointment online, staff seemed more interested in dealing with others who had just driven in off the street…
I was kept waiting for 25 minutes past my appointment time, even though I’d arrived early.
I was finally asked to drive up, despite pointing out that two others cars were still in the fitting bay, I was grumpily told to do it anyway. And then of course, another fitter told me to move my car out of the way, so the other cars could get out - what are they playing at?
Finally had tyre fitted, quickly done - butt when I asked what had happened to cause the flat tyre, I just got a shrug.
It definitely felt like service with a sneer… as a woman, I felt they were trying to make me look stupid and certainly made me feel uncomfortable.
We’ve used Just Tyres for around 20 years for both vehicles in our household, this time service was poor - so neither I or husband will be going back again, we will be looking for another tyre company.

January 27, 2024
Rated 3 out of 5 stars

Web price cheaper than the shop price

Made an appointment to check the tyres, but when came in, you have to join a queue, and wait 30 minutes.
Then the shop gave a price for two new tyres, which as it turned out were the wrong type for the car.

Checked the price on the web and it was £40 per tyre cheaper! So beware! All sorted though. The web price was competitive though.
But when fitting, they fitted the wrong tyre to begin with, and it was lucky I spotted it. Then they inflated the tyres to the wrong pressure and forgot to replace the dust caps.
So use with care!

February 1, 2024
Rated 5 out of 5 stars

Nice lads

Nice lads, good service, decent price and local. Very happy to use them again.

January 23, 2024
Rated 5 out of 5 stars

Life savers!

Came out of work to find a completely flat tyre… pumped it up and drove round the corner to these guys, even though they was busy they were polite and got me in. Whole thing changed within around 30 mins - nice guys too. Will for sure use again if I ever need too! Thank you

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Booked a tyre change online... but should have gone elsewhere.

Booked a tyre change online, along with a wheel alignment. Had to wait aound for an extra hour the nice valve covers I came in with were not returned, and they claimed the wheels had been aligned when they had not even been checked. Avoid.

December 7, 2023
Just Tyres - St Neots logo

Reply from Just Tyres - St Neots

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to read your comments. Regrettably on occasions work can run over meaning that we cannot see you at the exact time of your appointment. However, if this happens, we do ask our team to keep customers up to date with any delay and apologise for any inconvenience caused as a result.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look