Justwines Reviews 349

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Good wines at affordable prices. Christos is a pleasure to deal with, his advise is always good, his help boundless. A true gent. Prompt delivery of well packed goods round off a great buying experien... See more

Rated 5 out of 5 stars

Great company to deal with. Chris is a pleasure to talk to, none of this pushy sales stuff, has some great advice and recommendations. We’ve only ordered a couple of times as we are new to them, but w... See more

Company replied

Rated 5 out of 5 stars

This review relates to JUSTWINES.UK. Not sure if there is any connection with another company reviews (with .com). The reviews on that site are poor. My experience with JustWines.uk has been exception... See more

Rated 1 out of 5 stars

This time I had to wait about four weeks to receive my wine .had to get intouch with your agent twice he told me he can't send it till you pay him .not happy with the treatment I received

Company details

  1. Wine Club

Written by the company

We are a proud subsidiary of Just Wines Australia. Our collection of wines is one of the largest in the country. With the same aim, we have established Just Wines Online Limited in the UK. An online platform featuring top-quality wines sourced from South Africa, Chile, Australia, New Zealand, US, Argentina and many other wine producing countries. We bring both the wine producers and the consumers on a common ground to have easy accessibility to premium wines at affordable prices. Our experience in the industry over the years has enabled us to understand wines better, thus allowing us to serve our customers exactly what they need. Our exclusivity in wines has helped us establish connections with the most trustable and reliable suppliers who provide us with the best varieties of wines - Red, White, Sparkling, Dessert, Mixed Cases and many more. As a customer-centric company, we intend to provide our customers with the best, both in terms of quality and discount. With Just Wines, you can always look forward to a wide range of benefits. We occasionally roll out exclusive deals and offers on most of our wines. If you are not satisfied with your order, you can always return it under our no questions asked 100% moneyback guarantee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

349 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company to deal with!

Great company to deal with. Chris is a pleasure to talk to, none of this pushy sales stuff, has some great advice and recommendations. We’ve only ordered a couple of times as we are new to them, but won’t hesitate to order again, our new “go to” for wine, and great service. One of our favourite wines is actually cheaper here - win win!

December 11, 2022
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Reply from Justwines

Hello Stephanie,

Thank you so much for this review. We love it and promise to maintain this consistency going ahead. Looking forward to your next order, till then, keep enjoying wines.

P.S. We will convey your message to Chris. He will be happy for sure.

Cheers!

Rated 5 out of 5 stars

excellent service

good service...reasonable prices

December 1, 2022
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Reply from Justwines

Hello Tom & Marie,

Thank you for your review. Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Good wines at competitive price…

Good wines at competitive price including delvery

December 4, 2022
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Reply from Justwines

Hello Doreen,

Thank you for your review. Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 4 out of 5 stars

I was impressed with the knowledge of…

I was impressed with the knowledge of the sales representative and the delivery of the wine was great so I can't fault customer service.
The actual wines were fine but not outstanding - but perhaps that was the price range I went for of £11 per bottle

December 7, 2022
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Reply from Justwines

Hello David,

Thank you so much for this review and we are extremely sorry for your experience in regards to the wines. We will surely work to make up for it and will try suggest wines which is more appropriate to your taste.

Looking forward to your next order with a promise to deliver better.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Great personal service attentive…

Great personal service attentive without being overbearing. Very quick delivery. Really good choice of wines and excellent price. Highly Recommended!!!

November 5, 2022
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Reply from Justwines

Hello Sharif,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 4 out of 5 stars

Very good customer service

I've ordered from JW twice, my first experience was fine the second not so good. The second time not their fault to be fair, the delivery company they use is a disgrace. My experience second time around wasn't great but was quickly rectified by Chris A.

Kudos to him, he's a credit to the company, he a Cust service guru.

November 15, 2022
Unprompted review
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Reply from Justwines

Hello Leonie,

Thank you so much for this review and we are extremely sorry for your experience in regards to the delivery company. We will surely work to make up for it.

Looking forward to your next order with a promise to deliver better.

Till then, keep enjoying wines.

P.S. We will convey your message to Chris. He will be happy for sure.

Cheers!

Rated 5 out of 5 stars
Justwines logo

Reply from Justwines

Hi Peter,

Thank you for your review. Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Good selection of wines

Good selection of wines
Plus the guarantee that if you don't like them you can send them back.
Manager very helpful and knowledgeable. Delivery within 3 days. I would buy again.

October 12, 2022
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Reply from Justwines

Hi Robert,

Thank you for your review. Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Happy customer

Happy customer! Great wine at great prices and very speedy delivery!
Excellent customer service as well.

September 27, 2022
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Reply from Justwines

Hi Lizzie,

Thank you for your review. We are humbled. You can’t see us but we are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 4 out of 5 stars

Good service

The service was good and offers to send wine back f.o.c.if you don’t like it, however, I was unable to find one to suit my taste. I tend to go for refreshing wines easy to drink without heavy tannins.
Such as the govnor, porta 6, yellow tail Malbec or merlot

October 13, 2022
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Reply from Justwines

Hi Margaret,

Thank you for your review. We would like to apologise for not serving wines as per your needs, however, please be rest assured, we are adding more wines on the website. You will surely get something for yourself.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

amazing company and delivery always…

amazing company and delivery always very quick.

October 6, 2022
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Reply from Justwines

Hi Dorothy,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Very helpful and friendly salesman

Very helpful and friendly salesman, not pushy, which is good because if he was I`d simply hag up!

September 1, 2022
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Reply from Justwines

Hi JeffG,

Thank you for your review. We are humbled. You can’t see us but we are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 4 out of 5 stars

this is a fine red

this is a fine red, I shall buy more in time

October 9, 2022
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Reply from Justwines

Hi Ernest,

Thank you for your review.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Cheers!

Rated 5 out of 5 stars

Excellent service as always

September 22, 2022
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Reply from Justwines

Hey Debbie,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

great

good wine at a good price great delivery and service. A pleasure to deal with Chris.

October 10, 2022
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Reply from Justwines

Hello Mr. Tucker,

Thank you for your review. We are smiling ear to ear after reading this. We will convey your kind message to Chris. He will be happy for sure.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Had a great chat on the phone great…

Had a great chat on the phone great price great service more could ask for will be buying again for my customers

September 14, 2022
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Reply from Justwines

Hi Joseph,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Good wine.

We are not heavy drinkers but find the WS Rose Fiz lovely refreshing wine.

October 10, 2022
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Reply from Justwines

Hello Geoff,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Justwines Just Perfect!

I have been purchasing from Justwines for many months now and Christos is wonderful at keeping me updated on offers and wines available. Ordering is easy and the notes about each wine do help one to make an informed choice. I like the personable service and would highly recommend!

October 10, 2022
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Reply from Justwines

Hello Christopher,

Thank you for your review. We will convey your kind message to Christos. He will be happy for sure.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

Fast,free delivery.sale acknowledged…

Fast,free delivery.sale acknowledged and updates on delivery were sent, recommended seller

August 12, 2022
Justwines logo

Reply from Justwines

Hi Hilary,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

Rated 5 out of 5 stars

1st class delivery

1st class delivery! Competitive pricing

June 10, 2022
Justwines logo

Reply from Justwines

Hi David,

Thank you for your review. We are smiling ear to ear after reading this.

Looking forward to your next order with a promise to maintain this consistency as we go ahead.

Till then, keep enjoying wines.

Cheers!

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