I've done several communal buffets in the past few weeks for particular events and have had so many people asking me how I managed to get gluten free food to taste so good. I've told them how it's dow... See more
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Review summary
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We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'b... See more
I ordered this fantastic flour because in my opinion it’s the best gluten free flour on the market. I have used this product for I’d say at least 40 year, I used to get it on prescription for my daugh... See more
I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fr... See more
Company replied
Company details
- Baking Supply Store
- also in
- Bakery
Written by the company
We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.
Contact info
Unit 8, 19 De Havilland Drive, L24 8RN, Liverpool, United Kingdom
- 08007831992
- info@juvela.co.uk
- juvela.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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No communication whatsoever over order…
No communication whatsoever over order issues! Even after leaving messages.
July 21, 2026
Right on time was handed over by…
Right on time was handed over by courier at my front door.
July 21, 2026
Super convenient
We have a box of 8 items (rolls and bread) as and when we need them. Great product and it's so easy to order online, set up a regular delivery, change the delivery schedule, skip a shipment - this convenience and ease of admin is key for us. Because they are fresh, we freeze what we don't need initially then defrost when needed. Rolls are best warmed in oven. Been using for quite a few years now due to Coeliacs in the family.
July 14, 2026
Great customer service Lisa
Made contact with customer services after a call from my pharmacist to say that his wholesalers had told him that my prescribed bread allocation couldn’t be supplied by the manufacturer (Juvela). I called Juvela and spoke to a wonderful lady called Lisa who said that she would make enquires and call me back. She duly did this and explained that there had been a slight delay last week with part of the order but there shouldn’t have been a problem with the fresh bread as it was baked to order. Long story short, Lisa called the pharmacist and explained things to him, reordered the items for me and said it should be back to normal next week. Added to that, she is organising some bread to be sent to me to tide me over. I can’t speak highly enough of this wonderful lady, who obviously takes great pride in doing a good job and looking after Juvela’s customers. Good customer service is a rarity these days and shouldn’t go unrecognised. Thank you Lisa (and Juvela).
July 29, 2026
Unprompted review
Easy to order
Easy to order.
Goods arrived promptly.
One box of the white flour mix was slightly damaged. Don’t know if that was in transit or otherwise.
July 20, 2026
Beautiful bread
This is the best gluten free bread I’ve ever tasted. The gluten free rolls are very tasty too.
July 16, 2026
The box was delivered on time but was damaged…
The box was delivered on time but was damaged. Normally the small baker box is a relatively small box of very stiff cardboard and everything travels safely in it. This time it was a larger box with a very soft cardboard. It had been resealed with tape by DPD delivery but that hadn't prevented the contents being squashed inside. The packets of flour were dented but hadn't broken and were quite usable and the rolls were intact but the loaf had been squashed so some of the bread was broken up inside it and not easily usable.
I'm sorry to report this failure in packaging as normally the small boxes protect the products totally and am not sure why this box was larger and very soft cardboard but maybe it will help you to trace if there was some hitch in the packing process. Overall I am very satisfied with your service and the ease with which I was able to ensure that I( was back from being away to receive the box. Thank you and all best wishes
July 15, 2026
Favourite bread by far
July 7, 2026
Was so pleased with the efficiency of…
Was so pleased with the efficiency of Juvela when ordering my sliced bread. Was very impressed with the update and the information I received and you never let me down in my eyes very organised Company. Well done to all concerned. Thankyou x
July 14, 2026
There was a problem with delivery as I…
There was a problem with delivery as I was on holiday but Juvela sorted out the delivery
July 9, 2026
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