Iv started taking about 3 weeks ago this last week has been awful .. I know it says symptoms may worsen .. but I generally feel lousy usual stomach symptoms but constant bloating discomfort etc.. star... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can only say it works. I have GERD, a hernia and Diverticular disease causing constipation. Plus a missing gallbladder so my digestion has taken a battering over the last few years. Started Juvi... See more
Company replied
Any time I have contacted customer services I received a response straight away. Always helpful, professional and resolved any issues without question. Thank you very much. Nicola
Despite the cost of the product and the length of time for delivery, they insist on used the recognised worst delivery company. Packages often disappear or like my most recent delivery, had been soaki... See more
Company replied
Company details
About Juvia
Written by the company
SAY GOODBYE TO GUT ISSUES
Supports Natural Gut Health - and therefore your mental, physical health and digestive process
Food Freedom - A balanced gut means you may be able to enjoy more of your favourite foods
Natural Plant-Based Ingredient - Activated by ERME, our unique enzyme-rich ingredient, derived from barley
Backed by Leading Gut Experts - It's all backed by cutting-edge science and decades of research
What is JUVIA?
Many solutions for gut issues like IBS don’t work because everyone has a different set of bacteria living in their guts.
JUVIA helps balance out your unique naturally existing gut bacteria, instead of trying to introduce new ones into the body.
It’s the first food supplement to contain ERME™, our unique plant-based natural ingredient, which breaks down carbohydrates before they can cause problems by unbalancing the bacteria in the gut.
Thanks to our cocktail of vitamins and minerals, including B12, JUVIA also contributes to the normal functioning of the nervous system, metabolism, and immune system, and helps to reduce tiredness
Find out more on www.juvia.me
Commit to 12 weeks
It takes up to 12 weeks for your gut microbiome to rebalance and the benefits of JUVIA compound, so the longer you take it, the more you will get out of it.
Detox
Some people experience a detox effect during the first days or weeks of taking JUVIA. This may include headaches, fogginess and sometimes a little bowel discomfort. This is completely normal so it’s nothing to worry about. It means that JUVIA is working, so it’s a good thing! It's basically just your bad bacteria dying off, which doesn't feel too good.
Contact info
167-169 Great Portland Street, 5th Floor, W1W 5PF, London, United Kingdom
- info@juvia.me
- juvia.me
4.4
Excellent
566 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite the cost of the product and the…
Despite the cost of the product and the length of time for delivery, they insist on used the recognised worst delivery company. Packages often disappear or like my most recent delivery, had been soaking in mud for some time. I’ve complained to Juvia several times and been told someone will come back to me. No one ever has. There’s no point in having a great product of you use the worst shipping company and treat your customers as inconveniences!
August 15, 2024
Reply from Juvia
Hi Simon, we use third party logistics in Australia and it is our logistics partner that chooses the delivery method. We would never intentionally ignore any messages from you. If we have missed any, please accept our sincere apologies. Any issues with your deliveries, please let us know and we will fix the problem or dispatch a new order. Many thanks, Team Juvia
Skipped a delivery but it still came
August 4, 2024
Reply from Juvia
Hi Linda, please contact us. I can see that you skipped your order after you had already been sent notification that the order was processed. We send reminder emails 7 days and 1 day before charging. The 1 day before charging is the latest moment orders can be skipped. As you skipped orders after the order had already been processed, you will not receive your next order. Thanks
always helpful
Customer care is excellent and my queries are always answered with a helpful response.
July 25, 2024
Great service
I have been taking this product for less than one week so this is a rating for service only. I give Juvia 5 stars for service as the product was delivered really quickly (on a sunday!) and was well packaged. The service seems to be very good based upon my initial experience
July 26, 2024
Arrived very promptly and in very good…
Arrived very promptly and in very good packaging
July 20, 2024
Making money from ripping people off
Cancelled my subscription and still charged completely zero understanding on there part no option for a return or cancellation even when contacting them before product was dispatched. As I cancelled it and have moved in-between and cancellation was made more complicated than nessisary.
Now essentially have spent £78 on something I don't want and will never receive despite cancelling the subscription and contacting the customer service team as soon as I was charged.
July 9, 2024
Reply from Juvia
Hi Simon, this is not a genuine representation. As you stated in your previous review, the charge notification was lost in your junk email. This is unfortunate, but we did as we promised - we sent notifications 7 days and 1 day prior to a charge to give you a chance to amend or cancel.
Your subscription was not cancelled, which is why you continued to be charged and have product shipped. Access to your account is straightforward and editing a delivery address or cancelling a subscription can be done online.
Very sorry that you are unhappy with how things played out, but I'm not sure what you would have liked us to differently, except for refunding an order that had already been shipped in good faith? It seems you'd like us to lose money because you didn't amend your address or act on the reminder emails. Not exactly fair. We'd be grateful if you'd remove your negative reviews.
Amazing Service
Amazing service - I ordered on Monday and the Juvia arrived the following morning! I had a question which was quickly answered and I've had a follow-up email checking it's going okay.
July 8, 2024
Reply from Juvia
Thank you very much
Reply from Juvia
Thanks so much Brian
Juvia works for me and the delivery is…
Juvia works for me and the delivery is always on time.
July 1, 2024
Reply from Juvia
Thank you Andy
Product is so gloopy and sticky that…
Product is so gloopy and sticky that it's really hard to use at home (dribbles everywhere and sticks to everything) and not possible for me to travel out of my house with due to hassle.
Wish I hadn't bought it to be honest - saw no benefit and it's likely to just sit in a cupboard until I eventually throw it away.
July 4, 2024
Unprompted review
Reply from Juvia
Hi Lia, a suggestion for you - mix 30ml of Juvia in a bottle of water and sip around meal times. This saves you having to take the Juvia with you. Thanks
This is a great product
This is a great product. Works for me and I have IBS for 5 years. I definitely would recommend this to others.
June 17, 2024
Reply from Juvia
Thank you
Very quick delivery
Ran out of my Juvia so placed an order. Delivery was very quick and I'm back on track👍
May 30, 2024
Reply from Juvia
Thank you very much :)
I love Juvia!
I love Juvia and the team!
Sarah who I communicated with was always helpful and informative, she made ordering Juvia fun!
The product.
I have tried many things to help with my IBS, drugs, Fodmap, other exclusion techniques and whereas I have learned many things about my IBS Juvia has had the biggest impact on how I feel day to day. I recognise that it may not work for everyone, but personally I just feel more well when I take Juvia. I would tell anyone to try it and to give it a few weeks to see the effects.
May 30, 2024
Reply from Juvia
Thank you very much Phil. Very happy to hear that it's working so well for you.
I tried to cancel my subscription by…
I tried to cancel my subscription by email no one actually looked at the email so they took money from my account and sent me the product which is rubbish anyway it doesn’t do anything has no benefits whatsoever
May 27, 2024
Reply from Juvia
Hi shaun,
Sure, I've just cancelled your subscription here.
Sorry to hear it didn't work out for you.
Many Thanks
Vicky
Excellent service
May 21, 2024
I placed an order in the evening and it…
I placed an order in the evening and it arrived next day! Brilliant customer service. The app is very informative and easy to navigate around. I like the reminders that pop up on my phone
May 21, 2024
I have requested not to send this item…
I have requested not to send this item to me again please. I don’t need it .
May 21, 2024
Reply from Juvia
Anthony, thanks for your review. You did request that product not be sent, after it had already been sent. We cancelled your future subscriptions. I don't understand your one star review as we did exactly what you asked? Please contact us to discuss.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.