My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
Company replied
Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled p... See more
Company replied
Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... See more
Company replied
Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car care plus!
Had a great experience buying my daughter her first car I was nervous about making a big purchase but the sales executive was brilliant and explained everything to me in detail so i was confident in my purchase, the protection package is perfect, peace of mind for me!, new car , car care , and a happy new driver im so pleased with JW autos and will definitely be buying here again.
September 28, 2025
Unprompted review
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well and you're happy with your car care.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very pleased with the car we recently…
Very pleased with the car we recently purchased from you. The services we received from both Krystal and Lilly was first class.
September 21, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Best shop
Truthful information with full services.
Staff are great and helpful.
Considering to get another car for my partner and it will be this shop again.
September 24, 2025
Reply from JW Autos
Thank you for taking the time in sharing your experience with us - it's great to hear that you had a positive visit to our showroom.
We’ll be happy to help you find your next vehicle whenever you're ready. We look forward to seeing you again soon!
Many Thanks,
JW Autos
fantastic Customer service
September 20, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our sales team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Seat Ateca (NK18VMM)
I brought a seat ateca (NK18VMM) in April, by June I was having engine problems and jw autos wasn't intrested with the problems my car was having, after paying garages to look at the vehicle I was told by a specialist that the car either needed an engine rebuild or a new engine. Luckily, I spoke to my fiance company, and they informed me that jw autos were liable to fix the car. After weeks of the seat just sitting there as I was unable to drive it, they decided they didn't want to pay for the car to be fixed so it was returned to them. Now 2 months later the car is back up for sale, might I add there is no discrption of the car having engine issues or having an engine rebuild or even a new one fitted, so I'm high in thinking this car still has engine issues and the car will be going back to them again after they have sold it. Although it does state the car has had 7 owners, and each owner only had it a few months at a time. My advice is to stear clear or jw autos. They look very professional, upper class company, but actually, they are scamming arseh*les!! And as for the manager who is so far up herself, it's unreal, talks to customers with no respect at all. Jw autos is an absolute joke of a company and I feel sorry for anyone that buys the Seat Ateca (NK18VMM) as you will have the same problems I had and you will get no help from the company.
April 4, 2025
Unprompted review
Reply from JW Autos
Hi Rachel,
We are very sorry to hear about your dissatisfaction. We take all customers feedback seriously, but we must clarify some important points for accuracy.
The vehicle you purchased was fully inspected prior to sale, and that time there were no reported issues with the engine. When you raised concerns we engaged with you and worked within the terms of your finance agreement to resolve matters. Unfortunately , some of the claims made in your review are not consistent with the facts of the case.
We never mislead customers about the condition of our vehicles. All cars are sold with the appropriate checks and documentation, and we always aim to resolve issues fairly and transparently. We also strongly reject any suggestion that we do not respect our customers - our team works hard to provide a professional service.
We are happy to discuss this further directly with you to resolve any outstanding concerns. Please contact us on Aftersales@jw-autos.co.uk.
Thank you
JW Autos
My experience with JWAutos was…
My experience with JWAutos was excellent from start to finish.
The team was professional, friendly and made the whole process smooth and stress free.
Everything was explained clearly, all my questions answered and never felt pressured. I am very pleased with my new car and highly recommend JWAutos to anyone looking for a reliable and enjoyable buying experience ☺️😀
September 19, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Good smooth experience
Good smooth experience of buying a new car, low pressure sales experience, easy explanation of car features & warranty cover
September 6, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very helpful and friendly
We went to JW Autos twice and spoke with the salesman Sunil Hira both times he was very helpful, polite, and he makes you feel very relaxed in the sale of our new car. we would definitely recommend JW AUTOS
September 21, 2025
Reply from JW Autos
It’s great to hear that Sunil was able to assist on both of your visits to our showroom! Your kind words will be passed on to him.
Congratulations on your new vehicle! Enjoy the drive, and thank you for the recommendation!
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
All the best
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Two happy customers.
We are two frugal freddies so we have got to be some of the hardest customers for any salesperson which is why my hat goes well and truly off to Sunny who was such an ace today. We found a great car and a good deal with JW Autos - and though its only day one, we are very happy customers so far. Thank you to the whole team!
September 20, 2025
Reply from JW Autos
Thank you so much for your kind words! We're thrilled to hear that Sunny and the team made the process smooth and enjoyable for you.
Congratulations on your new Volkswagen – it's a fantastic choice! Enjoy the drive!
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
All the best
JW Autos
Absolutely amazing service as always
Absolutely amazing service as always. Over the moon with my car that Louie matched me with. Cannot express how thankful I am for the service I have received from Louie more than once. Glad you're back. Thank you Lilly for your patience too :)
September 19, 2025
Reply from JW Autos
We’re glad to hear that Louie could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to Louie and Lilly!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Louis gave us amazing friendly helpful…
Louis gave us amazing friendly helpful service our second purchase of a vehicle from JW autos . Highly recommend ,All staff friendly quick and efficient
September 19, 2025
Reply from JW Autos
We’re glad to hear that Louie could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to the team!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Had a good stress free buying…
Had a good stress free buying experience here, sorted out my px at a good price and made sure that my budget wasn't exceeded. A good process all round and both Suni and Ash and handover girl were more than helpful.
September 18, 2025
Reply from JW Autos
Thank you so much for your kind words! We're thrilled to hear that Sunny, Ash and Lilly made the process smooth and enjoyable for you.
Congratulations on your new BMW – it's a fantastic choice! Enjoy the drive!
If you ever have any questions, do not hesitate to get in contact with us - we’re happy to help!
All the best
JW Autos
Helpful, relaxed but not pressured - great experience
Made to feel really comfortable and relaxed. Krystal walked me through various options and respected my input with what I did and didn't like. Both her and the other lady (really sorry I cant remember her name) were so helpful and I'm extremely happy with my purchase
September 16, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Everyone was polite and helpful
Everyone was polite and helpful. No pressure to buy and whole process was easy and straightforward.
September 14, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Perfect
Excellent service today. Met our family needs and the staff were attentive, helpful and friendly. Could not fault the service given. Drove away with a lovely newer car.
September 14, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Amazing team
Amazing team, Krystal was accommodating to my needs for a car. They done a test drive made sure I was happy with everything, kept me informed and very welcoming. I would highly recommend from start to end nothing was to much, I am very happy with my car and service I received.
September 9, 2025
Reply from JW Autos
Glad to hear you had a pleasant experience with us! Your feedback and kind words will be passed on to Krystal. We hope you're loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
louie made me feel welcome and…
louie made me feel welcome and was very friendly and helped me from start to finish
September 7, 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a great experience! We'll be sure to pass your kind words on to Ash and Louie.
We truly appreciate your support and hope you're enjoying your new vehicle. If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Reply from JW Autos
Thank you for your lovely review. We’re so pleased to hear that you had a positive experience with us!
Marko will be thrilled to know their friendly service made a great impression. We hope you’re enjoying your new car and we’re here if you ever need any support down the road.
Many Thanks
JW Autos
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.