John Wilkinson Heating Services Reviews 552

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the quick response times and the smooth user experience, from initial quotes to timely installations. Reviewers also frequently mention the competitive pricing and the tidiness of the work areas after completion. However, some customers also noted issues with product functionality, with one experiencing a boiler that didn't work properly from installation. A few other people also felt that the company's pricing for certain services, like landlord certificates and gas hob checks, was higher than expected compared to other local companies. Additionally, there were isolated reports of unprofessional staff conduct and concerns regarding installation quality and safety standards.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and helpfulness. Many... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers express satisfaction with their new... See more

Price

Customers consistently note positive experiences with price. Many reviewers received competitive and very... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

We can’t praise the engineer Mike highly enough. He was courteous, approachable and professional. Nothing was too much trouble and he made us feel valued customers. He explained to us at the outset... See more

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Rated 5 out of 5 stars

Brilliant, absolutely brilliant company phone Tuesday, and they came out Wednesday. Christmas Eve to fit a brand new boiler. The man who came to fit it was really very polite. Cleaned up after him ver... See more

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Rated 5 out of 5 stars

Absolutely 5 ⭐. Would definitely recommend J W heating to everyone. John came to do the survey. Very genuine nice guy. Arranged for fitting for 2 days later. Did lots of research before agreeing... See more

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Rated 5 out of 5 stars

Just had a boiler fitted by J W Heating. We had an excellent quote from this company. Boiler was installed efficiently by a fella named Dave. He arrived on time and done an excellent job. Everywhere... See more

Rated 5 out of 5 stars

Anyone looking to change or upgrade a boiler you can be confident you will get a first class service from JW Heating, very honest and sincere advice from John also a fast turn around from site visit t... See more

Rated 5 out of 5 stars

Fantastic company. They arrived, introduced themselves and were respectful of my home. They kept areas tidy, explained what needed doing every step of the way. Had a little problem with the radiators... See more

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Rated 5 out of 5 stars

Absolutely recommend this company 100% Great install a few years ago but further to this we have continued to pay for annual services and every visit is spot on Their Engineers are polite, efficie... See more

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Rated 5 out of 5 stars

We need replacing our 20yrs old boiler. John himself replied to me almost instantly.With his great experience and patient , we had a video conference so to understand my needs. Mike is a great guy pro... See more

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Rated 5 out of 5 stars

I enquired about a new boiler, the week before christmas (!) as ours had just died. Kerry from John Wilkinson rang and talked through options, then John rang to arrange which boiler and when. John wa... See more

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Rated 5 out of 5 stars

Old boiler had been deemed at risk, did a quote online with JW heating, was contacted straight away and Mike called me back with a quote. Was the best quote I had so booked in and boiler was installed... See more

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Rated 5 out of 5 stars

Our recent experience with J Wilkinson Heating Services has been excellent. John visited and advised what was required. The following week Mike & Louie turned up to complete the work. The work was don... See more

Rated 5 out of 5 stars

Absolutely top class! Enquiry made online on Saturday 28th June. Call from John with various options on Sunday 29th June. Paul came to for new A rated boiler Tuesday 1st June. Great service all round.... See more

Rated 5 out of 5 stars

Mike We have just had installed a new Worcester Greenstar 4000 boiler installed by J W Heating Services, a 1st class experience, no mess and carried out by professional, polite engineers. A real pl... See more

Rated 5 out of 5 stars

I carnt highly recommend John Wilkinson enough Over the years I have been messed about with heating engineers saying they will come and they don’t! With John Wikinsons business he lets you know when... See more

Company replied

Rated 5 out of 5 stars

I actually didn't think that service like this existed anymore.I made my initial call on Wednesday,I spoke to John personally, and he fully explained everything to me he gave me a most competitive p... See more

Rated 5 out of 5 stars

Our boiler failed during a very stressful time for the family as well as it being freezing conditions. Kerry was my initial point of contact and was absolutely amazing. Her empathy, kindness and conce... See more

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Rated 5 out of 5 stars

Thank you again for your service, delivery and professionalism. Sorted a boiler, package and everything within 2 days of an urgent boiler replacement. Dan and the apprentice were spot on rem... See more

Rated 5 out of 5 stars

Absolutely 5/5 experience from start to finish. John surveyed job, provided good quote and installed in less than 6 hours the day after. Already recommended to family and friends and they also experi... See more

Rated 5 out of 5 stars

We had a new boiler fitted just before Christmas so glad we did . Now that all this cold weather has arrived . The heating engineer was marvellous the quote and everything was really good and the... See more

Company replied

Rated 5 out of 5 stars

Personalised service,with a facetime call. The job was discussed with a bespoke quote for a limited space installation. On day of fitting: On time, professional, courteous and skillful. Leaving th... See more

Rated 5 out of 5 stars

We recently had our old boiler replaced by J W Heating Engineers. Fantastic service. From the point of coming out to supply us with a quotation. John Wilkinson was very informative and very prof... See more

Rated 5 out of 5 stars

What a great company ! I’d had a few boiler quotes and was nervous at the prospect of floors being ripped up and how big of a job it would be. Communication was great from the start, Kerry was lovel... See more

Rated 5 out of 5 stars

Made a phone call and John popped round same day to explain boiler choices and price. Fitting was arranged for following week. Mike and his apprentice came to do the fitting. Two really nice guys who... See more

Rated 5 out of 5 stars

After an initial phone call, John came out the next day to view our boiler, which was working but old, he advised us to stay with the same system as opposed to replacing it with a combo unit, this... See more

Rated 5 out of 5 stars

I spoke to Kerry yesterday morning regarding a quote for a new boiler, she arranged for John the owner to visit in the afternoon, he arrived bang on the agreed time and talked me through everything th... See more

Rated 5 out of 5 stars

So happy with my new Worcester boiler! Would happily recommend J W Heating as everything was excellent. Darren was knowledgeable and worked very efficiently - my house is now lovely and warm!

Company replied

Rated 5 out of 5 stars

Everything was spot on with JW Heating. From the initial enquiry, all the way through to installation. We were led to believe by other companies that there would be some necessary builders work. Not s... See more

Rated 5 out of 5 stars

Today we had the pleasure of Mike to fit our new boiler. Phoned John Wilkinson last Thursday for quote price quoted instilation arranged. And now fitted 9th September. Mike was so polite and a very... See more

Rated 5 out of 5 stars

Absolutely delighted with the quick and efficient service. On line request resulted in a phone call within minutes. Kerry was friendly and helpful, took the details and said that John would ring us sh... See more

Rated 5 out of 5 stars

Great product. Installed, efficiently by highly competent engineers. Friendly guys. No messing around, arrived on schedule, explained everything. I will be using this company again for any future re-m... See more

Rated 5 out of 5 stars

Thanks to JW Heating Services for currently fitted our new combo boiler. Thanks to John for a quick quotation and organised response. Many thanks to the guys , the team of installers who have done a b... See more

Rated 5 out of 5 stars

Spoke to J.Wilkinson about my Boiler purchase, lovely person , great information,and always there if I needed him, Kerry,Receptionist, friendly, so helpful, can't thank her enough brilliant Liam fit... See more

Company replied

Rated 5 out of 5 stars

I'm happy I picked this company, they are a worcester partner and swapped a leaking 15 yr old baxi boiler with a new combi worster 4000. John was quick to jump on a video call with me to assess th... See more

Company replied

Rated 5 out of 5 stars

Just excellent all the way through from beginning to end. I spoke with a member of their team and, same day, John called and visited my place, spent time going through the house and the options... See more

Company replied

Rated 5 out of 5 stars

Had 2 boilers fitted on the same day for tenants. They came at the appointment time and everything went smoothly. Happy with the service and the boilers. Happy with the communication and customer serv... See more

Rated 5 out of 5 stars

What a pleasure it was have my boiler fitted by 2 perfect engineers. Turned up on time, minimum of fuss, left 6 hours later leaving a fully functioning system. Perfection! JW Heating services defi... See more

Rated 5 out of 5 stars

Lads were fantastic, very clear on what they were doing through out the day and went through everything with me before they left. Well mannered and pleasant lads. Boiler fantastic and 10 years guar... See more

Company replied

Rated 5 out of 5 stars

Had a Worcester boiler fitted today and very happy with the excellent job carried out by 2 very pleasant knowledgeable engineers. All for a reasonable cost too. We highly recommend this company.

Rated 5 out of 5 stars

I bought a house 3 years ago and although the boiler was new, I had nothing but trouble with it. Just 2 months of living in the property and I had come home from work to the boiler having leaked all o... See more

Rated 1 out of 5 stars

Please do not be blindsided by this company!!! This man is a BULLY and I experienced it first hand with an amazing hard working engineer, he worked a two man job for one or should have been a one man... See more

Company replied

Rated 5 out of 5 stars

I was looking to change my old back boiler to a complete combi boiler. Got a qoute of boxt and the price kept going up and up.got in touch with jw heating The owner of the company John came to my hous... See more

Rated 5 out of 5 stars

We experienced first class service from the moment we first spoke with the company to installation. Practical advice that addressed all our heating problems. Very efficient service from accepting th... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Rick arrived on time for the installation, very clean and professional job, completed paperwork for boiler warranty and set the timer explaining how to use the functions of the b... See more

Rated 5 out of 5 stars

The service is always prompt, courteous and highly efficient. As a landlord I use this company for all my properties and have done so for several years

Rated 5 out of 5 stars

Amazing service! Can’t recommend enough! Quick turn around and a friendly and professional team, a great price as well! Thank you so much

Rated 5 out of 5 stars

What a great company to deal with from Kelly on the telephone, John for his help on choosing the right boiler for me arranging the day of fitting through to Mike who fitted the boiler, nobody could a... See more

Rated 5 out of 5 stars

After collating information from 3 other companies,John came to survey my boiler replacement,I found him to be extremely pleasant but most of all gave me the best information out of everyone which led... See more

Rated 5 out of 5 stars

I was recommend to use JWHS services by my son as he had used them for a new boiler and radiators I contacted them and they gave me a price there and then started the job 24hrs later Mike the engineer... See more

Company replied

Rated 2 out of 5 stars

Requested a service but noted there was something wrong with the boiler. Took 2 weeks to come out, the man who attended did some tests, turned off the boiler and left and the company wouldn't repair i... See more


Company details

  1. Gas Installation Service
  2. Heating Contractor
  3. Boiler and Heating Service

Written by the company

John Wilkinson Heating Services has been keeping homes and businesses across Warrington and the North West warm for over 30 years. Our Gas Safe registered engineers specialise in boiler installation, boiler servicing, and boiler repairs, plus central heating systems, power flushing, and plumbing. As Worcester Bosch Diamond Accredited Installers, and approved to fit leading manufacturers, we offer expert boiler installations with extended guarantees. Family-run and trusted, we deliver reliable workmanship, honest advice, and a friendly service. Covering Warrington, Blackburn, Bolton, Chester, Cheshire, Crewe, Wrexham, Liverpool, Manchester, Oldham, Stockport, Wigan, and surrounding areas. Read on for more information on our work, and please contact us if you have any questions or would like to talk to us about the best options for your home. If you would like an online quote for one of our heating services they are free and non-obligatory.

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Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

552 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

J. WILKINSON heating is very professional company

Had a quick response from John Wilkinson, he gave me a quote for a new boiler, which was the lowest I found. The boiler was installed by Mike, he was on time very tidy. Done a great job and I would have no hesitation in recommending J.WILKINSON heating.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

We had a new boiler fitted by Mike and…

We had a new boiler fitted by Mike and his team on Tuesday 25th February. What a fantastic bunch of men who were like a well oiled machine. They cleaned up after themselves and were so friendly. I would definitely recommend them.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't turn up, didn't call me

Booked to help with an oil boiler that was overheating - So no hot water, no heating. They were due to attend on a Friday afternoon but didn't show and didn't contact me. I called them to chase at 3.30pm and was promised a call back. I chased 30 mins later to be told that the Engineer was stuck on a job and now couldn't attend as he was going on holiday! So not only did they not attend, they didn't bother to inform me until I chased them twice. Left me needing to pay emergency callout over the weekend and with no heating and hot water until resolved.

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

A very efficient removal and installation

It was a very efficient removal of the old and installation of the new Worcester boiler .But it was obviously hard work and complicated too .Indeed I wondered whether it might be on a par with rocket science ! So, thanks very much again lads !

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

I've been looking to replace my very old combi boiler for some time but wasn't sure which company to use to carry out the work. I came across J W Heating services through a Google search for local boiler installers. After giving them a call for a quote I was told the owner John would give me a call back at a time that suited myself, which he did. After speaking with John, I told him I would have a think and call back the following day. He said that was fine but that he was flying out on holiday that day and I might not be able to get hold of him. After discussing the quote with my partner that evening, we decided to go ahead with the work. After ringing the office the following day I was told John would contact myself again to arrange things over the phone. 10 minutes later John rings myself back from his Holiday sun lounger in Lanzarote to finalise the details of the job. You cant ask for better service than that. The lads turned up on the date chosen, exactly on time and carried out the work efficiently. I'm a happy customer with a warm home who would highly recommend this company to anyone looking for a new boiler.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Our boiler packed up without any…

Our boiler packed up without any warning signs and we were without heating or hot water. Thankfully John organised a replacement for us at very short notice (and cheaper than other companies) and the workman was quick, tidy and very helpful. We would certainly recommend JW HEATING to anyone that needs work doing.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service & great boiler

Fantastic service and couldn’t ask for nicer people. John phoned me from his holiday to help sort out getting a new boiler and it was installed the next morning. Everything was explained to me and the gents tidied up afterwards too. If you need a new boiler then I would 100% recommend this company.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great professional team.

First class service from John and his team (Paul & George) fitted new boiler in under four hours,Respectful,clean hardworking team.Thanks All.would highly recommend. 👏

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Wow fantastic service!!

Wow fantastic service!!!
After being let down by British Gas, they gave us a very high price for new boiler and told us could not fit us in for 6 weeks, we had no heating or hot water. We didn’t want to wait that long, so rang round a few local places, then came across John Wilkinson heating. We spoke to Kerry in the morning and received a call back from John within 10 minutes, he then came to the house within 2 hours. He gave us a very competitive quote, a lot less than British Gas and also said he would fit the following day at 8.30am. The lads turned up on the dot and completed the job within a few hours, nothing was a problem. Left the house tidy and warm, can’t thank them enough, amazing company. would highly recommend!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

New Worcester Boiler

From when Phil came to service our 19 year old boiler there was an issue with the readings and thought this could be the valve and rang Worcester and after a few tests they also agreed it could be the valve
We decided after discussing with Phil it would be best to purchase a more efficient boiler and he arranged with John Wilkinson for this to be fitted the next day,what great customer service
Michael came the next early in the morning and completed the job very professionally indeed and had total respect for our house putting plastic protection from the stairs to the landing and bedroom
I highly recommend John Wilkinson Heating Sevices Limited if I could give more than 5 Stars I would
From to start to finish they were excellent and not forgetting Anne in the office, you won't go wrong in choosing this company

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Boiler Installation – Professional & Top-Quality Work!

Had a new boiler installed yesterday, and I couldn’t be happier with the service! The lads who did the installation were professional, efficient, and did a top-quality job. Everything was completed to a high standard, and they left everything clean and tidy. The new boiler is working perfectly, and the whole process was smooth from start to finish. Highly recommend their services to anyone needing a reliable and professional boiler installation!

Would definitely use them again. Thanks for the great work!

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service,both staff were…

Excellent service,both staff were polite and friendly it was amazing work and fully tidied everything up before leaving. 100% recommend,When I first called John he had explained everything about setting a new boiler up and everything is perfect with the new boiler now.
Alex

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

We had an ageing boiler replaced

We had an ageing boiler replaced. It was done in just a few hours and is working exceptionally well thanks to hard work and professionalism. All pipe work is done to a high standard and they did a good job of hiding it. We are so confident in this company that JW will continue to service the boiler for years to come. Dealing with them was very easy, polite and understanding, and I didn't feel pressured. Brilliant!

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company with brilliant…

Fantastic Company with brilliant service from the initial call through to completion of the job. A complete boiler upgrade, relocated outside, and downstairs radiators all replaced. Literally now using half the oil, for twice the heat. The lads doing the install were prompt, tidy and explained everything. Can’t recommend JWH enough.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler

Steve Ainsdale

New boiler fitted. From initial enquiry to fitting it was within a week. Competitive price and professional installation by Rick and Liam. Slight problem with Hive but was resolved immediately. Definitely recommend this company.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and great experience!

Amazing service and great experience!

I moved into a new place and had some issues with my boiler. Within 1/2 a day John had come out to take a look and within 2 days the boiler had been replaced and the old system removed.

Had a follow up issue (turned out to be unrelated) and the team were very quick to come out and get everything sorted :)

Would definitely recommend and will use again!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very pleased with my new
boiler from John Wilkinson. From my initial enquiry to the fitting of
Worcester Bosch boiler I had a first class experience.Thank you

January 8, 2025
Unprompted review

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