K9 Comfort Reviews 513

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with their orders, frequently reporting non-delivery or significant delays, and products often did not meet expectations, with some arriving incomplete or not as described. Customers also experienced extremely poor response times, with numerous attempts to contact the company via various channels going unanswered. The delivery service was consistently criticized for being unreliable, with many orders never reaching the courier despite dispatch notifications. Furthermore, people found it impossible to contact the company, highlighting a complete lack of communication and customer support.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report that their orders,... See more

Product

Clients share negative opinions on product quality and delivery. Many customers report not receiving their... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report sending numerous... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service. Many reviewers report... See more

Customer communications

Users describe negative interactions with contact, consistently reporting ignored emails and messages across... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a bed with base which arrived with no legs . I contacted company and they have ignored me . Bed not what I paid £300 for

Rated 4 out of 5 stars

Anyone know what has happened to this company , in the past I have ordered two bed from them and spare covers and not had any issues with delivery times .I would like to order more covers but seems li... See more

Rated 4 out of 5 stars

I managed to get through to Lee who had helped to provide and update on the order. It was dispatched & delivered today. The bed is of great quality & worth the delays we experienced. Thank you Lee for... See more

Rated 1 out of 5 stars

Ordered Replacement cover for my dogs bed on 11th May, no shipping info, no tracking and not received. Sent numerous emails which surprise surprise no reply !!. Still not received and by reading a... See more


Company details

  1. Pet Store

Written by the company

The U.K's most supportive dog bed. Designed to relieve joint pain.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

513 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

9 year old black lab Darcie loves…

My 9 year old black lab Darcie loves her new K9 large bolster pillow dog bed. Stretches out, plenty of room! Great that it holds its shape. Also loved by my grandkids 2 Cockerpoos!! 😃👍 Great service from Josh after placing order who always replies to emails👍 appreciated 🙂 excellent company, great customer care. X Karen R.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

First class! Top quality and great service!

We bought out first 'sofa bed' for our big male GSP about 3 years ago and it's been first class.

When we picked up our new rescue earlier in the year (she's a compact Corso X labrador) we knew it was time for another! They wash so well and the dogs love them!

We've even had friends sit on them when we've been short of space (or after a couple of beers!)

Highly recommend!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience! This is my second time shopping with these guys and I can't recommend them enough. Josh is really helpful and the bed is great quality and comes with a waterproof cover and washable outside cover which is great as my old boy is becoming incontinent.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service and bed

Great bed. My dog loved it as soon as it arrived and fell asleep in it. I think this is going to do wonders for her bones and joints!
Customer service was amazing too… they were a little busy so order came in 7 days, so I messaged there fb page, Josh got in touch and asked me for my tel number, Josh gave me a quick call to apologise and reassured me that my order will be on its way!
The bed is amazing and of high quality!
Thanks again

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and excellent quality…

Excellent service and excellent quality of product. Over the moon with our jumbo sofa bed! Cooper is 10 years old and needs that extra comfort and being 50kg we've struggled to find a bed suitable for him, but they have plenty of room to share, and Holly is 25kg so not small. Honestly, perfect!

October 31, 2024
Unprompted review
Rated 4 out of 5 stars

I love the bed

I love the bed. My dog is still getting used to it. There were a few issues with delivery but Josh was great and very helpful.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome

Absolutely awesome. My 13 year old arthritic boy used to sleep upstairs, but he can’t do it anymore. We had a word in his ear and he agreed to sleep downstairs (he’s a collie - he understands. No stair gate or doors involved). He would change location multiple times in a night. Sometimes on the sofa if he felt he could manage it. But he was never properly comfy. Had this bed for 2 nights. Now, you can set your watch by this boy. Breakfast at 0730. Nap time 1300-1630. Dinner time 1630. No deviation. EVER. Except the last 2 nights. We literally have to turf him out of bed. We wait until about 9ish. He’s worked out the pillow bit at one end. He doesn’t roam about. He absolutely loves it. Total bed pig. I think he’s warmer as he’s off the floor and the consistency and support helps his joints. His daddy loves it as he’s now in arms reach for strokes down the side of the sofa. BEST BUY EVER!

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and customer service.

We’ve had these beds for a long time. A great product that our large breeds love! We’ve recently bought extra covers and the customer services was great. Buy with confidence… your dogs will love it!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

I think this is a great product.

I've been searching for a decent bed for my 70kg dog since I got her. I've had her 3.5 years and have bought about 5 beds since. I was never happy. I almost resulted in buying a mattress for her (a cot size one). But I found this site and thought I'd just give it a go. I've never seen my dog more comfortable. Really happy I bought it.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was great

Customer service was great. I was worried as I hadn't heard anything regarding the delivery date. I just emailed the company and they came back quickly letting me know due to high demand product was out of stock. They offered me alternative but I didn't mind waiting a little longer.
Beds came few days later.
Well packaged.
Both beds are very comfortable and great quality. My dogs seem happy with them.

October 8, 2024
Unprompted review
Rated 2 out of 5 stars

Over priced and cheap materials!

*sigh* so after waiting over a week for a cover and no reponse, immediately after this review, lo and behold, phone calls and emails. Asked me to remove my review and he would give free postage for the non existent covers but oh they would be in stock the next day. No email to say tgere is a delay 🤷 I got seriously annoyed and cancelled the order. Weeks of trying to find covers elsewhere drew a blank. So back to k9beds and ordered covers that clearly stated were in stock.
That was 25th Oct.
I have been emailing and text messaging asking if they have been posted. £6.52 for postage remember, thats next day delivery price!!
I have been ignored.
It would appear the only way to get in touch is to leave a bad review.
Then you are bribed to remove it.
How many people have changed bad reviews i wonder?
So Josh, where are my covers? Why are you ignoring me?
Guess i'll be cutting the bed up to fit it in different covers 🤬

Over priced and cheap materials!
Bought the sofa bed about 2 years ago.
Zip broke off 1st time removing the cover.
Ordered the "heavy duty" cover ... After 1 wash the inside disintegrated.
Have now had to order another cover.
£6.52 postage for what is a small parcel! A week later and i am still waiting for it.
No tracking number provided. No email to say its been dispatched.
As others have said, no response when you contact them.

November 25, 2023
Unprompted review
K9 Comfort logo

Reply from K9 Comfort

Hiya Fiona,

I can’t locate any email from you however I have emailed yourself and rang you (with no answer). I’ve also requested your info from Trustpilot so that we can make contact. If you respond to the email or phone call I’ll be able to resolve this.

Can I check you have emailed info@k9beds.co.uk ?

Thanks

Josh

Rated 5 out of 5 stars

Fantastic bed

Fantastic bed. My 8 year old boxer suffers with arthritis and she loves her new bed and it has really helped her movement. Well worth the money excellent product

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfaction

I cannot fault the service that I had received. The website was quick and easy to use and the deliver service was spot on. I ordered the sofa style orthopaedic bed and also purchased the extra strong and clean cover (which I recommend). My boy has loved his new bed and I’m so happy with the purchase. I
.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using these beds for years…

I have been using these beds for years now and now my second mastiff is using it, quite frequently not only the dog sleeps on it my granddaughter also falls asleep on it with the dog 😂, I have found it to be very therapeutic and very robust as my dogs have all been over 60kg and the bed is still as good as the day it arrived, the only thing I have had to buy is a new waterproof cover in all the years we have had it.

September 23, 2024
Unprompted review

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