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Kaboodle Ticketing Reviews 

5,245
•
TrustScore 4.5 out of 5

4.4

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach to resolving issues quickly and efficiently. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times to inquiries. However, some customers also noted issues with the booking process, experiencing difficulties with double bookings or incorrect entries, and feeling that goodwill was lacking when trying to rectify these errors. A few other people also felt that the customer service was unhelpful or unresponsive in certain situations, particularly when seeking specific information or trying to modify existing bookings.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and responsive... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the quick, responsive, and... See more

Service

Reviewers mention positive feedback about service, highlighting the team's friendly, professional, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers appreciating the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more

Rated 5 out of 5 stars

Had purchased a ticket for We Out Here then a family event meant I am unable to go. Spoke to Olivia from the customer care team and she talked me through the whole process of cancelling my ticket and... See more

Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,245)

748 reviews in the last 12 months

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Rated 5 out of 5 stars

Car park refund

I bought a car park ticket which I didn’t need to and was given a full refund by Olivia. Normally if you purchase something by mistake you get told that you are unable to get a refund, so it was very nice to get the refund. Thanks to Olivia

February 23, 2026
Rated 5 out of 5 stars

Ticket transfer

I wrote an email about transferring my ticket, and the customer service replied quickly to my email and solved my issue.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Care

I’m very happy with the service I received at Drunsheds. Georgia was incredibly helpful, patient, and responsive to all my questions. She explained everything clearly and made sure I had all the information I needed. Her support made a big difference, and I’m very grateful for her help. Thank you!

February 21, 2026

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