Ka'Chava Reviews 

I ordered two bags of the chai as a chai lover. I didn’t think they could be that horrible. I was wrong. They offer a return policy even if it’s open I’ve only used one scoop to make one drink out of the first bag. The second bag is unopened. They will only take one return per flavor, so please do yourself a favor if you order this freaking brand do not order two bags only order one and see how you like it. Customer service was not helpful. If I could describe the flavor, it taste like 1 million year old fossil that I ground up. Cheers.

Do not use this company, the rip off their customers and don't care! You ask to speak to a manager and they refuse to get you over to one, they just keep telling you they cannot do so.
This company is a joke!!!! Their powder tastes like chalk too!!!

I’m extremely dissatisfied with this product. I ordered both the chocolate and vanilla a high price tag and was overcome with extreme gas and bloating and constipation when I used it. I stopped drinking it and my gas and bloating started to regulate but I had to take laxatives as it blocked me up so bad! I contacted customer service to return an unopened bag and hopefully get a refund for the bag that I used three times and they said the only thing they would do is send me a new flavor if I sent that one back and paid for shipping. That’s a red flag if a company is not willing to back up their product within 10 days of purchase. I also had to add a banana to the smoothie, otherwise it tasted like chalk and gritty. I guess the truth of the matter is is you can’t really beat Whole Foods that our bodies can assimilate. You can’t do good nutrition with sketchy powders that taste like garbage.

They automatically send an order without an email reminder. And they can never cancel the order and their return policy is terrible. I don’t recommend this company.

It's way too expensive for what it is - and it has an artificial aftertaste.

Tastes off, overpriced for what it is, decided to cancel my subscription 5 days before the next order would be shipped. The company still processed my order, the cancellation did not take, and then they gave me a runaround with return. Claimed they would give me a refund "just this once" for the product I did not order, but then in the fine print later in the email said it would be a store credit. They also wanted me to pay for shipping.

Scumbag bullshit basically, don't give them your credit card info.

Gives me almost an instant headache. Company will not accept returns/refund the purchase of unopened items.

I bought the chocolate, seeing that they claimed a 30-day return policy. The taste is just awful! I emailed to get the return info and was told, I can only exchange for a different flavor. I’d have to return on my dime but no refund. If you can’t make claims it’s returnable, it tells you they do not stand by their product. An absolute waste of $70

Kachava touts a risk-free experience. However, if you want a store credit or a new product, YOU PAY TO RETURN the product. It tastes terrible. You have to drown it in fruit to make it taste good. Try something different.

I had high hopes for the Coconut Acai flavor after reading positive reviews, but unfortunately, it tastes like chalk; completely undrinkable. When I contacted customer service about an exchange, I was told I'd have to pay return shipping on a $75 bag. That's not a solution; that's passing the cost of a bad product onto the customer. I won't be purchasing again, and it's a shame, because this interaction alone is what lost my loyalty.

This company has zero United States based customer service they offer a point system but will not let you redeem points they also will not let you delete your credit card information from their system once you cancel your account they keep it and God knows what they do with it then because they aren't under United States law or jurisdiction

Canceling a subscription is a tedious and laborious process. I have canceled my subscription on 3 occasions. The first one was without issue. The deliveries stopped until I resumed the subscription. The second and third cancellations were problematic. Deliveries continued without my consent. There are multiple pop ups that must be navigated through, each of which is leading the user to continue the subscription. In any event, the management team has made it difficult to cancel a subscription. This results in increased sales and reduced customer satisfaction.

The product is fine, albeit at the high end of the cost spectrum.

Worst customer service in the industry. Their loyalty program is also a joke. Even though my husband and I have spent thousands of dollars with Ka'Chava and still treated VERY poorly. Will be taking our business elsewhere.

I placed an order for product and later received 2-seperate shipments. 1-was my actual order and the other I had no idea about. I logged into the Ka Chava webite and found that I had been signed up for a subscription for the order I placed, and also for a second subcription I knew nothing about. I contacted Ka Chava support and was told I could only receive a credit for 2-out of the 4-products that they randomly shipped me an order for. That credit could be used on their website AND will not go back to the source of payment.

it's a scam to automatically setup customers for a subscription for the product of their one time order, and then to add another subscription ontop of that which a customer will NEVER get their money back.

Do not order through Ka'Chava.com

You will be scammed!!!

0 star. Impossible to cancel your subscription.. and when you do they send just 1 more to aggravate you.. and charge your card of course

Bait and switch tactic about continued shipment of more product without authorization when ordering product for first time is not a good business practice.

The products are fine, customer service is a nightmare. I've spent probably $2000 on their products over the years. If you have an issue they just don't care and it's obvious.

Cannot trust this company! I had a subscription I canceled in February when I learned of lead being found in their shakes. In December, I received an email which made it seem like my subscription was still active (after receiving nothing since I cancelled in Feb.) I reached out to Customer Service immediately and they confirmed my subscription was cancelled and I would not be charged. THEN 1/1/26, I was charged (despite customer service saying I would not be.) They then blamed me saying that I made an adjustment in September that triggered the subscription. The only thing I could have done in Sept was log in to confirm my subscription was cancelled (which should never trigger a reactivation or new subscription.) Since I cannot trust this company now, I filed a dispute with Paypal, but not only has Kachava stopped replying to my emails, they told paypal that this charge was valid. Run away from this company and their lead-laced products and unscrupulous practices. I am shocked they are getting away with this!

Not very flavorful, and the love it guarantee is a joke! If I don’t love something I sure don’t want credits to be applied in my account. I want my money back!

I was a customer since 2022, my last order took over two weeks to be delivered. $~70 something dollars for a single bag of protein powder to take two weeks is such a sad joke.

Their customer service experience changed and the customer service might as well be a an AI chat bot because it was one of the most cold do nothing responses I’ve ever received. A form of gaslighting is what I’d compare it to.

There are much more affordable, efficient and better protein sources that can be shipped overnight for less money and less hassle. They’re good at branding and marketing but not much else. They don’t disclose the lead levels in their product either. Red flag in my opinion.