Kaegreel you're half top boots are terrible on rocks, I thought I was walking barefoot, there's no support in your shoe's. They look good in the picture online but in reality their no good. They may w... See more
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Recieved sandals I paid $56 for and paid an additional $16 for shipping. The sandals arrived wrapped in cheap plastic and tape. They were poor quality and I tried to return them. The company insisted... See more
First off the size was wrong and tag labeled “46” instead of normal sizing number. Big time run around via email on requesting an exchange. Person stated they would give a $7 refund and 20% off if I w... See more
Sandals appeared to be shipped from China, not Michigan, based on unusable tracking info. They were never delivered. My recommendation is to buy from a known supplier no matter how good the price l... See more
Company details
Written by the company
Kaegreel | Redefining Comfort with Every Step About Kaegreel At Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain. Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails. Why Choose Us? Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear. Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges. Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price. Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions. Our Commitment to You We understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions. Experience the Kaegreel difference today—where innovative foot health meets timeless style. Quick Links Explore Our Collection: [www.kaegreel.com] Sizing Guide & Support: service@kaegreel.com Our Story: https://kaegreel.com/pages/about-kaegreel-com
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1.7
Bad
176 reviews
Replied to 26% of negative reviews
Typically replies within 1 month
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Scammers
First off the size was wrong and tag labeled “46” instead of normal sizing number. Big time run around via email on requesting an exchange. Person stated they would give a $7 refund and 20% off if I wanted to reorder them, however, this was after they suggested I give the shoes to someone who could wear them! I told them to give me a refund that I would not purchase another pair and was told I would have to cover return cost. They are scammers out of China, do not waste your money, go to a reputable site for shoes that generally always accept exchanges and refunds. They will never get another purchase from me I am assure you!
January 6, 2026
Unprompted review
Do not buy anything from Kaegrel.
I bought a pair of bare feet shoes from Kaegreel. I ordered a size 13 and received a Size 11. Or size 45. Very very small. Cannot get my foot in the. So I email customer service and not email response. Just press catcpa and get run around so many times. Comment is constantly wrong match. Then the website closes and I start over again. I spent two hours trying to return these shoes. Never buy anything from them. Roy Bridgland
January 5, 2026
Unprompted review
Just don't order from this company
Just don't order from this company
They blame you for shoes that don't fit and ask to send pictures. Wasting your time. Then I was offered 12 dollars and 20% off new order and keep the shoes and would that be satisfactory. Not. Most likely will never get my money from these crooks
December 26, 2025
Unprompted review
Kaegreel snow boots that were…too small and were NOT marked anywhere for sizing.
Received Kaegreel snow boots that were very small, but did not have any sizing marked on the boots anywhere. Contacted them and they told me sizing was marked. Not so.
They offered me a $4 refund and 20% discount on another pair. I told them I wanted to return with a full refund. Not sure this will happen
This is AI generated response with basically NO customer service. Last email said they were extremely busy and may take a while for further response.
I should have known better. When there is no customer service phone # stay away.
Just another Chinese scam company.
I do not recommend doing business with Kaegreel,.
December 29, 2025
Unprompted review
I an still waiting for my order one…
I an still waiting for my order one month later. Now it has dissapeard from info about order. Dont trust this company. I really wanted those shoes. :(
December 31, 2025
Unprompted review
cheat-to-win
sizing is way too small and reply to return request was laughable - multiple messages avoiding resolution . save your energy. this is a cheat-to-win chinese business.
December 31, 2025
Unprompted review
Worst company in the world
Worst company in the world. Completely refuses to communicate after you give them your money. Sent me the wrong shoes but no way to return them. Stay away.
December 17, 2025
Unprompted review
I requested exchange for wrong size on…
I requested exchange for wrong size on a Friday . I received an email on Monday offering me $4 and a 20% discount to keep the shoes. When I responded No thank you, the following day I received an email offering me $6 refund and a 25% discount, I responded no thank you and the following day received an email offering me $8 and a 30% discount and attaching a return form to complete that includes all of the information located within the email. There is no way I am purchasing another pair of shoes from this seller. Aside from the wrong size, the workmanship is shotty. They mirror a croc bottomed slipper, certainly not the recovery shoes they were marketed for.
December 19, 2025
Unprompted review
Reply from kaegreel.com
Hi Deborah Imbach,
We’re truly sorry for the wrong size and the back-and-forth you experienced. We understand how frustrating it is to repeatedly receive “keep it” offers when you simply wanted a clear exchange/return solution.
At this point, our support team will prioritize your request immediately. Please reply with your order number and confirm whether you prefer a full refund (return) or an exchange (your correct size), and we will send the return instructions right away and handle this without further delays. We also apologize that the product did not meet your expectations, and we appreciate your feedback.
Regards,
Kaegreel Team
If you want or need to return the shoes…
If you want or need to return the shoes you receive, it will take several emails to arm wrestle a return address from Kaegreel. And the return address is in Guangzhou, China. The least expensive USPS rate is currently $32 for a 1 lb package. Good luck.
December 3, 2025
Unprompted review
Reply from kaegreel.com
Hi Charles L,
We’re very sorry for the frustration this caused and understand your concern about return shipping costs. You shouldn’t have to “arm wrestle” for a return address, and we apologize for the poor experience.
Please reply with your order number, and our support team will send the return address immediately and provide the available return options (including any cost support we can offer) before you ship anything. We want to make this as easy and fair as possible.
Regards,
Kaegreel Team
Five stars for kaegreel's customer care
I bought a pair of kaegreel shoe along with an accessory. The shoes came in no time, but there was no paperwork or mention of the accessory in the package. I contacted support to ask about it and immediately received a standard response confirming they'd look into it. Not long after, Amy followed up with the tracking information and an explanation. Quick, clear communication and excellent service-couldn't be happier 😊
September 3, 2025
Reply from kaegreel.com
Hi there,
Thank you so much for taking the time to share your experience with Kaegreel. We truly appreciate your support, and we’re really happy to hear your shoes arrived quickly and that the overall communication left you feeling confident and taken care of.
We’re also very sorry for the confusion when the package arrived without any paperwork or mention of the accessory. We completely understand how that can feel—when you place an order for multiple items, you expect everything to be clearly documented and easy to confirm the moment you open the box. Not seeing the accessory listed can immediately make you worry that something was missed, and you shouldn’t have had to wonder about it.
In some cases, accessories may ship separately depending on warehouse availability, packing schedules, or inventory location. However, even when items ship in separate parcels, we agree that we should do a better job of making that clear upfront—either with an insert in the box or clearer order notes—so customers don’t have to reach out just to confirm what’s happening. Your feedback helps us improve, and we’re already working on making our packing slips and shipment notifications more transparent to prevent this kind of confusion in the future.
We’re glad you contacted support and that you received a quick acknowledgement. And we’re especially happy to hear that Amy followed up with the tracking information and a clear explanation shortly after. That kind of fast, precise follow-through is exactly what we aim for: when a customer asks a question, they deserve real answers—not delays, not guesswork, and not being passed around. We’ll be sure to share your kind message with Amy and our customer support team, because feedback like this really motivates everyone and reinforces the standard we want to hold ourselves to.
If there’s anything else you ever need—questions about sizing, product care, the accessory itself, or help with a future order—please don’t hesitate to reach out. We’re always here, and we’re grateful to have you as part of the Kaegreel community. 😊
Regards,
Kaegreel Team
Couldn't wear the cheap boots because…
Couldn't wear the cheap boots because the zipper came right off. They claim i damaged it by not zipping it up correctly...what does that mean. This is a pathetic overseas company with cheap merchandise and even worse customer support. Don't buy from them
December 12, 2025
Unprompted review
Reply from kaegreel.com
Hi there,
We’re truly sorry this happened. A zipper coming off is not acceptable, and we understand how disappointing it is—especially when you were excited to wear the boots. We also apologize that our previous explanation sounded like we were blaming you. That is not our intention, and we agree the wording was unclear and frustrating.
To resolve this fairly, our team would like to help right away. Please reply with your **order number** and a **clear photo/video of the zipper issue**, and we will offer a solution immediately—**a replacement or a refund**, depending on your preference and stock availability.
We take product quality and support seriously, and we appreciate you bringing this to our attention so we can improve.
Regards,
Kaegreel Team
This is a scam company
This is a scam company. Boot pair were two different sizes. Sent photos of inside length of both boots and KAEGREEL refuses to reimburse me. They give you a run around and try to deflect any resolution.
Avoid at all costs, this is a scam operation.
SM
December 12, 2025
Unprompted review
Reply from kaegreel.com
Hi SM,
We’re truly sorry you received a mismatched pair—two different sizes is a serious packing/quality issue, and we completely understand why you’re upset. We also want to be clear: **Kaegreel is not a scam**, and we do not refuse to help when a verified issue occurs. If you were given the runaround, that’s not acceptable and we sincerely apologize.
We want to resolve this properly and quickly. Please reply with your **order number** and the **photos you mentioned** (including the size labels inside each boot and the measurements). Once confirmed, we will arrange a **full refund or a replacement**, based on your preference—you should not be stuck with unusable products.
Thank you for bringing this to our attention, and we appreciate the chance to make this right.
Regards,
Kaegreel Team
Stay away
Stay away. They mixed up sizes on my order and then failed to return or exchange. offering $4 and $6 refund. scam company
December 12, 2025
Unprompted review
Reply from kaegreel.com
Hi there,
We’re truly sorry for the wrong sizes and for how this was handled. You should not have been offered small partial refunds when you were requesting a proper **return or exchange**—we understand how that feels dismissive, and we apologize for the frustration it caused.
We want to be clear: **Kaegreel is not a scam**, and we will resolve incorrect-size orders. Please reply with your **order number** and confirm whether you prefer a **full refund (return)** or an **exchange (correct size)**. Our team will prioritize your case and send the return/exchange instructions immediately so this can be fixed without further delays.
Regards,
Kaegreel Team
Everything from communication to…
Everything from communication to delivery was top-notch.The footwear itself is amazing .As a retired soccer player, coach,and business owner, I've been living with a life-changing injury and constant pain.Since switching to this footwear,my back and leg pain have improved dramatically.I'm moving more, exercising,and actually enjoying my days again.Thank you so much .
December 10, 2025
Reply from kaegreel.com
Hi there,
Thank you so much for taking the time to leave such a meaningful review. We genuinely appreciate it, and we’re incredibly happy to hear that everything—from communication to delivery—felt smooth and supportive from start to finish.
Most of all, thank you for sharing your story. As a retired soccer player, coach, and business owner, you’ve clearly spent years pushing through demands that most people don’t fully understand—staying active, staying responsible for others, and still showing up every day even while dealing with a life-changing injury and constant pain. We can only imagine how exhausting that can be physically and emotionally.
Hearing that our footwear has helped improve your back and leg pain, and that you’re moving more, exercising again, and actually enjoying your days—this is exactly why we do what we do. Comfort isn’t just about “softness,” it’s about getting some freedom back: being able to walk, stand, and live with less hesitation and less fear of the next flare-up. Your message means a lot to our entire team, and we’ll make sure it’s shared internally.
If you ever want tips on fit, break-in, care instructions, or which style might work best for specific daily activities, please don’t hesitate to reach out. We’re always here to help you stay comfortable and keep moving forward.
Thank you again for your trust and support—it truly means the world to us.
Regards,
Kaegreel Team
This company will not respond to emails and offers no warranty of any sort. Stay away from them!
This company will not respond to emails. Its products are poorly made with cheap materials and poor fits. It is a scam and highly advise to
STAY AWAY AND DO NOT ORDER ANYTHING FROM THEM
November 20, 2025
Unprompted review
It’s the small details that make a big difference.
Sometimes it really is the little things that set a brand apart. I appreciated the fast shipping, the quality of the shoes, and the fact that my usually fussy feet and ankles actually like both styles I chose. The fabric storage bag for the shoes was a lovely touch, and the whole “comfort plus cool” vibe really works for me. I normally live in my Dansko shoes and boots in the winter, so this pair from Kaegreel Unisex Waterproof Warm Plush Lined Outdoor Snow Ankle Bootsis a refreshing change. THANK YOU!!
December 4, 2025
Reply from kaegreel.com
Hi there,
Thank you so much for this thoughtful review. We truly appreciate you taking the time to share the details, because it’s exactly the kind of feedback that helps other customers understand what our products feel like in real life—especially if they also have “fussy” feet and ankles and are picky about what they can comfortably wear.
We love what you said about the little things. We put a lot of care into the full experience, not just the product itself—so hearing that you noticed and appreciated the fast shipping, the quality, and even the fabric storage bag genuinely means a lot to our team. Those small touches are intentional: we want opening the package to feel like you’re receiving something thoughtfully made and carefully prepared, not just another generic shipment.
We’re especially happy to hear that your feet and ankles actually like both styles you chose. For many customers, comfort isn’t just “soft,” it’s stability, warmth, and the ability to move through the day without irritation building up over time. When someone says their feet usually complain but these feel good—honestly, that’s one of the biggest wins we can hope for.
And your “comfort plus cool” comment made us smile—because that’s exactly the balance we aim for. A lot of winter footwear is warm but bulky, or stylish but uncomfortable. Our goal with the **Kaegreel Unisex Waterproof Warm Plush Lined Outdoor Snow Ankle Boots** is to deliver something you can actually live in: cozy lining for cold days, dependable traction and protection, and a look that still feels modern and wearable with everyday outfits.
We also really appreciate the comparison to Dansko. Dansko has been a go-to for many people for years—especially in winter—so for you to say our boots are a refreshing change is a huge compliment. It tells us we’re meeting a high bar in terms of day-to-day comfort and practicality, and we don’t take that lightly.
Thank you again for your trust and for your enthusiasm—it truly energizes our whole team. If you ever need anything (fit questions, care tips to keep them looking great, or suggestions for another style that matches your winter routine), please reach out anytime. We’re always here to help, and we’re grateful to have you with us.
THANK YOU!! 😊
Regards,
Kaegreel Team
Kaegreel is a SCAM!
Kaegreel is a SCAM!
Do NOT give this company your money!
Shipped from China via slow boat. Sent to incorrect address, so never received.
No customer service... I mean zero.
No attempt to remedy the situation.
Utterly let down.
December 3, 2025
Unprompted review
Reply from kaegreel.com
Hi Chase Carpini,
We’re truly sorry you’ve had this experience, and we understand why you feel so upset—if an order shows delivered to the wrong address and you can’t get clear help, it’s incredibly frustrating.
We want to be very clear: **Kaegreel is not a scam**, and we do not take situations like this lightly. We ship orders with tracking, and when something goes wrong in transit (misdelivery, address scan errors, or carrier mistakes), we **will** work with the carrier and the customer to resolve it. If that didn’t happen in your case, then we sincerely apologize—we failed to support you the way we should have.
To fix this as quickly as possible, please reply here (or contact us) with:
* **Your order number**
* The **email used at checkout**
* A screenshot of the tracking status (if available)
Once we have that, we will **immediately review the delivery scan** and offer a clear resolution: **a full refund or a replacement**, depending on the investigation result. You shouldn’t be left chasing updates or feeling ignored, and we’re sorry that this has been your experience.
Thank you for bringing this to our attention—please allow us one chance to make this right.
Regards,
Kaegreel Team
Garbage shoes
Junk company with a junk product and a junk refund policy. I bought 2 pairs of snow boots from this company, and both pairs are too small despite the website saying they'll fit up to a 1/2 size larger. Furthermore, the insoles for one of the shoes did not fully fit in the shoe and left a large gap that scratched the hell out of my foot in the 3 minutes I had them on. I took a picture of this defect to return and was told by their customer "service" that the insole could be removed and replaced, so it wasn't a defect. They then offered me a $4 refund (less than 5% of my original order) and 20% off another pair. Talk about insulting. The quality control and assurance process is a failure, and the customer "service" is even worse. Screw this company.
December 3, 2025
Unprompted review
Junk poor quality
Junk poor quality, not water proof, zipper broke first use,no support for foot, extremely poor customer service, Chinese company and Chinese quality.
Giving zero stars was not an option or that is what I would have given.
December 11, 2024
Unprompted review
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