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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and clear explanations, making interactions pleasant and productive. Many people highlight the fantastic customer service and tech support, noting their efficiency in resolving issues and guiding users through features. The app itself is frequently described as easy to use, intuitive, and a valuable tool for managing clients and streamlining workflows. However, some customers also noted issues with the app's functionality, mentioning it can be buggy, has problems with picture uploads, and lacks a comprehensive food database. A few people also expressed dissatisfaction with the app's interface, finding it confusing or basic, and experienced difficulties with logging in and terms and conditions.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers consistently note positive experiences with the app's user experience. Many reviewers find the app... See more

Application

Customers had positive experiences with the app. Many reviewers praise its ease of use, intuitive design, and... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and knowledge of the staff.... See more

Based on these reviews

Rated 5 out of 5 stars

I've looked at a few apps but never quite found what I wanted - mostly the dashboards were confusing and not very easy to use. I've just had a great introductory call with Pam, who very quickly helped... See more

Rated 5 out of 5 stars

I had a meeting with Mijara to get help with a few questions about Kuhan’s app, particularly around client check-ins and tracking workout progress. Mijara was extremely kind, patient, and helpful, pro... See more

Rated 5 out of 5 stars

We booked a call to get some of our questions answered and Mijara was able to answer our questions AND show us some features that she thought would be helpful - and we were SO excited that she did bec... See more

Rated 5 out of 5 stars

Fantastic customer service! As I upgraded my plan, I booked a call to walk me through all the new features and how to make the most of them. Shear was fantastic at guiding me through all the setting a... See more


Company details

  1. Software Company

Written by the company

Kahunas is an online coaching platform for personal trainers & coaches to manage their coaching clients. We are a community driven company where our coaches and personal trainers can decide what we create next to keep improving our platform for their coaching needs and clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Pam is great

When having back end tech issues I booked a call with Pam. She was able to guide me through the process and get things figured out very quick. Great experience

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Right decision

I am grateful to Shear for taking me through the Kahunas software. I am much confident that I made the right choice for my business

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I am only just starting my journey with…

I am only just starting my journey with Kahunas , I had my first call today to decide if they can assist me with my vision. After the call I can say that Pam was extremely helpful and I'm confident that I will continue and will be launching with them soon.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I HAVE BEEN WORKING WITH SHEAR

I HAVE BEEN WORKING WITH SHEAR. SHE IS ABSOLUTELY BRILLIANT. ONE OF THE KINDEST AND NICEST WORKERS IVE EVER WORKED WITH. SO INCREDIBLY HELPFUL AND VERY KNOWLEDGABLE ABOUT EVERYTHING KAHUNAS! AN ABSOLUTE CREDIT TO THE TEAM !!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Slick 👌🏾

It's been such a seamless process. I got stuck when it got to some of the more techincal parts of the set up so organised a call with them and Mijara was so knowledgable and helpful...resolved my query in one hit and was able to help give me advice on additional stuff too.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

New coach experience

I've looked at a few apps but never quite found what I wanted - mostly the dashboards were confusing and not very easy to use. I've just had a great introductory call with Pam, who very quickly helped me understand the key features without overwhelming me. She gave me some great tips to get started, and swiftly dealt with an admin issue I had. Really great start to this and as a new coach starting out - just one less thing for me to worry about.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

I came with a lot of questions

I came with a lot of questions, and Pam was amazing! She answered everything I needed as well as shared some of the vision and "roadmap" of what the future may look like in the app. Afterward, we recieved a recording of the call to refer to, as well as her personal calendly for further questions.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Kahunas are a company that goes above…

Kahunas are a company that goes above and beyond to help people using their app as they have made clear to me today. Only last night I made a mistake and accidentally purchased an upgrade when trying to view more information in said upgrade, I had flagged this up to the AI chat bot and unfortunately when I was trying to claim my refund they were already closed as it was 9pm. This morning as I woke at 5am I had received an email saying that they were in the process of sorting my refund and that it will be with me very shortly. Not even 2 hours have gone by and the refund has already been processed into my bank account. Shear was very kind and helpful also, though it was a very quick interaction (which I wasn’t expecting as it usually takes a lot of time) it was very pleasant. Amazing company, definitely using them for my coaching time.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very useful app, human help very useful!

Had a detailed meeting with Pam today to go through the features of the app. Pam was very helpful very friendly and able to explain very clearly all the features of the app and how to work it. She’s help me to understand how to use many of the features and given me the confidence that if I have any problems in the future, I can book another call to speak directly with someone who can help.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Shear…

I had an amazing experience with Shear . She explained every detail about using Kahunas with such clarity and patience. Her support was outstanding, and she has a wonderful, friendly personality that made the whole process enjoyable.

February 3, 2026
Unprompted review

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