Probably the worst car company we have used. They gave us a car which broke down on day 2 and we had to jump start it every time using borrowed jump leads. We called to report the fault and they said... See more
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See what reviewers are saying
This was our fourth car hire from this company and as always great service with quality vehicle. The car was picked from Katowice Airport branch, where the staff was very helpful and efficient. Great... See more
Company replied
Can’t fault Kaizen rent at all, the cars are good condition, the staff are very friendly and efficient and the deposits get returned quickly! kaizen is my go-to car rental when in Poland. :-)
Company replied
Always amazing service, clean and well taken care of cars. I rent 2/3 times per year. Flexible pick up and drop of points which is great. Waiting times on the phone to support a bit long but eve... See more
Company replied
Company details
Written by the company
Świadczymy usługi w zakresie najmu krótko i średnio terminowego pojazdów. Proponujemy wypożyczenie samochodów na dni i miesiące. Posiadamy nowe auta różnych marek i różnych segmentów (A, B, C, D, SUV, VAN, dostawcze, premium). Nasze oddziały znajdziesz na KaizenRent. pl Obsługujemy klientów indywidualnych, małe i średnie firmy oraz duże floty. Przykładamy największą wagę do bezpieczeństwa podróżujących, a także do rzetelnej obsługi klientów. Nieustannie pracujemy nad udoskonaleniem rozwiązań dla naszych klientów oraz wewnętrznych procesów, aby zapewnić naszym partnerom biznesowym jak najwyższą jakość świadczonych usług. Każdego dnia poszukujemy drobnych ulepszeń, ponieważ proces doskonalenia nie ma końca.
Contact info
Bema 8, 59-300, Lubin, Poland
- 76 727 99 99
- obsluga@kaizenrent.pl
- kaizenrent.pl
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Very bad experience Kaizen Gdansk
Very bad and first time experience from the car rental provider when i have been charged full tank equivalent for 20% of refuelling and service. Not even an invoice nor fuel rate to evidence this. When raised with the provider all they have done is given me a late pick up charge which meant to be raised at the beginning of experience not after. Definitely avoid at any cost and don’t expect to be communicated if they need to charge you extra. Will be claiming this through credit provider, shame cause i have had very good experience with all other car rental companies and Kaizen is not one of them.
May 6, 2025
Unprompted review
Reply from Kaizen Rent
We're really sorry to hear about your experience – that’s definitely not how we want our customers to feel after renting with us. We understand your frustration, especially when it comes to unexpected charges and lack of clear communication.
If there are any fees you believe were applied incorrectly or without enough explanation, please get in touch with our claims team. We're more than happy to take a closer look and explain everything in detail – including fuel rates and any other charges.
We genuinely want to sort this out and make sure you're treated fairly. Your satisfaction means a lot to us, and we’d really appreciate the chance to make things right.
Picked up a hire car from Krakow…
Picked up a hire car from Krakow Airport to drive in Poland for 4 days. Am a tourist so a little anxious hiring a car after reading reviews from my previous hire Wheego (cancelled and hired with Kaizen instead). Pricing was really good and booked online. When I arrived, they took my credit card for a deposit (£800), asked for uk license and filled out some paperwork.
Sadly they did not have the car I requested (Hyundai i30), which I got a Toyota CHR instead. I wasn't too bothered as long as it was automatic thats all that mattered.
Showed me the condition of the car on a tablet marking all dents/scratches and asked me to check the car myself aswell as take pictures.
Got the car, was immaculate inside and did confirm the damages on the outside which I took pictures of the whole car. Car was in good working condition also and was nice to drive around Poland for my trip.
Upon returning, I simply parked the car back in the same bays in the multi story that I collected the car from, went to the front desk and handed my keys back.
They sent me two seperate emails, one from when I picked the car up showing me a pdf and photos of the damages that the car had prior to picking up. Second email showed the condition the car had been returned in as well as some pictures of the car.
Overall very simple and good experience with Kaizen Rent, would recommend to any tourists looking to drive around Poland :)
May 12, 2025
Unprompted review
Reply from Kaizen Rent
Ethan, Thank you for sharing your experience – we're really happy to hear everything went smoothly and that you felt comfortable renting with us during your trip to Poland. We appreciate your understanding about the change in car model, and we’re glad the Toyota CH-R worked well for your needs. It's also great to know the pick-up and return process was clear and straightforward.
Thanks again for the recommendation – we’d love to welcome you back on your next visit!
Best regards, Kaizen Rent Team
Excellent rental agency!
Excellent rental agency!
We rented vehicles from them during both of our stays in Krakow, and everything went perfectly each time. The cars were like new, the prices very competitive, and the staff friendly and helpful.
The agency is conveniently located at the airport, which is a big plus.
I highly recommend taking the full insurance option — it’s not much more expensive and gives you peace of mind throughout your stay.
I 100% recommend this agency!
May 6, 2025
Unprompted review
Reply from Kaizen Rent
Clara, thank you for your wonderful review! It means a lot to us that we met your expectations. We appreciate your trust and look forward to your next visit.
Great rates
Great rates, great service. Never had a problem with kaizen, been renting with them for years everytime i visit poland. I like dealing with the smaller branches in the city. Better and friendly customer service.
April 30, 2025
Reply from Kaizen Rent
Dear Client,
Thank you for your wonderful feedback! We're thrilled to hear you've had consistently great experiences with us over the years. We truly value your loyalty and appreciate your kind words.
I do recomend
Very good customer service, affordable prices, car was in perfect condition. Drivers who drop off and pick up the care were in contact with me and easily contactable. No waiting, drooping off and picking up procedure went very well.
April 14, 2025
Reply from Kaizen Rent
Dear Kasia, Thank you for your review. We're thrilled to hear you had such a positive experience with our customer service, pricing, and vehicle quality. It's great to know our drivers were easily contactable and the drop-off and pick-up process went smoothly. We appreciate your opinion and look forward to serving you again soon. Regards, Kaizen Rent Team
Picked up the car in Wroclaw and was…
Picked up the car in Wroclaw and was very pleased with the service provided. The gentleman informed about possibility of buying extra insurance but was very professional and was not forcing anything when I said I already have my yearly insurance for rentals. Car return was very smooth and the deposit money was refunded a few hours later. Thank you.
March 26, 2025
Unprompted review
Reply from Kaizen Rent
Dear Andrew, Thank you for your fantastic review! We're delighted you had such a positive experience with our service in Wroclaw. We appreciate your kind words about our professional staff and smooth car return process. We look forward to serving you again on your next visit. Regards, Kaizen Rent Team
Totally unacceptable behaviour
Totally unacceptable behaviour. All invoices in Polish. They claim I made a damage. I had the car insured and sent them the policy but they withdraw the amount on my account anyway. Never use this company.
March 25, 2025
Unprompted review
Reply from Kaizen Rent
Thank you for sharing your feedback. We’re sorry to hear about your experience and fully understand how frustrating such a situation can be.
As we do not have full details of your specific rental, it's difficult for us to assess exactly what happened. However, from your message, it seems you may have used a personal insurance policy. Please note that not all external insurance policies cover rental vehicles or the specific conditions related to damages – this could potentially be the reason for the charge. That said, we are absolutely open to reviewing this matter in detail.
We kindly invite you to contact our Claims Department (reklamacje@kaizenrent.pl), who will make every effort to clarify the situation and find a fair resolution.
Regarding the invoices – we understand this might have caused inconvenience. As our services are provided in Poland, our accounting system is aligned with local legal requirements and all official financial documents, including invoices, must be issued in Polish, particularly in the event of tax audits or regulatory checks. We’re happy to assist with translations if needed.
We remain open to discussion and hope we can find a satisfactory way forward together.
Went to pick up the car in Krakow…
Went to pick up the car in Krakow airport. Received a car from different century . No displays , nothing modern . Went back and asked to downgrade category to lowest but with car play. Was told not available even two Yaris were parked at level 5.5. Liars . Returned key , don’t agree to drive a car from a Flinstones area . Enjoy you free money Kaizen. Never again .
April 9, 2025
Unprompted review
Reply from Kaizen Rent
Thank you for sharing your feedback. We're truly sorry to hear that the vehicle did not meet your expectations. We always aim to provide a positive experience for every customer, so it's disappointing to learn that we fell short in your case.
Please note that just because a car is parked on-site does not necessarily mean it's available for rent – it may already be reserved or undergoing maintenance.
We appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
I rented a car again in March (first…
I rented a car again in March (first time in January) and all went smoothly. No issues with return and the whole process was quick and easy. Highly recommended.
March 23, 2025
Unprompted review
Reply from Kaizen Rent
Adrian, thank you for choosing Kaizen Rent again! We're thrilled to hear that your experience was smooth, quick, and easy. Your high recommendation mean a lot to us. We look forward to serving you on your future car rental needs. Regards, Kaizen Rent Team
Hidden costs
DO NOT RECOMMEND. AVOID AT ALL COST. Hidden charges everywhere.
March 22, 2025
Unprompted review
Reply from Kaizen Rent
Adam, We're deeply concerned about your experience and the hidden charges you encountered. This is not the standard we aim for at Kaizen Rent. We take your feedback seriously and would like to investigate this further. Please contact our customer service team so we can address your concerns and work towards a resolution.
Kaizen Rent
Adrianna
Scammers beware!!! They stole 250 zlotys from my card for washing the car, and they gave me a dirty one, non-working air conditioning, a faulty car, bad customer service, they are thieves and scammers .. You give it a wide berth
March 22, 2025
Unprompted review
Reply from Kaizen Rent
Thank you for your comment. However, based on the details, we suspect that this review may be a duplicate of a previously posted complaint regarding the same case. Instead of sharing the same concerns multiple times, we encourage direct contact with our claims department to resolve the issue efficiently.
To clarify, the air conditioning in the vehicle was checked upon return and was fully operational. Despite this, during the rental period, we made several attempts to reach out and arrange a vehicle exchange, but unfortunately, we were unable to establish contact.
Regarding the cleaning fee, it is only applied when a vehicle is returned in a condition that requires additional cleaning. If you believe this charge was applied unfairly, we invite you to submit a formal complaint so we can review the matter thoroughly.
We encourage direct communication to find a fair resolution.
Excellent customer service
Excellent customer service, friendly and helpful ❤️
Competitive price and super quick service.
The car exactly as ordered with low mileage.
"Dirty car " policy needs improvement I suppose.
Overall excellent 👌
Thank you!
March 19, 2025
Reply from Kaizen Rent
Adam, thank you for your positive feedback. We hope to serve you again soon.
We received a fine because it was not specified in the rental.
Terrible experience. When we rented the car on the website, there was no mention that dogs were not allowed. As a result, we traveled across the whole city with our dog, only to be told in a patronizing manner that dogs were not permitted. Where were we supposed to leave the dog after such a trip? Was it supposed to vanish into thin air? Why weren’t we informed about this in advance—neither on website nor anywhere else—is beyond me. Not a single email mentioned that dogs were prohibited. In the end, we were fined for having the dog in the car, because we would have taken it with us no matter what—we are not going to abandon our dog for some car. First of all.
Secondly, I wasted 30 minutes and a lot of nerves trying to find the trunk release lever. There were no instructions anywhere on where it was located, which side, nothing. The technical support team itself didn’t know where this fuel tank opens. That’s the kind of technical support it is.
March 14, 2025
Unprompted review
Reply from Kaizen Rent
Lena, we’re sorry to hear about your experience and appreciate you sharing your feedback. Our rental policy does prohibit to carry animals in our vehicles, and this is stated in our terms and conditions. We’re wondering if you reached out to us before your trip to check on this? We understand that this information should be more easily accessible, and we’ll make sure it’s clearer on our website—transparency is important to us.
As for the fuel flap issue, we have a diverse fleet, and fuel cap mechanisms can vary from car to car. We understand how frustrating this must have been, and we did our best to provide guidance over the phone, explaining that the flap needs to be pressed to open. We appreciate your patience and will take this feedback into account to improve our support.
We respect your opinion and take all feedback seriously. If you’d like to discuss this further, feel free to reach out to us.
Reply from Kaizen Rent
Thank you for your positive feedback! We hope to serve you again soon!
Just what I needed.
Recently rented twice in 2 weeks and I’m satisfied with service, renting and returning cars straight forward bit of walk to car park but cars easy to find.
Mostly important they didn’t try to find some micro scratches and charge fortune like some of theirs competitors.
I can definitely recommend them.
March 7, 2025
Reply from Kaizen Rent
Adam,
Thank you for your positive feedback and recommendation! Your satisfaction is our priority, and we look forward to serving you again soon.
Great service at Modlin Airport…
Great service at Modlin Airport recently. Got upgraded to a bigger car and the service was outstanding!
February 27, 2025
Unprompted review
Reply from Kaizen Rent
Beata, thank you for your positive feedback. We hope to serve you again soon.
Reply from Kaizen Rent
Michal, thank you very much, we invite you again!
Additional charges when picking up late.
I rented a car through Wizz Air recently at Wroclaw Airport. Paid full rental amount online. When I turned out at the Ariport I was told that now I have to pay for out of hours pick up fee and cleaning of the car if I don't want to be charged at the end. I believe this type of fees should be included in rent price and charged at the time of booking, rather than when you turn up at the airport. Other than that had a smooth experience
February 15, 2025
Unprompted review
Reply from Kaizen Rent
Daniel Wozniak, Thank you for your feedback. We would like to clarify that your voucher specifies which charges are paid at the time of booking and which are due at the rental desk as "Pay at pick-up." The fee was charged correctly according to the booking terms.
We kindly encourage you to review your voucher again to avoid similar misunderstandings in the future. We appreciate your understanding and are glad to hear that, apart from this, you had a smooth experience.
Best regards, Kaizen Rent
Reply from Kaizen Rent
Marcin, thank you very much, we invite you again!
Unsmiling, unhelpful, unforgettable
At Wroclaw you employ a group of young people who act like they are doing the job unenthusiastically while waiting for something better to come along. They can't be bothered to smile or make you feel valued, just tiresome. Everything appears to be too much trouble for them. People came and went in the time it took for the young man dealing with me, perhaps 20 minutes. I understand it must be tiresome having to speak English to foreigners but my wife is Polish and he couldn't even be pleasant to her. I know they do these jobs day in day out but for customers hiring a car may only be an occasional event so not everybody is familiar with the procedure. The 'couldn't give a toss' attitude extended to the cursory nod in the direction of where the car might be in the car park, he couldn't even tell us the colour of the car to help find it quicker. On our return a week later (ie today 0900) the same young man didn't even look up from his laptop and acknowledge our presence with a simple 'good morning' or 'Hello', I have learned by now that a smile would be out of the question without some major cosmetic surgery. Not a word of welcome or thanks for my business. Do you think I will want to use Kaizen again? No chance, I won't use them and I certainly won't recommend them to friends. Miserable and unhelpful doesn't win customer loyalty.
February 15, 2025
Unprompted review
Reply from Kaizen Rent
Dear David, thank you for sharing your experience. We are very concerned about the level of service you encountered in Wroclaw—this is certainly not the standard we strive for. We have already escalated this matter to the manager responsible for this location to thoroughly review the situation and take appropriate action. We will do everything we can to improve the quality of customer service at this branch. Once again, we sincerely apologize for your experience and appreciate your valuable feedback.
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