Kajakk og Fritid AS Reviews 

Fantastic service👍 Very nice person in the shop in Drammen. Recomend this store😁

I ordered a replacement part for my damaged bicycle from, but after waiting four days, I received a different product. When I contacted customer service, they said that I had received the correct product, just the picture on their website did not match the name of the product they sent me.
Now, I have to go through the hassle of finding and ordering the correct repair part again, which means another week without functioning bicycle.

Very quick response through both chat and e-mail when having questions regarding potential buy and also after receiving the goods (in our case; electrical bikes).
Positive and honest replies regarding different models of bikes and supplies.
Available and good support also outside the stores opening hours.

Excellent service, both in person and on chat/mail, very helpful with good knowledge on the different items

Very serviceminded personnel. I will certainly take contact with them another time, and I recommend Kajakk og Fritid AS.

Had a problem charging the battery on my e-bike. The battery and display were sent to the kayak and leisure workshop for a check. problem found and I got a new battery under warranty. great customer service.

I bought the jason momas bike 2023 in july last year and started using only when i came home after holiday in august. Things were fine but sometimes motor just died ans had thought its bornal. Then comes fall and battery starts working half its capacity and according to what i read could be just normal. Until came to january it gets lesser capacity and motor start making loud noise. Got in touch with kajakk and told me to come and check.
The bike was fixed after 40-45 minutes battery and motor was replaced for free and for me that is super amazing. The motor is super quiete now and battery capacity is like 3 times. I am very very happy. Its like a new bike again. Appreciate the help og Eric he saved my day :) thank you for being kind and helpful. I used my bike to delivery and pick up my kids so its amazing to get help.

Easy to get in contact with Kajakk og Fritid AS.
Quick answering back.
No problem with converting the order.
Friendly and supportive.

I got excellent service at Kajakk & Fritid when buying my first electric bike. I had many questions and concerns and the employee guided me safely through the whole process. She was very patient and knowledgeable. Thank you!

Thank you so much for a great service in the store, Kajakk og Fritid Forus, and the customerservice. I will recommend this store to everyone I know.

Great Communications regarding the service and timeframe for getting parts.

Serviceminded and pleasent staff.

Had problems with my E-bike, type Fosna Ragnar, because after 3 months, the speedometer stopped functioning, and the electrical motor gave no support to the pedals. The error message on display was not mentioned in the service-book.
Support department of Kajakk og Fritid AS gave me a reply after 3 days, and the proposed fix with correcting the position of magnet on back wheel did the trick. Bike is good as new !

Kajakk og Fritid has a good customer service!

Sent me at new seat to my rowing machine when a fabric failure was on my new machine.

Very quick feedback on the inquiry, and solution-oriented. Shipped items from one store to another in a very short time. Very pleased.

Great qualty products!
Fast deliveries.
Good helpdesk.

Company is selling faulty products and not even trying to hide it. They sent a list of things which mostlikely are not working already together with order confirmation and send a manual how a user suppose to fix it on his own. They not answering phone calls and replay to emails once per 1-2 week. It took me almost a month to get a return ticket for a SUP which I couldnt use due to a leaking valve and faulty pump. Most of the emails were just repeating how I should fix things on my own (in my brand new unused SUP!) even though I wrote several times that I did everything what they suggest in their "solving-problems" manual. I asked for a new SUP or money back, but they still sent me the old SUP back saying that everything is fine. The SUP valve has been leaking from the first pumping and a pump didn't have sealing o-ring. I do not recommend anybody to buy anything there.

Very good customer service. My issue was solved very fast

Bought an e-bike. Shipment and everything was good, website was perfectly fine. When I got the bike the front wheel was damaged. Customer service then fixed this quickly by informing they would send a new one by mail, and I also ordered a lock for the bike. When I got the package there was no new wheel, but two tires, and the lock came without mount or key... A new tire was then ordered again, however, after 9 days I still have no shipment confirmation. So I have now had a new bike for over one month that I cannot use.

Perfect service! Solid products and quick response👌