Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. #2 of 2 best companies in Musical Instrument Store
  2. #2 of 2 best companies in Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad business

The smaller skin was used. When I took to have the skin installed. They said the smaller skin was too small.The bass skin was missing black tar like substance in the middle and was also too small also. A friend who ordered from the same company had a bad experience as well. For someone who is inexperienced I was not advised properly. They were more interested in the sale than advising or making sure I ordered the right thing.

December 17, 2023
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Have you tried to contact our Customer support for the issue you’re having with the size? We can be reached at info@kalakendar.com or by calling 416 - 463-3111, the information is listed on our website and all the emails we send out during your order process. We offer complimentary customer support for all most anything you purchase on our site; shipped directly by us. In most cases we can also trouble shoot the issues you’re having remotely; avoiding the costs of shipping it back to us. The difference purchasing from a local music shop and big box online store; our business is run by musicians for other musicians. I would suggest if you’re having an issue with your purchase; please come to us first so we may assist and try and resolve the problem you’re having.

It seems like there are some half-truths being said and perhaps you need to vent out your frustrations on someone. We were always willing to resolve the issue you're facing, but since you've made a false accusation towards us, it needs to be addressed. First off; the sizes of the drum heads which were shipped to you; are per your order, You had ordered a 6" and a 9" which should also be marked on your drum heads shipped, please also review you e-invoice emailed to you. Now if you've measured incorrectly; that's something out of our control, however we also have a measuring guide online to help customers who are "inexperienced". Plus if you're still not sure, why didn't you just give us a call to help you determine the correct size? As for the "black tar" you never ordered any dholak masala...so it was never shipped to you. More importantly; Any experienced installer knows that Dholak Masala CAN NOT be preinstalled on the drum head prior to fitting/wetting it.

Lastly, and I find this almost laughable; we don't use or have high pressured sales people to sell drum heads. We're musicians for other musicians our time is dedicated towards the promotion of Indian music everywhere. There is no record in our system that you called, not even an email advising you on what to purchase; other than the email you sent to us stating that "shipping prices are too high".

Rated 4 out of 5 stars

A very nice harmonium

A very nice harmonium. Tuning is excellent. A 10 inch visible crack on the board just below the keyboard is a bit disapointing. Otherwise a very nice instrument.

December 21, 2023
Rated 5 out of 5 stars

Love this place

Everyone who works in this establishment is absolutely wonderful. Very uplifting place to visit. I went for maintenance on my shruti, almost left with a sari because the lady downstairs was just so lovely

November 1, 2023
Rated 5 out of 5 stars

I highly recommend Kala Kendar Music

I just received the items I ordered today and it was exactly the correct size. I am very happy with the service. Kala Kendar Music contacted me several times about the other drum head I need but they didn't have the size in stock as it was an odd size. I recommend them for hard to find ethnic instruments. Also impressed with the quality of the drum head I did get.

September 2, 2023

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