Kamikoto Reviews 

982
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I m very impressed and wow by KAMIKOTO. Their product is of highest quality and their customer service is just impeccable. Delivery is prompt. KAMIKOTO replaced a brand new knife set out of goo... See more

Rated 5 out of 5 stars

Beautiful knives arrived quickly in gorgeous wooden box. The quality is very high. Also the customer service (I had a question before I purchased) was exceptional.

Rated 5 out of 5 stars

we ordered the kuro bundle which also came the 13 inch yanagiba slicer and 4 piece steak knives. we unfortunately received a cuka bocho cleaver instead of the steak knives, so we contacted the service... See more

Rated 5 out of 5 stars

Was watching “off grid with Jake and Nicolle” and was impressed with Jake’s ability to make the recommendation for always having quality knives!! The order was flawless and appreciated the email from... See more

Company details

  1. Kitchen Supply Store

Written by the company

Handcrafted Japanese Ibaraki Steel Knives; known for the Kanpeki Knife Set and the iconic Santoku 7-Inch Chef's Knife. Each blade pays tribute to the centuries-old craft of knifemaking, and is handcrafted with precise attention and care, employing traditional skills handed down by expert knifemakers through the centuries. Kamikoto knives are solemn blades made for a lifetime, crafted for chefs and knife enthusiasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

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4.7

All reviews

(982)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall a positive purchase

I've had an overall excellent experience with this service. They provide quick and efficient replies to inquiries, which I really appreciated, and the delivery process is impressively swift. The product itself is of excellent quality—extremely sharp and well-crafted. The knives arrived packaged securely, although one of the knife boxes had a broken hinge upon arrival, which felt flimsy considering the value of the knives.

The website is user-friendly and easy to navigate, making the purchasing process straightforward. However, there is a notable downside—unexpected customs and shipping charges that arise after the purchase is completed. Unfortunately, these additional costs aren't communicated upfront, leaving customers with the dilemma of either paying them or risking not receiving their order. While the quality of service and product is commendable, clearer communication about hidden costs or a more transparent breakdown of charges would significantly enhance the overall customer experience.

April 4, 2025
Rated 5 out of 5 stars

Kamikoto - fantastic products and top notch customer experience

Kamikoto has delivered their promise! Love it.
I had bought a Kanpeki knives set from Kamikoto in 2018. Absolutely beautiful and superb quality.
The knives set was stored in the original wooden box in my home country for a few years as I was living abroad. When I recently opened the box, the black handles of the knives have white spots. I tried to wash it thoroughly but the spots remained. When I emailed to Kamikoto to enquire what I can do, Kamikoto just asked for the invoice details and immediately offered to send me a new set. No further questions asked. I was kept in the loop in the entire delivery steps. Wow!
This is a true customer centric company. It honored its promise of the limited lifetime warranty as well as providing great communication to the customers.
Kamikoto, you have gained my full support!

March 22, 2025
Rated 5 out of 5 stars

Best knives ever!

These smooth cutting knives are wonderful. So well made that they last. We've just added more of them to our collection and are extremely satisfied with them.

February 24, 2025
Rated 1 out of 5 stars

Ordered beginning of February and still…

Ordered beginning of February and still have not received product.

February 5, 2025
Kamikoto logo

Reply from Kamikoto

Dear Glen,

Thank you for your review.

We sincerely apologize that your order has not been received on time. Upon investigation, you used a PO Box address and your order was available for pick up on February 15th.

We sent you the tracking details through your email on March 3 and noticed that the status changed to "DELIVERED" the day after, March 4, 2025. We also sent you follow-up emails to confirm if you indeed received the order.

If you have queries or need further assistance, please don't hesitate to reach out to us at support@kamikoto.com. It is an honor to serve

Kind Regards,

Kamikoto

Rated 3 out of 5 stars

Loss of documents

They did not send the documents that was needed to the customs. I had to write to them to ask them to send it to me, so I could send them to the customs.
And that is nothing you should have to do as a customer.
But I got the papers the day after I requested them. So that was positive.

January 15, 2025
Kamikoto logo

Reply from Kamikoto

Dear Fia Älander,

We sincerely apologize for the inconvenience caused by the missing documents for customs clearance. We regret that we let you down with this experience—it is the exact opposite of what we pride ourselves on.

We are grateful for the opportunity to help you on this matter. Rest assured we take this seriously and have improved our processes to make sure all necessary documents for shipping are fulfilled for faster delivery and better service.

Please do not hesitate to reach out to us again if we can be of any further assistance. It is an honor to serve you.

Rated 5 out of 5 stars

So far so good

These knives are beautiful and appear to be very good quality as well as being scary sharp. How well they'll hold an edge, and how difficult it will be to sharpen them with the unique blade design is where I'll reserve my final review on how much I like them. As of now I'm enjoying them quite a bit.

January 15, 2025

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