Stay away from these kind of unprofessional travel agents . You won’t feel like a customer once you pay the money . There is no support no help from the travel agents . Just Rubbish stay away coz ther... See more
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See what reviewers are saying
We enjoyed 3 days trip to Devon and Cornwall. Covered all the places as per itinerary. As a bonus we also visited Stonehenge which was not part of the plan. Both tour guide and the driver were very... See more
Company replied
Bad experience. Unprofessional staff. Went to Durdledoor in April. Could not see the main arch there because of the misguidance by their staff. We were directed into wrong direction and then they... See more
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We took the 3 days tour to Scotland in kandala travels. The entire tour was well planned and executed. All the view points included in the iternary plan are covered. Surprisingly we were also t... See more
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Company details
Written by the company
Kandala Travel is one of the leading travel agent and travel management company in the U.K. As a family business, we are constantly refining our services to meet our wider customer's needs. We offer fantastic value flight tickets to all Indian destinations including Delhi, Mumbai, Hyderabad, Amritsar, Bengaluru, Delhi, Mumbai, Hyderabad, Ahmedabad, Amritsar, Chennai, Bengaluru, Goa, Kolkata and many other destinations. Find cheap flights to Dubai, cheap flights to Thailand, cheap flights to Bali, cheap flights to Bangkok, Pakistan, Sri Lanka, Kenya, South Africa, Middle East, Singapore, USA, Canada, Japan, Australia, New Zealand and rest of the World. Call us for an unbeatable hotels and holidays worldwide. We operate Coach, minibus and private van tours in England, Scotland, Ireland and Europe. This year we have added more and additional coach departure to cater ever growing customers choices. All our coach tours with onboard professional tour managers aiming to deliver first-class services, carefully designed itineraries are complemented by authentic Indian meals to please every customer. We offer wider choice of itineraries at best price to suit all travelers, families, groups and communities without compromising at the quality and services. As a MICE travel management company, we understand corporate and organisation's requirements and develop event programs, itinerary aligning with their business goals. Our dedicated event manager and event's team render services at the best. Having thousands and thousands of happy and repeating customers Worldwide, we are joining to all social media platforms to serve even more customers. We are open 7 days a week from 6AM till midnight and look forward to welcoming you. We are Kandala Travel and we enhance your holiday experience. Happy Bon Voyage.!!!
Contact info
167-169 Great Portland Street Fifth Floor London, W1W 5PF, London, United Kingdom
- 02084326910
- info@kandalatravel.com
- kandalatravel.com
3.2
Average
25 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Stay away from these kind of…
Stay away from these kind of unprofessional travel agents . You won’t feel like a customer once you pay the money . There is no support no help from the travel agents . Just Rubbish stay away coz there is plenty of travels agents near us ……….
December 29, 2025
Unprompted review
Reply from Kandala Travel
Dear Rabi Maharjan,
Thank you for taking the time to share your feedback. We are truly sorry to receive a negative review, especially as it comes in the midst of our ongoing efforts to resolve your concerns through email, telephone, and WhatsApp communications.
We understand this arose when Qatar Airways denied boarding to one child due to passport validity requirements for a Nepal on-arrival visa (less than 3 months remaining). As a result, an adult chose to accompany the child, leading to a no-show for those two passengers on the onward journey, which unfortunately made that portion non-refundable under the airline's policy.
Throughout, our team communicated via phone, WhatsApp (while you were at Heathrow and after arriving in Kathmandu), and email to explain the options. We advised on speaking with airline staff at the airport for all but possible option but it did not worked. So post the travel dates we seek approval from Qatar Airways for allowing the re-issuing for non-used segment for those travellers denied boarding at London Heathrow. Once approved, we confirmed the applicable reissue charges, including any fare difference, plus no-show penalty and admin fee.
We regret if any of our communications caused confusion or added to your frustration, and we sincerely apologise for that. Your experience has highlighted that needs clarity during challenging situations.
We're glad we've now been able to resolve this directly with you, including assisting with rebooking for the remaining family members, and we appreciate your understanding and patience in learning that airlines have strict policies about no-show and our efforts to get resolution to reissue the ticket.
I am sure you accept our proactive customer service both while you were stranded at the airport and after part of the family member reached Nepal and assuring our best support at all times compared to those online and offline travel agents.
If there's anything more we can do to help, please don't hesitate to reach out.
Best regards,
Operations Manager
Kandala Travel
Gayathri Geyyer
Thank you Kandala Travels for all your efforts and support with our Scotland trip. We did enjoy every minute of our 7 day trip. Firstly the 9-seater van was in excellent condition and was very comfortable. The tour guide, Mr. Kamaljit SIngh ji, was much more friendly and helpful than anything else in the tour. Mr. Kamaljit Singh ji was very polite, considerate and helpful at all times. The accommodation at all stops was clean, neat and comfortable. The food served as per the itinerary was also very good and delicious. We missed a couple of attractions, but that was entirely due to our time keeping. Overall we enjoyed the trip in every bit and will surely recommend to family and friends. Lastly but by no means the least, we appreciate the time and efforts put in by Deepu to make our trip a grand success. Thank you.
July 30, 2025
Unprompted review
Scotland tour 3days/2nights experience…
Scotland tour 3days/2nights experience was good, love the trip and sightseeing.
May 24, 2025
Unprompted review
Thanks for arranging the trip to Devon Cornwall
Thanks for arranging the trip to Devon and Cornwall for 3 days as private tours. We really enjoyed the trip. Although, visiting the places in the itenary , we felt like we were rushed and in a hurry. We needed more time to explore the places. Maximum time we got for each place is like 1 Hour. Accommodation in Leonardo Hotel Plymouth was extremely a remarkable experience with complimentary breakfast included. But for the dinner I think seats could have been reserved for the entire group in one table instead of separate tables. The food was really good, but it was a long wait for food and water.
Driver Ravi, was so friendly and helpful.
Thanks again
Regards
Priya
May 30, 2025
Unprompted review
Lack integrity and can rip you off if not careful
I did a last minute booking for the 3 days glimpse of Scotland trip and was one of the worst mistakes i did in a long time! First of all they wanted me to pay adult fare for my 12 year old child and with extreme difficulty and persuasion they considered as child with bed! They are saying 12 year is adult everywhere and ofcourse they had to pay only child ticket for her everywhere!
Pros: The hotel we stayed in Glasgow was alright and the Ben Nevis cable car experience was good! The dinner was good for one night and visited the Harry Potter bridge!
Cons: The trip wasn't well timed or planned seamlessly! Most of the time was spend on looking for way to get a parking or waiting for the tour admin to get tickets! And when we go to any places we were given just 5 mins or 15 mins and rushed without sometimes even seeing what we paid for, especially at the Edinburgh castle! And he even says that we will be left behind if we are late but we have waited for the admins to come back on bus for half hour plus! We missed few spots even though it wasn't really our mistake it was put on the people travelling!
In addition I had bad experience trying to cancel as my daughter got unwell and they have policy of taking all money if it's a day before! After much talking the director was okay to give as much he can but he mentioned he had less passengers that trip and will consider if anyone can be replaced! I didn't want to loose such a huge amount! Later morning I got a mail asking for medical certificate for any reimbursement and they know we don't have that for sickness a while back! So basically they tacticallly didn't want to reimburse! And more over the main thing that I hated was personally making us feel bad for sales persons time talking to me which basically was to consider a child as a child! Their integrity is pretty bad in my experience even though they hit some booking they did not help! And yes he even collected 1£ each for the Harry Potter bridge visit!(felt very petty)
So if you have option to travel on your own or friends place to stay or travel with always consider that option if freedom of time to see and enjoy the place is priority along with saving some money!
I am writing a detailed review as others don't get into trouble and loose if this not what they are looking for!
April 18, 2025
Unprompted review
Reply from Kandala Travel
Dear Soja Jaffar,
Thank you for your feedback regarding your recent 3-day Glimpse of Scotland trip. We deeply regret any inconvenience you experienced and appreciate the chance to respond to your concerns while clarifying certain points.
We note that over the past two years, you’ve frequently inquired us about last-minute bookings, often seeking significant discounts or cancellations with reasons we couldn’t verify. Again when making booking you held one of team member on hold for 1.5 hours past our office closing time, still we patiently answered all your questions while you were constantly bargaining to get maximum discount on your booking.
However, we’re pleased to hear you enjoyed the Glasgow hotel accommodation on our tour, the Ben Nevis cable car, one of the dinners, and the visit to the Glenfinnan Viaduct (commonly known as the Harry Potter Bridge). However, we’re sorry the trip did not fully meet your expectations.
On the matter of pricing for your 12-year-old daughter, our policy, clearly stated on our website, classifies children aged 12 and above as adults for most tours, as we are charged adult rates for certain tour components. After extensive negotiations from you, we made an exception by accommodating your request charged your daughter with a bed at a reduced rate. We aim to be transparent about all costs, though it is clearly published on the site and regret any misunderstanding.
Regarding the itinerary, we acknowledge that logistical challenges, such as traffic jams on M8, coach parking and ticket collections, can occasionally disrupt schedules. Specifically, at Edinburgh Castle, the ticket printing machines were down for nearly 30 minutes, an issue beyond our control. The castle staff joined our tour manager to personally apologize to the group for this delay. Despite this, we’re sorry you felt rushed during the visit. Time limits are set to keep the group on track, but we’re actively reviewing our planning to enhance pacing and communication. We also note that our tour manager observed your daughter enjoying the tour, and we’re glad she was able to participate fully despite your initial concerns about her health.
Concerning the £1 fee for the Glenfinnan Viaduct visit, this optional stop, not part of the standard itinerary, required a contribution to the National Trust for Scotland, as explained by our tour leader before we take you to the attraction, who provided receipts for the proof of the payment. Rest all group did not raised any concerns and contributed their share. If you are not happy to pay this you should have remain seated in the coach while we parked at the attraction to save your £1 and avoided visiting this attraction. We’re sorry if any staff interactions made you feel uncomfortable.
On your cancellation request, our policy requires a medical certificate for refunds within 24 hours. Without documentation, we couldn’t process your last-minute cancellation request, despite your claim of your daughter’s illness, followed by a different explanation regarding her condition. Our director explored options, but this wasn’t feasible due to the last-minute nature of your request, made just hours before departure. We regret any perception of unfairness; our goal is to balance policy adherence with customer care.
Your feedback about our communication has been shared with our team to ensure more empathetic and professional engagement. Regarding your request for a home drop-off, our fixed drop-off points are designed for efficiency and fairness, and we couldn’t accommodate a deviation.
While we strive to accommodate our customers, we must maintain consistent policies. We have retained all relevant WhatsApp and email communications for clarity.
To address your experience, we’d like to offer a 10% discount on a future multi-day tours , subject to availability, as a gesture of goodwill. We value your feedback and hope to provide a better experience moving forward.
Sincerely,
Kandala Travel
Big No for kandala travels
Recently we picked kandala travels for a 3 day Scotland trip from 24th Aug to 26th Aug , we had a horrible experience with Bus amenities
Air conditioning inside the bus is stopped working from 2nd day of the trip for back half of the bus and we felt suffocated and nauseous through out the trip
Toilet inside the bus was smelling very bad throughout the trip which is added to the lack of air condition
Bus driver was rude and he was rushing and scolding the passengers throughout the bus for later coming into bus for few minutes . We were travelling with our aged in-laws so they had to rush all the time for toilet breaks.
Food experience: breakfast provided are not indian and have very less options for vegetarians
We were given 30 mins time for picking lunch all the days and 10 min toilet break which was hard to meet this timelines if queues are very big
We didn't had a proper lunch for 3 days and we travelled with our 3 year old kid who became cranky because of lack of proper food
Dinner : first day dinner was ok but the second day we were taken to a new restaurant around 10 that restaurant was packed with other bus tourists (3 bus people) we had to wait till 11 and queues are very big and bale to eta around 11:30 and most of the food items are finished we adjusted with remainings
No shopping time for souvenirs long hours journey without air conditioners
In conclusion, I would strongly advise against booking any tours with Kandala Travels. It was a thoroughly disappointing and frustrating experience, and I believe it would be a grave mistake to entrust them with your vacation plans. Save yourself the energy and frustration and look elsewhere for a more enjoyable and relaxing travel experience. Kandala Travels is a big NO
August 24, 2024
Unprompted review
Scotland cities and highlands tour at it best.
I took 4 days Scotland trip and it was very good experience with kandala travel. Hotel accomodations and Restaurants selected are too good. We covered all your itinerary. Fortunately weather was good to explore Scottish high lands. Also we covered Lake district, Glasgow, Edinburgh city.
One down side of the tour I felt was timing. It was struggle to follow timing throughout the tour.
Overall I was good experience and would recommend this tour.
Special Thanks to Pramod who leaded and guided the tour very efficiently as he could. He provided all the information about each tourist spots. Glengoyne Distillery visit he managed was very good experience
May 4, 2024
Unprompted review
Reply from Kandala Travel
Dear Anand Kodgire,
Thank you so much for sharing your experience with Kandala Travel on your recent Scotland cities and Highlands tour. We are thrilled to hear that you enjoyed the beautiful landscapes, hotel accommodations, and restaurants we selected. It’s wonderful that the weather cooperated, allowing you to fully explore the beautiful Lake District, the Scottish Highlands and visit cities like Glasgow, and Edinburgh.
We appreciate your feedback regarding the tour schedule. We strive to balance a comprehensive itinerary with enough time for each destination, and we will take your comments into consideration to improve the experience for future travelers.
A special thanks for acknowledging Parmod’s efforts in leading and guiding the tour. We’re glad he was able to enhance your trip with valuable insights and a well-managed visit to the Glengoyne Distillery.
Thank you for recommending us, and we look forward to welcoming you on another adventure in the future!
Best regards,
Management Team
Kandala Travel
We are very happy with the way Kandala…
We are very happy with the way Kandala travels arranged the Cornwall & Devon trip for us in the Easter weekend few days back. Below are the points that are recognized and highly appreciated.
1. Our hotel accomodation was upgraded to a 3-star hotel and the rooms were very comfortable, hygienic and clean. Hotel staff was very supportive.
2. We also enjoyed the hot breakfast arranged for our tour when cold breakfast was initially planned.
3. We also got a chance to stop and see the iconic Stonehenge which was not in the itenary, so was a very pleasant surprise to all of us.
Thanks for all the extra efforts you took to make our trip memorable!
March 29, 2024
Unprompted review
Reply from Kandala Travel
Dear Pallavi Srivastava,
Thank you for your feedback on your recent Devon and Cornwall trip with Kandala Travel.
We are glad to know that you enjoyed the itinerary and appreciated comments to our team and company about our extra efforts to make it memorable trip.
1. Glad to know that your surprise upgrade is good and communicated our hotel partner and team making your stay a pleasant one.
2. Thank you again for accepting upgraded Hot English breakfast for your stay.
3. Great to know additional stopping was as pleasant as the entire trip.
Once again we are thankful your kind words and appreciating our team and overall company for making your Cornwall and Devon trip a memorable holiday.
Best regards,
Kandala Travel
Reply from Kandala Travel
Thank you Mr. Venkata Kishor Kumar Malla for review and great words to boost our team spirit and help us to serve better to our customers. Kindly share your recent tour pictures and tag us on social media platforms to reach more customers like you.
Took 1 day trip to Durdle door and…
Took 1 day trip to Durdle door and Bournemouth. Apart from initial confusion over pickup point, everything else was just fine. Price is less than other travels.
March 31, 2024
Unprompted review
Reply from Kandala Travel
Thank you Mr. Naveen Gali, sorry for the initial confusion at the pickup time, however happy to learn that your trip was wonderful.
Customer like your continuous support, we are happy to keep prices are more attractive and competitive than those other operators.
Once again we sincerely thank you for your business.
3 days trip to Devon and Cornwall
We enjoyed 3 days trip to Devon and Cornwall. Covered all the places as per itinerary. As a bonus we also visited Stonehenge which was not part of the plan. Both tour guide and the driver were very helpful.
Indian dinner restaurant needs to be changed as it was not as per our expectations.
Thank you Kandala travels for giving us a surprise upgrade of the accommodation for 3 star hotel as we are your old customers. This proves you go out of your way by placing the customer's satisfaction first.
March 29, 2024
Unprompted review
Reply from Kandala Travel
Dear Ms. Shilpa Naga,
Thank you for your feedback on your recent Devon and Cornwall trip with Kandala Travel.
We are glad to know that you enjoyed the itinerary and were pleasantly surprised by the visit to Stonehenge.
However, we apologize for the Indian dinner restaurant not meeting your expectations. Your input is invaluable and will help us improve our dining options.
We are delighted you appreciated the upgraded accommodation and it's our pleasure to enhance your experience as our loyal customer.
We, at Kandala Travel, customer satisfaction is our priority, and we're committed to ensuring memorable journeys for all our guests. We look forward to welcome you again on our future holidays.
Best regards,
Kandala Travel
Overall Experience was very good !!
Overall Experience was very good !!
We recently made a trip to Devon and Cornwall, we really have had an good arrangements through travels, with 3 star hotel and indian dinner. Driver and tour leader was good and supportive to the customers and especially helping them when needed. But this time he was very friendly and suggestive. On the way back driver and tour leader also covered Stonehenge which was not in the itenary. I would definitely recommend this travels to friends and families.
Need's Tweaking:
This time dinner was arranged with one of the srilankan restaurant, food was okay, which couldn't match our taste buds. But last time when I made a trip with kandala travels food was really good, we were expecting something similar.
March 31, 2024
Unprompted review
Reply from Kandala Travel
Dear Ms. Shilpa,
Thank you for your detailed feedback regarding your recent trip to Devon and Cornwall with us.
We're delighted to hear that you appreciated the arrangements, including the 3-star hotel accommodation upgrade at the price of 2-star hotel and the services provided by our driver and tour leader. It's heartening to know that they were supportive and went the extra mile by suggesting additional stops, such as the visit to Stonehenge.
We regret to learn that the dinner at the local Sri Lankan restaurant did not meet your expectations. However as explained our operations manager, its very hard to get authentic Indian dinner's in Cornwall and Devon comparing to your previous tour to Scotland with us. Your comments are important to us, and we will certainly review our dining options on this route to ensure they align better with the preferences of our guests. We understand the importance of consistency in quality and taste and will strive to deliver a more enjoyable dining experience for you in the future.
Thank you for recommending Kandala Travel to your friends and family. We appreciate your support and look forward to the opportunity to welcome you back for another memorable journey.
Warm regards,
Kandala Travel
Kandala Travel is a joke company
Kandala Travel is a joke company. They do not read the travel brief you give them. You advise them and they come back with more mistakes. Eventually, I found a return flight which suited me. Only then did they indicate I had a booking.
The next issue was after paying electronically, they emailed to say my payment had not arrived. I checked with my bank, and the payment had been made, despite their scam alerts, which I overrode. Kandala Travel's accounts dept never once picked up my calls.
Then I spent almost 2 hours chasing a booking reference or e-tickets. Promised return calls were not forthcoming. Twice I was put through to Himanshu, only to get a voice mail! Same story when 'put through' to the manager!
Now, 1 hour 10 minutes (!!!) from take-off, they email to tell me they will email tickets in 5 minutes. How can I get to the airport, clear security and board an Amsterdam flight with that schedule?
I HAVE SEEN THE KANDALA TRAVEL REPLY. HERE IS THE BRIEF I GAVE THEM AT 10.29 WEDNESDAY MORNING:
Good morning.
I wonder if you can assist me?
We are trying to get to Odda in Norway (between Bergen and Oslo) for a music event this coming weekend. Specific timings are 8pm local time Friday night and 11am Saturday. To add to the complexity, I need to be back, not to Glasgow, but to Liverpool by 1pm on Sunday.
Either 2, or 4 people (TBC before you close tonight) will be travelling from Glasgow, returning here, although, as indicated, I will return via Liverpool (probably on Monday). We could travel Thursday evening or Friday early, returning either Saturday evening/Sunday morning, as indicated. Accommodation also required as necessary.
Is this something you can assist on?
Many thanks,
Nic
September 14, 2023
Unprompted review
Reply from Kandala Travel
Dear Mr. Nicolas,
Please note we tried all the communication methods to reach you (Mobile call, voice message, emails and texts). Unfortunately no reply to latest email at 23:51.
Due to your update review, below we reply has been updated.
After going through your review, we have investigated internally and found the following:
1. Your enquiry received through online chat and email on Wednesday, 13 Sep 2023 without any specific dates just mentioned days and our reply was not suitable more you are not decided to buy 2 or 4 tickets.
Our team has suggested an indicate itinerary looking your destination city's nearest airport.
2. Based on our suggestion you have picked and then mentioned travel dates today late morning hours.
3. We have given all suitable flight options with relevant prices.
4. From the given options, you have selected going out option but again return option was not suitable to you.
5. Today afternoon at 12:44pm we have given few other options and you have chosen a flight which is just 4hrs to schedule departure.
6. We have received an email at 14:07pm stating that you have made a payment and after checking with our accounts we confirmed that payment not received yet.
7. At 15:42 we have received payment and confirmed that your booking is in process for ticketing and assured you that you will receive e-ticket copy along with airline PNR to check-in.
8.After issuing E-ticket we have emailed to you e-tickets around 16:00 but received an email from you around 16:12 that you still have not received tickets and you were short of time to check-in.
9. Though we sent e-ticket, considering your time to check-in issue, we assured that we will speak to airlines to provide suitable alternative options to rebook.
10. Since then we have been trying to reach you to rebook alternative flights and sent emails with other alternative flights.
Kindly respond to either our phone calls or emails to resolve the issue.
Thank you.
Kandala Travel
Management.
We took the 3 days tour to Scotland in…
We took the 3 days tour to Scotland in kandala travels.
The entire tour was well planned and executed. All the view points included in the iternary plan are covered.
Surprisingly we were also taken to Harry Potter Scenic Train which was not part of iternary plan.
The tour manager Mr.Ruthresh was very patient and informative. The accommodation in Glasgow was good and the indian food(for dinner) was excellent.
Overall a super trip, worth the money spent.
Thanks Pramod for organising such a amazing trip and guiding us the viewpoints in scottish highlands. I would strongly recommend Kandala travels for everyone.
September 1, 2023
Unprompted review
Reply from Kandala Travel
Dear Ramkumar Prabhakaran
Thank you for your positive feedback. Your review boost our entire team work and help other prospective customers to book through us.
We thank you and other group members as you all followed itinerary and timings as instructed by your tour leader, hence we could manage complete the itinerary thus allowed extra time to take you to Harry Potter's Scenic Train route at the Glenfinnan Viaduct.
Thank you,
Operations Manager
Kandala Travel
Disappointed travel experience with Kandala
I recently embarked on a trip with Kandala Travels to Cornwall and Devon from the 26th to the 28th of August, and I must say it was one of the most subpar travel experiences I have ever had. Here's a rundown of the myriad disappointments we encountered:
1. **Lack of Basic Amenities**: The journey began with disappointment as the bus lacked even the most basic amenities. There was no WiFi, no refreshments or water facility, and no toilets on the coach. For a modern travel agency, this is simply unacceptable.
2. **Inept Tour Manager**: Instead of a knowledgeable tour guide, we were stuck with a tour manager who had no clue how to guide us or manage the group. He failed miserably in ensuring that the trip adhered to the promised timings.
3. **Unreliable Itinerary**: The itinerary was a complete mess. It kept changing without any explanation or consultation. Promised destinations like Torquay were replaced with Plymouth, and the highlight for some, Minack's Theatre, was entirely skipped. Instead of Newquay beaches, we were taken to Tintagel Castle, a place not mentioned in the original itinerary.
4. **Rushed Sightseeing**: The majority of our time was spent on the coach, and when we finally reached our destinations, we were given a mere 1-1.5 hours to explore before being rushed back to the bus. Even meal times were restricted to a paltry 30 minutes.
5. **Incompetent Tour Manager and Commentary**: The tour manager displayed a shocking lack of knowledge about the places we visited and provided minimal entertainment or information during the journey. The commentary was nonexistent, leaving us feeling completely in the dark about the sites we passed.
6. **Dreadful Dining Experience**: One of the low points of the trip was the dinner at Cinnamon Gardens, Plymouth. We were treated rudely, the food was of poor quality and excessively oily, and there was no distinction between vegetarian and non-vegetarian dishes. Utensils were unclean, and we had to repeatedly request basic items like spoons and tissues.
Their behavior was far from accommodating, making us feel unwelcome from the moment we stepped in. This was in stark contrast to the treatment provided to another group, the supposedly prestigious "Star Tour" group, who were received with politeness and humility.
To add insult to injury, the manager of the restaurant imposed a strict 30-minute time limit on our dinner, essentially rushing us through the meal. This abrupt approach was justified by the impending arrival of the "Star Tour" group, but it only made us feel like second-class citizens or, worse yet, beggars.
7. **Pickup and Drop Point Hassles**: Although our pickup experience was punctual and smooth, the promised drop-off points evolved into a harrowing ordeal. The tour manager, to our dismay, conveyed that the driver couldn't continue due to his working hours being exhausted. Regrettably, the travel agency displayed a shocking lack of preparedness by failing to arrange an alternative driver or vehicle to ensure our safe return.
This situation forced us to escalate matters considerably. Our group had to engage in a protracted battle, resorting to emails as our calls to Mr. Pramod remained unanswered, compounding our frustration. It was only when we were compelled to mention the possibility of involving the authorities, specifically the police, that the travel agency finally took action to provide the appropriate and necessary arrangements.
8. **The Sole Bright Spot**: The only positive aspect of the tour was the driver, who drove safely throughout the trip.
In conclusion, I would strongly advise against booking any tours with Kandala Travels. It was a thoroughly disappointing and frustrating experience, and I believe it would be a grave mistake to entrust them with your vacation plans. Save yourself the energy and frustration and look elsewhere for a more enjoyable and relaxing travel experience. Kandala Travels is a big NO.
Update:
I booked my ticket a week before on 18 Aug 2023. The itinerary I received differed from others, and we were only informed of changes by the tour manager when the trip commenced, with no prior notice. We weren't told that the tour leader was only responsible for operations and not guiding.
I can't say for others but my group didn't abuse the operational tour leader, but we felt helpless as management decisions were opaque.
My group was punctual but had to wait 1.5 hours for latecomers.
We weren't informed that the Indian buffet was high in demand. The restaurant's pressure didn't justify rude behaviour.
We were dropped at Wembley Tower instead of CT stop, we took the bus on our own and didn't took the cab facility which was provided only after causing us stress for 2 hours without any apologies.
August 26, 2023
Unprompted review
Reply from Kandala Travel
Hello Shubhi Birla
Thank you for booking with us. Kindly note this coach tour original offer is with 2 star with cold packed breakfast. But we upgraded to a 3* with hot breakfast.
1. We have not promised these amenities or refreshments or water facilities in our coach in inclusion section on our package.
Regarding Toilet, Cornwall and Devon usually operated in minibus and however due to the group size we have used midi bus and all types of Midi buses will not have Toilets on board. Any how we have not promised the toilet on board facilities
2. At the time of the booking and during the tour, the tour leader clearly declared that this is scenic tour we do not provide any tour guide facilities unlike our Scotland tours.
3. As your tour leader explained due to the size of the coach we can not access the Torquay beach hence he has offered Plymouth beach. With regards to Minack Theater, we clearly mentioned that at the time of the booking, after and during the tour due to coach size restrictions we were unable to take you as the valley is inaccessible.
An alternative option was a long walk on side of the road and for your own safety the tour manager offered 15mins taxi facility from Land's End, if you complete Land's End within given time but as you and other group members returned so late and there is no way we could even do Minack Theater.
FYI., on 27th Aug 2023, Minack Theater is closed for general admission due to a performance and one must purchase an entrance ticket for the show. Even then since you all shouted on tour leader and our back office operations Manager. Since Minack Theater is not accessible we offered Tintagel Castle which one of the beacutiful ruined castle in Cornwall and there also group has taken more than 1 hr extra resulted in driving restrictions.
4. **Rushed Sightseeing**: The majority of our time was spent on the coach, and when we finally reached our destinations, we were given a mere 1-1.5 hours to explore before being rushed back to the bus. Even meal times were restricted to a paltry 30 minutes.
Any group tour due to the legal driving restrictions we have limited time. Moreover the itinerary is not elaborative to cover all attractions in details otherwise this will be 7-8 days tour.
Regarding a meal, due to bank holiday weekend, the tour leader clearly mentioned that Indian buffet dinner is on huge demand by many tour operators hence the restaurant restricted us for 30-45mins only. During that night we have our own 2 groups and other operators so you can imagine how busy is our restaurant partners to accommodate more than 500 guests on any particular night.
5. As we clearly mentioned Tour leader is only responsible for operational and he is not guide. We declared this at the time of booking and during the tour as well.
6. I am sorry for your discomfort at the restaurant and as our restaurant partners they fairly treat any guests from any tour company. You may be offended due to time slots of the group but as we explained above the demand of Indian food by Asian tour operator put any restaurant company under so stress.
7. As per the law any professional driver can only drive max of of 9hrs including their driving legal breaks. On the day 3, at the Tintagel Castle group delayed by 1hr 15mins resulted in driving extra is not possible. Due to delay, your tour leader and driver while coordinating with back office team and Operations Manager Mr. Pramod, the entire group is tried to reach him and it is impossible for one person to answer all of your calls. While we write this reply, we did check with our operational team and even some of you threat your tour leader too and abused him.
Though the group do not have legal options for your delays of returning coach resulting in drop off, as good will gesture we offered taxi facilties and not even a courtesy of 'thank you' from any of the group members.
We hope this will clarify all your concerns and look forward to serve you again.
Exceptional & Phenomenal Service
I wanted to take a moment to express my utmost appreciation and satisfaction with the exceptional services provided by your travel agency especially Pramod & Sasi
Apart from my flight tickets, there was a personal request for one of my friends emergency travel.
Pramod picked my phone in the early hours and executed the emergency travel request with seamless planning, coordination and organization of logistics were executed flawlessly.
The exceptional customer service did not end with the flight booking itself. Your team was readily available to address any questions or concerns before, during, and after the journey, demonstrating a genuine commitment to ensuring my utmost satisfaction. This level of care and dedication truly sets your agency apart.
In conclusion, I cannot thank your travel agency enough for the impeccable service and unforgettable travel experience you provided. Your professionalism, attention to detail, and genuine passion for creating exceptional journeys have left an indelible impression on me. I wholeheartedly recommend your agency to anyone seeking a seamless, enriching, and hassle-free travel experience.
Thank you once again for going above and beyond to make my trip truly remarkable. I eagerly look forward to planning my future adventures with your esteemed agency-:)
Regards
Navin G
July 1, 2023
Unprompted review
Reply from Kandala Travel
Dear Mr. Navin,
Thank you for your detailed review and appreciations to our Operations head Mr. Pramod while he was on a VIP group tour in Iceland. As you noticed we all give high priority in understanding to those family emergency travel requirements and arrange best travel plans.
We do remember your friends family was going through such a grief time to reach India on time to attend family emergency and we are glad to assist you on time with right options and cheaper price possible.
We believe as a humans we must help others at those family emergencies.
Your appreciations will help us and our team and hope other prospective customers will book for their travel bookings.
Thank you.
Management,
Kandala Travel.
I had a family emergency to travel to…
I had a family emergency to travel to India from London and one of the friend referred Mr. Pramod and I called him and he understand my situation and he booked our tickets in very short notice with less price even though he was on tour with the customers and we could able to travel to India on time. Thank you so much Pramod Sir, I will never forgot this help. All the best for you business.
June 20, 2023
Unprompted review
Reply from Kandala Travel
Thank you Subramanya Reddy for your kind words and in fact your post travel personal phone call to our Operations Head Mr. Pramod to thank him and our team who assisted right deal and assistance.
Kandala Travel's one of our main moto is to understand such family emergency situations and our team members will give priority to those customers and serve them on high priority with best possible cheaper fare as any savings at that moment will help you and family's expenses.
Your feedback really help other customers to find right travel company.
Bad experience
Bad experience. Unprofessional staff.
Went to Durdledoor in April. Could not see the main arch there because of the misguidance by their staff. We were directed into wrong direction and then they told that the main arch got washed away last month which was the most stupidest thing to say by someone in the profession. We had limited time of only an hour due to mismanagement by the staff and couldnt explore the location entirely.
They did not even admit to their mistakes and were covering up for their staff.
Decide to never take their services again and would not recommend anyone to take.
@Khandala Travels make yourselves more prepared and professional in your work.
Thank You.
April 8, 2023
Unprompted review
Reply from Kandala Travel
Hello Ritu Chandra, thank you for your feedback and learning that we have not reached up to your expectation.
After the tour we have reached out to you and other two families who have misunderstood the person next to our tour leader.
As mentioned and apologized our coach Driver has parked in different location even after the correct postcodes were given in tour notes. That has led to extra time reaching out to the actual visiting one of the main day trip attraction on your tour i.e Bournemouth and Durdle Door trip.
Please note our tour leader was under pressure due to driver error and all guests were delayed to comeback to the coach in the given time.
As the delay is happened in finding right location, the other guests in the tour (who is not an employee of Kandala Travel not in our uniform), who completely mislead other guests resulted you could not reach the attraction.
With our sincere apologies to you and other guests who missed an opportunity to go close beach & the main arch, were offered vouchers including your family to redeem on our any of the products, flights, hotels, tours and other packages.
Once again please accept our sincere apologies and hope you will utilize the vouchers on your future bookings.
Thank you and stay safe and healthy and keep travel and explore new destinations.
I have been using Kandala travels for Flights and Holidays for 17 years…
I have been using Kandala travels for more than 17 years and they care for their customers, their service is lovely and friendly. They provide good suggestion and offer reasonable price whenever asked, thanks to all the team members and especially Pramod for his help, thank you
January 19, 2023
Unprompted review
Reply from Kandala Travel
Thank you Mr. Arundam Basu for your great review. We remember you are one of our first and foremost customers at our early business life.
With great support from you and other customers, we have grown up and doing good business and keeping up our customer service best as possible.
Once again we thank you for your continuous support.
Management,
Kandala Travel
I am using Kandala travels more than…
I am using Kandala travels more than 10years.
Pramod is always did best.
March 16, 2023
Unprompted review
Reply from Kandala Travel
Hello Ravi,
Thank you for being such a longstanding customers.
With great support from you and other customers, we have grown up and doing good business and keeping up our customer service best as possible.
Once again we thank you for your continuous support.
Management,
Kandala Travel
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