AVOID! Make payments and no order arrived over a month. Messages ignored on instagram!!!! Do not fall for this scam guys
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See what reviewers are saying
I spoke to this company on instagram at first (where i found them) and the communication was excellent theyre keeping me updated with current stock and some things I'm dying to try! Ordered a £25 myst... See more
It is very clear that any positive reviews on here have been made by the company themselves (hence multiple on the same day). I ordered and paid for a box in November. I never received a shipping em... See more
I purchased an American candy Mystery Box for £20 for my friend's birthday. Courier delivery was smooth with arrival within time given. My friend was delighted and I'm impressed as the contents are wo... See more
Company replied
Company details
Information provided by various external sources
We sell candy throughout the UK from all over the world. A family run business from since 1999
Contact info
Holden House, Holden Road, wn7 1ex, leigh, Uruguay
- 01617060684
- info@kandemand.co.uk
- kandemand.co.uk
3.2
Average
37 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Sweets arrived pretty promptly
Sweets arrived pretty promptly, however the drink had leaked so was no good , the boxes were left damp , in fairness after emailing they responded very quickly and gave us a £7.50 credit note off another order , I personally would have rather the money back on my card as I think it’s unlikely we will order again , some of the sweets were disgusting and I think they were very expensive for what you got .
July 16, 2020
Unprompted review
Reply from kandemand.co.uk
Thank you for you fair review Louise. If parcels are damaged we do only offer credits. I’m your case we offered you £7-50. As for the sweets being disgusting. I’m sorry about that but that is the first time we have ever heard this. This is something you may have to bring up with the brands like mike & Ike etc. Unfortunately we only dispatch sweets we don’t make them. We would love to be able to rectify that but we can’t. We do also urge customers if there’s anything specific they do not like to let us know.
Also as for the price. We are very competitive. Some people tend to expect UK candy prices in USA sweets. Isa sweets are slightly more expensive due to importation costs.
Paid and not received anything…
Paid and not received anything still.waiting
July 16, 2020
Unprompted review
Reply from kandemand.co.uk
Customer emailed. Got a prompt reply. Never replied back to us. Wrote this review. When confronted. Blocked us on Instagram.
Poor
Paid for next day delivery, it took 6 days to come.
When it did come, there was no presentation, just candy in a box. Also spent £30 on a mystery box and got 9 sweets ! And none of them are nice, all the reject candy that no1 wants. What a shame.
NOT A FALSE REVIEW, I GENUINLY BOUGHT THIS FOR MY PARTNER FOR FATHERS DAY, WHAT A CHEEK!
June 27, 2020
Unprompted review
Reply from kandemand.co.uk
This is a false review from another company. Please ignore.
Avoid, Avoid, Avoid!!!
Ordered 12th June. Despatch notification sent on Tuesday 16th. Advised the courier was DPD. Clicking the tracking link and DPD’s website on various devices, gave an error message.
Emailed Friday 19th June, asking for correct tracking link/order update, to no reply.
Opened a case via PayPal on 22nd June.
Was called a liar, that I had never sent a email chasing! Kandemand said my order would be re- sent. I replied asking for a refund. No reply.
Escalated to PayPal next day and they found in my favour.
So, if you want to be called a liar, disappoint a friend for a birthday. Spend a few hours of your time dealing with PayPal to get your money back, then go ahead and order!!!
June 24, 2020
Unprompted review
Reply from kandemand.co.uk
We are sorry about this as we were sorry at the time you eventually messaged us. We promptly issued the refund on PayPal hence it instantly going in your favour.
We do try our best to keep our customers happy and we really didn’t receive a single email from yourself up until the day we got your email.
Loved the sweets
Loved the sweets! Delivered quicker than I thought aswell!
June 23, 2020
Unprompted review
Reply from kandemand.co.uk
Thank you Charlotte. Glad
You enjoyed.
Definitely recommend
I purchased an American candy Mystery Box for £20 for my friend's birthday. Courier delivery was smooth with arrival within time given. My friend was delighted and I'm impressed as the contents are worth far more than what I paid. Will definitely purchase from again. Customer service is good too which is always a bonus!
June 21, 2020
Unprompted review
Reply from kandemand.co.uk
Thank you Geri. Hope to see your name pop up again 🙂
Still awaiting
5 days for a next day delivery and then cancelled when i asked for delivery time.
Was really looking forward to it.
Horrible experiencem
June 20, 2020
Unprompted review
Reply from kandemand.co.uk
Customer rang and asked for a refund.
Customer got a refund.
Customer complained they got a refund
We do ship next day always and we do state dispatch can sometimes take 24-48 hours depending on how busy we are.
Once the parcel leaves out store. It will be with the customer the next day.
Fantastic selection of american sweets…
Fantastic selection of american sweets brilliant service and prices definitely recommend
June 19, 2020
Unprompted review
Reply from kandemand.co.uk
Thank you Chloe. Good to see you back again.
Highly recommended!
Ordered of this company a good few times now and the service has been great! There’s a big choice of candy and drinks. Delivery was on time and I will continue to use this company.
June 11, 2020
Unprompted review
Package arrived quickly
Package arrived quickly. Good alternative for a gift for someone. Something different. Customer service is good, I highly recommend.
June 11, 2020
Unprompted review
Reply from kandemand.co.uk
Thanks Jane hope to see you soon
Great service wide range of variety of…
Great service wide range of variety of sweets always get something different in each pack would recommend giving them a try
June 10, 2020
Unprompted review
Reply from kandemand.co.uk
One of our best customers
This is a company accepting next day…
This is a company accepting next day delivery payments when they know they can't achieve it. fraud I call it.
bought goods on 28/04/20 and paid next day delivery, 23 days later and still nothing.
they tell me to contact the courier, I did but its their job as per the consumers right act 2015.
Their customer service is a joke, THEY DON'T EVEN KNOW THE LAW! not interested,
STAY AWAY FROM THIS JOKE OF A COMPANY. They are a total shambles
May 21, 2020
Unprompted review
Reply from kandemand.co.uk
We can only apologize for the service of Hermes. They lost a lot of parcels over the period of lockdown. We have now rectified this and only use DPD who have a much more efficient service.
We do also offer a credit of the full amount to customers who happened to be in this situation. Which can be used against anything off our website with no minimum order.
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