Not transparent about origin, but decent customer service
I would have give two or one stars, but I’m very happy with how they handled my order therefore they get three stars.
I would never have ordered here had I known the products ship from China. The shop presents itself as Japanese, which felt misleading, and transparency is something I truly value, I always try to support local businesses.
When I realized this, I immediately asked to cancel my order. They told me it had already shipped, but the tracking only appeared five days later, proving it hadn’t left yet.
My two items were also shipped separately, which added to the wait and environment. The first arrived unlabeled but was nice and as described on the website. The second, a bento box, came in the wrong color. They resent it straight away, which I appreciated, but the replacement also arrived in the wrong color. At that point they gave me a full refund without any hesitation, and that part of the experience was genuinely handled well.
If you don’t mind longer shipping times and products being made in China rather than Japan, the customer service recovery is actually okay. But the lack of transparency about the origin is a dealbreaker for me personally.
