Kaoori Reviews 293

TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more

Rated 5 out of 5 stars

I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more

Company replied

Rated 4 out of 5 stars

Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more

Rated 1 out of 5 stars

Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more

Company details

  1. Gift Shop
  2. Furniture Store
  3. Game Store
  4. Kitchen Supply Store

Information provided by various external sources

The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.


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3.3

Average

TrustScore 3.5 out of 5

293 reviews

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Rated 5 out of 5 stars

Great quality chess board

Great quality chess board, quick delivery, secure packaging.

September 3, 2020
Unprompted review
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Reply from Kaoori

Dear Katie,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 2 out of 5 stars

Faster delivery not achieved.

I paid extra for delivery between 1 ad 3 days, it was a birthday present. The product arrived after a week and therefore late. The reason given for the delay was 'Covid 19', (really?). The delay seemed to be blamed on the courier. Perhaps if the faster delivery cannot be assured due to current circumstances, it shouldn't be offered. I asked for a refund for the faster delivery and got it, but I wonder if anyone else hasn't asked for the refund and therefore hasn't had the refund. The product is great.

September 3, 2020
Unprompted review
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Reply from Kaoori

Dear Customer,

We strive to provide best service and experience to our customers, and also expect understanding during these difficult times.
We DO REFUND to all customers if there is any delay with their order, ALSO we release a PARTIAL REFUND from their order amount to express our apologies and partially cover the inconvenience caused.

HOWEVER, we DO CARE for the SAFETY of both our customers, couriers and employees.
Due to more inspections, more careful checking of all parcels shipping may take longer then usual, and in such cases we try to do our best.

Best regards,
Kaoori Team

Rated 5 out of 5 stars

Lovely wooden chess set

Lovely wooden chess set - perfect for a gift. Delivered quickly and good value for money. Definitely recommend 🙂

August 7, 2020
Unprompted review
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Reply from Kaoori

Dear Amy,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Recommended

Helpful customer service, good range of products, recommended.

July 22, 2020
Unprompted review
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Reply from Kaoori

Dear Martin,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

A very fast delivery and high quality…

A very fast delivery and high quality product

July 21, 2020
Unprompted review
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Reply from Kaoori

Dear Mr Barlow,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Lovely chess set

July 6, 2020
Unprompted review
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Reply from Kaoori

Dear Linda,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Good service provider.

June 26, 2020
Unprompted review
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Reply from Kaoori

Dear Aleisha,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Amazing product and outstanding timely…

Amazing product and outstanding timely delivery

June 24, 2020
Unprompted review
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Reply from Kaoori

Dear Srinivas,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 4 out of 5 stars

My dad like your chess

My dad like your chess. He said, that is beautiful and can't wait to play with it. Chess figures looks like from very good quality wood. Delivery from UK to Slovakia was very quick, I was surprised. Thank you. I will recommend this company.

June 23, 2020
Unprompted review
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Reply from Kaoori

Dear Miss Stefania,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

Spartan chess set

Having looked at the reviews for the chess set, I felt confident that I had bought a special present for my partner's 60th birthday but was extremely disappointed. The pieces are made of cheap plastic very poorly made, the board is made of wood and again very poorly made. It is something you would give to a young child except you wouldn't want to pay that price. Please beware, returns are not free and as the parcel is over 2kg it costs over £17 to return.

June 18, 2020
Unprompted review
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Reply from Kaoori

Dear Customer,

We carefully select products and hope they will bring their unique touch to you, however in case you have a change of heart regarding your order you can return the item in 30 days by following steps:

The refund procedure of damaged or wrong product is as follows:

1.The customer sends the photo proof of damaged or wrong product to contact@kaoori.co.uk.
2. We organize the return of damaged or wrong product. THE RETURN OF DAMAGED PRODUCT IS FREE OF CHARGE.
3. As soon as we receive back the product and it corresponds all requirements we release a full refund (return shipment cost included)

The refund procedure of products which customer didn’t like is as follows:

1. We provide return address to one of our warehouses as per request of the customer (return shipment cost is covered by customer)
2. Customer sends back the product to provided address
3. As soon as we receive the product and it corresponds all requirements we release a full refund.

As your case corresponds to the second option the return cost had to be covered by you according to our return policy. All customers agree to our Terms & Conditions when placing an order.

Rated 1 out of 5 stars

Package took a lot longer to arrive…

Package took a lot longer to arrive than stated. Had to follow up several tiles for tracking ID. Quality is actually lower than I expected, with the felting on the pieces looking rushed at best. Will not be ordering from this business again, disappointing.

June 11, 2020
Unprompted review
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Reply from Kaoori

Dear Customer

As we continued to monitor and adapt to the COVID-19 situation, we were experiencing some delays in processing and shipping while keeping our Kaoori's employees safe.
• We have frequent deep cleaning and sanitation of workstations before and after shifts.
• We're regularly disinfecting common areas.
• Our on-site nurses perform daily temperature checks on employees to make sure everyone is healthy.
• We're constantly monitoring and adhering to protocols recommended by the WHO (World Health Organization) and the CDC (Center for Disease Control).

Thus, we need some extra time to make sure your order is packed safely while our team also stays safe.

Rated 2 out of 5 stars

Awful service!

My chess set got lost and took a month to arrive! This was possibly the fault of the courier Kaoori use, however, the communication and customer service from Kaoori was awful! I had to keep emailing and calling to get any resolution and the response times were very slow. They never apologised for the issue.
I am giving two stars because when the chess set eventually arrived, it was good. However, I will not be buying from here again based on my experience.

May 15, 2020
Unprompted review
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Reply from Kaoori

Dear Von,

Thank you taking the time to share your opinion.

Please accept our apologies for the inconvenience you faced. Because of the COVID-19 lockdown shipping agents delivered your order to wrong address and it took longer time than usual to organize the new product delivery.

We strive to provide better service to all our customers.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

EXCELLENT

Friendly and helpful staff, great service and excellent products at a very competitive price. Highly recommended.

May 14, 2020
Unprompted review
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Reply from Kaoori

Dear Michael,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Quality

Quality! Very happy

May 14, 2020
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Kaur,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

**DO NOT PURCHASE OF THIS COMPANY**

**DO NOT PURCHASE OF THIS COMPANY**
DO NOT PURCHASE OF THIS COMPANY
The address shown on the website is London yet when trying to return you have to post the item back to Slovenia.
Taking EU shipping costs it then means there is no value in returning the item. This is clearly to act as deterrent to sending the item back
THIS COMPANY IS A CON
*******YOU ARE WARNED******

May 13, 2020
Rated 5 out of 5 stars

Fantastic product ....

May 12, 2020
Unprompted review
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Reply from Kaoori

Dear Giuseppe,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Chess in hard times.

Could not be more pleased with our new chess set. Beatifuly crafted and
Iovely to look at. Perfect for teaching my wife to play chess in these difficult
times.
Thank you.

May 11, 2020
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Ann,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Great service all round

May 9, 2020
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Simon,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Smart choice

A beautiful and invested product at a reasonable price.
Fast arrival time.

May 8, 2020
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Minka,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Our chess set is beautiful the detail…

Our chess set is beautiful the detail and carvings are amazing it also smells incredible of wood and polish
We had been looking for a set for a while
I was a little worried as your never quite sure what your getting but it’s fantastic
We would recommend Kaoori kept informed where are order was and delivery was fast.
So happy we chose Kaoori thank you

May 8, 2020
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Deborah,

Thank you taking the time to share your opinion.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

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